Aishwarya Reddy

• Effectively manages renewal of all contracts in assigned territory to protect and grow Veeam maintenance revenue, as well as upsell and cross sell
• Ensures customer success and goes above and beyond to ensure customer retention and satisfaction
• Proactively monitors the funnel of expiring agreements, executes actions in timely manner to ensure the continuation of assigned customers on maintenance agreements
• Provides timely proposals and quotes as requested pursuant to terms of customer and/or partner agreements
• Efficiently handles customer and partner inquiries related to quotes, pricing, co-terming, up-selling and reinstatement of maintenance contracts
• Positively interacts and collaborates with Customers, Veeam partners, and Veeam associates Identifies and pursues maintenance reinstatement opportunities
• Assists in negotiation of maintenance agreements
• Accurately records all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com)
• Achieves target quota
• Focuses on customer retention, renewal rate, and high velocity selling with special attention to maximizing revenue generation with our strategic customer base (varies depending on segment)

· Responding to vendor inquiries, scheduling meetings and sales appointments, and following up with vendors.

· Compiling a daily list of sales leads, delegating leads to the sales department, and providing sales data and guides to the sales department.

· Providing intelligent data or reports to the sales team basis the market research or market trends.

· Developing and monitoring performance indicators for sales and managing sales tracking tools, and compiling reports.

· Recording sales trends and liaising with account managers to develop sales strategies.

· Maintaining MIS for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system.

· Handling administrative duties for the company and its executives and management teams.

· Supporting the senior team vendor meetings/conferences/presentations.

· Timely submission of the reports to government and RBI.

• Building a sales funnel generating leads via cold calling, emailing and other lead generation activities
• Handling incoming queries and building good client relationships
• Ensuring all leads are well qualified by identifying the correct decision makers and understanding their requirements
• Handing over qualified leads to the sales teams with the objective of closing the sale
• Maintaining and updating the lead generation database
• Achieving weekly/monthly targets as set out by the business
• Store your customer and prospect contact information, identify sales opportunities, record service issues on Salesforce CRM
• Utilize designated resources to contact customers and gauge their interest in obtaining products or services offered by the company, analyze each individual and make product recommendations based on a need or problem to be solved.

• Pitch solutions to a customer & explain all the features & benefits of a particular product or services
• Makes sure clients receive requested products and services in a timely fashion
• Determine the technical requirement to meet customer goals & create an SOW
• Keep records of client transactions & Collect client feedback about their experience
• Additionally, maintain accurate records of renewal activities, analyze trends, and proactively identify opportunities to enhance customer retention.
• Engage with customers to ensure timely renewals, address any questions or concerns they may have, and work closely with Freshworks sales and customer success teams to maximize renewal rates
• Negotiated contracts with clients for various services
• Partnering with Freshworks helped in executing the tailored marketing strategies, ensuring alignment with client goals and maximizing ROI for their clients.
• By leveraging Freshworks’ marketing automation tools, I helped agencies optimize their campaigns, leading to improved customer engagement and conversion rates.
• Identify outstanding account receivables, PO & update them in Invoice tracker
• Check with OEMs on pending license payments
• After receiving payment from the client for renewal, the details are submitted to the OEM to activate the license.
• Resolved complex issues between customers and internal teams in a timely manner.
• Conducted regular meetings with clients to discuss their current requirements.
• Ensured that all contractual obligations were fulfilled according to agreed timelines.
• Provided timely responses to customer inquiries, requests, and complaints.

• Identify target audience and grow our email list
• Prepare cost estimate & technical proposals such that it meets client requirement
• Identifying, qualifying opportunities; coordinating business generation activities; developing customized targeted sales strategies and securing business
• Building business relationships with current and potential clients
• Understanding client needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals (RFPs)
• Creating and maintaining a list/database of prospect clients; maintaining a database (Sales CRM, Excel, etc.) of prospective client information
• Explaining and demonstrating features of products and services
• Leverage my expertise to understand the unique needs of digital marketing agencies and design tailored marketing software solutions.
• Conducted in-depth product demonstrations and training sessions for agency teams.
• Provided strategic consulting to agencies on integrating marketing software with their existing tools and processes. This seamless integration helped streamline their workflows, improve campaign performance, and enhance overall efficiency.
• Help businesses to optimise their SAP-related systems, processes and operations by identifying inefficiencies, analysing requirements and recommending solutions.
• Liaising with OEM's product managers to provide feedback from clients about product requirements
• Schedule appointments for OEM's for product demo.
• Resolved customer inquiries in a timely manner, ensuring customer satisfaction.

• Set and track sales targets for your team
• Suggest and implement improvements in the sales administration process
• Coordinate department projects to meet deadlines
• Report on sales metrics and suggest improvements
• Prepare monthly, quarterly and annual sales forecasts
• Use customer feedback to generate ideas about new features or products
• Research and discover methods to increase customer engagement
• Ensure sales, finance and legal policies and procedures are met
• Build an open-communication environment for your team
• Liaise with Marketing and Product Development departments to ensure brand consistency and increase sales.

• Identify and reach out to potential cement merchants to introduce CRISIL's services.
• Build and maintain strong relationships with existing and potential clients to understand their needs and offer appropriate solutions.
• Have a deep understanding of CRISIL's products and services related to the cement industry, and effectively communicate their value propositions.
• Guide cement merchants through the onboarding process, ensuring smooth integration and benefits of working with CRISIL
• Stay updated on industry trends, competitor activities, and market conditions to adjust sales strategies accordingly.
• Prepare regular reports on sales activities, pipeline status, and market feedback to management.
• Ensure adherence to all relevant regulations and company policies throughout the sales process.
• Gather invoices and other relevant information from cement suppliers for the monthly report needed to update the CRISIL presentation.
• Actively participated in weekly meetings with the research team to discuss progress towards project goals.
• Prepared detailed reports summarizing experimental findings.
• Created presentations to explain research findings to colleagues and supervisors.

• Communicate with clients to understand their CorelDRAW license renewal needs
• Proactively identify customer issues, coordinate internally for timely resolution and ensure maximum retention by managing strong relationship
• Provide renewal quotes and negotiate terms as necessary
• Process renewal orders accurately and efficiently
• Maintain up-to-date records of license renewals and client interactions on Salesforce CRM
• Contacting clients directly to negotiate terms and conditions and tender renewal contracts
• Collaborate with sales and customer support teams to address client inquiries and concerns
• Refining renewal strategies that proactively engage a client in chopping the churn rates
• Provide regular reports to management on renewal status and trends
• Stay updated on CorelDRAW product updates, pricing changes, and licensing policies
• Consult with partner and customer to resolve any questions or challenges while leveraging the Account Manager and other internal teams as needed
• Identify opportunities for upselling or cross-selling additional products or services.

• Build contacts with potential clients to create new business opportunities
• Keep prospective client database updated
• Make cold calls for new business leads
• Support in writing new business proposals
• Maintain knowledge of all product and service offerings of the company
• Arrange meetings for senior management with prospective clients
• Follow company guidelines and procedures for acquisition of customers, submission of tenders, etc.