Aishwarya Raj
Centre Manager
Summary
Service-oriented former Community Center Manager, having ten (10) years of background experience in Sales & Operations Management. . Motivated leader with competencies in team building, event planning and execution; as well as, having excellent communication skills. Additionally, handles tasks with accuracy and efficiency.
Overview
10
10
years of professional experience
32
32
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Centre Manager
DBS Business Centre
11.2019 - Current
- P & L related responsibility: Aim at, Achieve and Maintain 100% occupancy of the business centre. Planning and tracking to quarterly results of the annual budget. Ensuring continuing growth in profitability of the branch
- Client Servicing: Manage DBS Clients from a servicing point of view and be a secondary contact for all clients being managed by executives. Ensure client feedback forms are filled by clients and maintained
- Follow up with clients for Renewals, Extension of space requirement, agreements processing, to follow up with clients on outstanding payments/Collections
- Operations: Overall In charge of the Centre - To ensure centre maintenance / Ambience. Managing facilities as per ISO standards.
- Facility & Account: Management of 24-Hour Physical Security through the service of a reputed Security Company. Coordinate with building management for safety, security, elevator maintenance. Ensuring maintenance of electrical equipments viz. DG Sets, AC Plant, UPS, Electricity Panels, Xerox, Fax, Computers, Printers. Compiling of MIS via executives for accounting process
- Coordinating with the internal cross-functional departments / offices for smooth execution of day to-day business operations. Organizing in-house events like get-together and on special occasions
- Vendor Management including negotiation, selection, contract award and monitoring of SLA. Escalation Point for completes Vendor Management, Maintenance, Inventory, Housekeeping and Business Support Services and maintain process flow.
- Interdepartmental collaboration : Coordinating with the internal cross-functional departments / offices for smooth execution of day to-day business operations. Analyze factors like occupancy levels, parking status, housekeeping, security, pantry, client complaints and any other service related issues within the timeline
- Team: Operations team management and supervision including drawing up their responsibilities and monitoring their performance. Ensuring operations team is motivated and performs to best of their ability
- Marketing & Sales: Creating new sales channels and working closely with network of property consultants. Handling web based queries, walk in queries, sending across the proposals and CRM. Facilities tour to the client at the time of client visits.
Centre Manager
Vatika Hotels Pvt. Ltd.
05.2018 - 06.2019
- Maintained accurate records of all transactions at the centre, ensuring transparency in financial reporting for internal stakeholders.
- Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
- Developed and maintained strong relationships with key stakeholders, ensuring smooth communication and collaboration across departments.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Coordinated events and promotions at the centre, generating increased foot traffic and sales revenue through targeted marketing efforts.
- Evaluated the performance of vendors and suppliers regularly to ensure service quality was maintained while identifying opportunities for cost reduction.
- Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
- Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining centre operations.
- Initiated new marketing campaigns that effectively raised brand awareness, attracting more customers to the centre.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Implemented cost-saving measures to reduce operational expenses while maintaining high-quality services for clients.
- Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
- Prepared annual budgets with controls to prevent overages.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
Assistant Manager - Sales
AWFIS Space Solution Pvt. Ltd
03.2016 - 12.2017
- Creating new sales channels and working closely with network of property consultants Collating list of prospective clients, arranging meetings- Competition mapping Creating MIS of prospective clients and leads Meeting prospective clients and creating sales
- Working closely with Community Manager to ensure stellar experience for customers Understanding the client's requirements and proposing the best available options.
Sales Associate
Marriott Hotels
08.2014 - 03.2016
- Increased sales revenue by building strong rapport with guests and recommending appropriate Rooms options based on their needs and best available rates
- Meet and exceeded my conversion goals set by my supervisors on a regular basis.
- Responsible for handling FIT as well as corporate clients.
- Responsible for up selling as well as enrolling guests to Marriott's Loyalty Program.
- Managed conflict resolution with dissatisfied guests professionally, resulting in improved customer retention rates.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless on boarding experience.
Education
Master of Arts - Public Relation & Events
Amity School of Communication
Noida, India 04.2001 - 04.2014
BBA - Sales & Marketing
NSHM Business School
Kolkata, India 04.2001 - 04.2012
DAV Public School
Patna, India 04.2001 - 04.2009
Matriculation (CBSE) -
Krishna Niketan
Patna, India2007
Skills
Problem-Solving
Recordkeeping
Multitasking Abilities
Friendly, Positive Attitude
Analytical and Critical Thinking
Project Planning
Quality Assurance
Project Planning
Certification
• Certificate training for active participants in Military Training Camp at Manesar
Personal Information
- Location Preference: Delhi
- Date of Birth: 03/01/91
- Marital Status: Married
Accomplishments
- Customer Relations- Achieved an 85% client retention rate during Covid'19 FY 2019-2020, meeting the center's yearly target.
- Achieved the Center's Annual budget and maintained 100% occupancy in FY 2020-2021 & 2021-2022 by upselling office space to in-house clients and through new sales opportunities
- Documented and rectified clients past difficulties, which resulted in settling members' accounts by returning their Security deposit within the time frame.
Timeline
Centre Manager
DBS Business Centre
11.2019 - Current
Centre Manager
Vatika Hotels Pvt. Ltd.
05.2018 - 06.2019
Assistant Manager - Sales
AWFIS Space Solution Pvt. Ltd
03.2016 - 12.2017
Sales Associate
Marriott Hotels
08.2014 - 03.2016
Master of Arts - Public Relation & Events
Amity School of Communication
04.2001 - 04.2014
BBA - Sales & Marketing
NSHM Business School
04.2001 - 04.2012
DAV Public School
04.2001 - 04.2009
Matriculation (CBSE) -
Krishna Niketan