Aishwarya Raut
Dombivali, Mumbai
Summary
Motivated Professional experienced in managing multiple priorities to ensure efficient company operations. Oversaw employee performance and guided new talent through effective leadership and communication. Focused on continuous learning and growth within an organization.
Overview
6
6
years of post-secondary education
7
7
years of professional experience
Work History
Assistant Manager
Yes Securities India Limited
Mumbai
09.2024 - Current
- Managed customer service inbound desk operations
- Coordinated cross-departmental efforts to achieve first-time resolution for customer inquiries
- Handled customer complaints and queries to ensure satisfaction and retention
- Providing ledger balance and sending statements
- Explaining shortfalls and margin available
- Sending weekly compliance communication to the client through bulk mailers activity
- Sent daily exchange communications to customers to provide timely updates and information
Customer Excellence Executive
Mirae Asset Capital Market
06.2022 - 09.2024
- Resolved customer complaints through calls and emails, ensuring timely and effective responses.
- Resolve queries and complaints, educate customers on products and services, and support customers with any problems.
- Resolve queries and complaints, educate customers on products and services, and support customers with any problems.
- Opened customer accounts efficiently at the service desk.
- Conducted employee training sessions to improve team skills and knowledge.
- Escalated support tickets requiring assistance from management or other teams.
- Conducting employee training
Customer Care Executive
Choice Equity Broking Pvt Ltd
03.2021 - 06.2021
- Resolving customer complaints via calls and emails
- Took initiative to resolve customer issues by actively listening and responding to their needs.
- Answering customer questions about the company, products, or services.
- Troubleshot problems and ensured resolution through effective follow-up.
- Maintained positive attitude and effectively managed customer complaints.
- Maintained detailed records of customer interactions to ensure accurate follow-up and service..
- Maintained positive attitude and effectively managed customer complaints.
- Generating required reports using software like Backoffice, CDSL etc..
Student Relationship Executive
Bombay Stock Exchange Institute LTD
08.2019 - 03.2021
- Called clients to enroll them in courses, enhancing client engagement.
- Developed relationships with clients to foster loyalty and retention.
- Facilitated walk-ins by promoting services to potential clients.
- Developed relationships with clients to foster loyalty and retention.
- Analyzing profile of working professionals/students
- Conducted thorough verification of documents to ensure compliance
- Supported and motivated team members to meet individual and team targets.
Education
Masters of Commerce -
Mumbai University (IDOL)
Mumbai 07.2020 - 01.2022
Bachelor of Commerce -
SIES College of Commerce and Economics
Mumbai 07.2016 - 01.2019
HSC -
B M Ruia Girls College
Mumbai 07.2014 - 01.2016
SSC -
Sir C.J High School
Mumbai 07.2013 - 01.2014
Skills
- Team leadership
- Cross-departmental collaboration
- Team training
- Client communication
- Complaint resolution
- Customer service
- Compliance communication
- Cross-departmental coordination
- Ledger management
Personal Information
Cooking Interacting with people
Languages
English
Advanced
C1
Marathi
Advanced
C1
Hindi
Advanced
C1
Timeline
Assistant Manager
Yes Securities India Limited
09.2024 - Current
Customer Excellence Executive
Mirae Asset Capital Market
06.2022 - 09.2024
Customer Care Executive
Choice Equity Broking Pvt Ltd
03.2021 - 06.2021
Masters of Commerce -
Mumbai University (IDOL)
07.2020 - 01.2022
Student Relationship Executive
Bombay Stock Exchange Institute LTD
08.2019 - 03.2021
Bachelor of Commerce -
SIES College of Commerce and Economics
07.2016 - 01.2019
HSC -
B M Ruia Girls College
07.2014 - 01.2016
SSC -
Sir C.J High School
07.2013 - 01.2014