Aishwarya Raj
Kolkata
Summary
Salesforce Developer with extensive experience in Salesforce platforms, including Health Cloud, Sales Cloud, Service Cloud, Field Service Lightning and B2B Commerce Cloud. Successfully integrated external systems like NetSuite and Bright Tree, optimizing client operations through effective use of Apex, LWC, integrations and configuration strategies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Salesforce Developer
RafterOne
03.2025 - Current
- Leveraged LWC component to create Order and Order Items from a button on Opportunity, retrieving the Primary Quote.
- Collaborated on successful CPQ implementation, enhancing sales process efficiency.
- Worked on leveraging Salesforce CPQ twin fields.
- Raised platform event to transmit Opportunity details to Workato team, facilitating data integration.
- The Workato Team sent the Order and Order Items to NetSuite.
- In reverse integration, triggered Order activation and created Contracts and Subscriptions.
- Created manual Subscriptions for the order products that did not have the quote lines.
- Coordinated with Workato team for project hyper care, ensuring smooth transition and support.
- Worked on B2B Commerce Cloud to set up integrations with Meta and LinkedIn
- Captured UTM parameters and cookies on the Cart
- Triggered 'Add To Cart', 'Begin Checkout', 'Add Payment Info' and 'Purchase' Events on Facebook and LinkedIN which helped client to capture the exact purchase instead of a default value.
- Worked on B2B + RPA Refund and Amend Flow
Salesforce Developer
Nubis IT
10.2024 - 03.2025
- Implemented email to case routing and automated acknowledgment emails using Apex actions in record-triggered flows to streamline communication.
- Configured features in Service Cloud to enhance customer support capabilities.
- Configured record types, paths, service console, and support processes to align with client specifications and improve user experience.
- Worked on LWC components to render it in a quick action and reroute it to the case record created.
- Configured Omni Channel Routing for agents.
- Created web service (REST API) to configure requests and response to the URL Mapping.
- Leveraged Interfaces and implemented in Apex Class to avoid redundant code.
- Employed git and GitLab for efficient code version control and deployment.
- Leveraged JIRA to track project stories and manage workflow efficiently.
Salesforce Developer
Lirik Infotech
09.2024 - 10.2024
- Set up users, service resources, operating hours, time slots, territories, shifts, and custom objects to streamline service operations.
- Set up Work Rules, Service Objectives, Scheduling Policies to ensure Optimization of getting slots of Service Resources.
- Enabled enhanced scheduling optimization to fulfill client requirements and improve service delivery.
- Built various LWC components for scheduling appointments from Work Orders as well as from Service Appointments.
- Created Complex Work to ensure the Service Appointments dependency in FSL.
- Worked on Apex Triggers as well as Apex Classes to remove breaks on the Gantt Chart.
- Configured FSL mobile application to support service technicians in managing appointments efficiently.
- Created Permission Sets, Permission Set Groups to assign access to users.
- Collaborated on Home Health and FSL projects to enhance service delivery.
- Employed Azure DevOps to efficiently track and manage support tickets.
Salesforce Developer
NTT DATA
10.2023 - 08.2024
- Worked on Salesforce encryption through Salesforce Shield.
- Utilized Asynchronous Apex for increased efficiency and accuracy.
- Used flows, process builders, Apex triggers, Apex classes, SOQL, LWC for development.
- Executed integration processes between Bright Tree and NetSuite, enhancing data flow efficiency.
- Used named credentials, Remote Site Settings to configure Integration URLs and authentications.
- Collaborated with QA team to identify and resolve critical bugs, ensuring timely delivery of solutions.
- Created test classes and improved code coverage during release management.
- Used Salesforce Data loader and Microsoft SQL for data migration.
- Used Change Set and ANT Migration Tool for deployment.
- Utilized Bit Bucket and Git for code and flow deployment.
- Worked with Reports/Dashboards to deliver it to the clients for reporting purposes.
- Applied agile methodology in projects, structuring work in repeatable sprints to improve production value and maintain open communication.
- Set up users, Territories, Validation Rules, Custom Objects and fields.
Salesforce Developer
Apisero INC
08.2021 - 09.2023
- Used flows, process builders, Apex triggers, Apex classes, SOQL, LWC for development.
- Created custom metadata and settings to streamline addition of opportunity products to opportunities.
- Managed case (care), opportunity, and order management processes to enhance workflow efficiency.
- Configured patient card to improve user access to patient information.
- Created test classes and improved code coverage of classes.
- Worked with QA Team to identify and deliver quick resolution of critical bugs.
- Installed Health Cloud Managed Package, assigned permission Sets to users.
- Used Change Set, ANT Migration and Work Bench Tool for deployment.
- Utilized agile methodology with projects structured in repeatable sprints, prioritizing high production value and open communication channels.
Salesforce Developer
TCS
07.2018 - 08.2021
- Worked on Field Service Lightning and Service Cloud.
- Configured users, permissions, operating hours, service territories, dispatchers, service resources, custom metadata, custom objects, and fields to enhance system usability.
- Mapped client CRM objects and fields to Salesforce to ensure data integrity and seamless integration.
- Set up Field Service Mobile Application for Service Resources to have access to Service Appointments, Resource Absences, Products, Time sheets etc.
- Set up dispatcher console, Work Types and Skills.
- Used flows, process builders, Apex triggers, Apex classes, LWC for development.
- Configured mobile flow and app extensions for FSL.
- Created Service Report templates and configured Digital Signatures for technicians and clients to ensure the summary of work is agreed upon by both parties.
- Used Salesforce Data loader and Microsoft SQL for data migration.
- Conducted unit testing, QA testing, and UAT testing to identify and resolve production issues, ensuring system reliability.
- Used Agile methodology, recursive sprints for deployment to Production.
SQL Developer
TCS
07.2018 - 08.2021
- Contributed to BFSI project by loading data into wholesale and retail databases to support data analysis.
- Executed SQL queries to extract data from multiple databases, enhancing reporting capabilities.
- Utilized Teradata, Netezza, and Oracle databases for efficient data management and retrieval.
- Used Service Now to track tickets.
Education
B-Tech - Information Technology
Asansol Engineering College
Asansol, West Bengal08-2018
12th- CBSE - PCM
St. Karens Secondary School
Patna, Bihar03-2013
Skills
- Apex
- LWC
- SOQL/SOSL
- Integration
- Data Migration
- Salesforce Lightning
- Health Cloud
- Sales Cloud
- Service Cloud
- Field Service Lightning
- B2B Commerce Cloud
- Admin
- Declarative Programming
- REST APIs
- Data Loader
- Flossum Deployment
- ANT deployment
- WorkBench
- VS Code
- Git
- GitLab
- BitBucket
- Jira
- Flossum
- Service NOW
- Zypher
Certification
• Salesforce Administrator
• Salesforce PD-1
• Salesforce Service Cloud Consultant
• Salesforce Sales Cloud Consultant
• Salesforce Platform App Developer
• Salesforce PD-2
• Salesforce Agentforce Specialist
• Salesforce PD-1
• Salesforce Service Cloud Consultant
• Salesforce Sales Cloud Consultant
• Salesforce Platform App Developer
• Salesforce PD-2
• Salesforce Agentforce Specialist
Timeline
Salesforce Developer
RafterOne
03.2025 - Current
Salesforce Developer
Nubis IT
10.2024 - 03.2025
Salesforce Developer
Lirik Infotech
09.2024 - 10.2024
Salesforce Developer
NTT DATA
10.2023 - 08.2024
Salesforce Developer
Apisero INC
08.2021 - 09.2023
Salesforce Developer
TCS
07.2018 - 08.2021
SQL Developer
TCS
07.2018 - 08.2021
B-Tech - Information Technology
Asansol Engineering College
12th- CBSE - PCM
St. Karens Secondary School