Aishwarya Shalini
Training And Quality Manager
New Delhi,DL
Summary
An ambitious, creative and highly motivated individual, looking for an opportunity in a professionally managed fast growing company where I can utilize my skills for the benefit of the Company & for Self Development and my qualification and qualities would be an asset.
Overview
16
16
years of professional experience
2007
2007
years of post-secondary education
1
1
Language
Work History
Training Lead
Indusind Bank
11.2024 - Current
- Served as the primary point of contact for external training vendors, negotiating contracts and ensuring alignment with company objectives.
- Mentored junior trainers, sharing best practices and providing constructive feedback for their professional growth.
- Managed budget allocations for multiple training projects, ensuring cost-effective delivery without compromising quality or impact.
- Evaluated training program effectiveness through regular feedback collection and assessment tools, ensuring continuous improvement.
- Collaborated with management to identify specific employee development needs and tailor training materials accordingly.
- Facilitated effective communication between departments through collaborative workshops, enhancing organizational synergy.
- Streamlined onboarding process for new hires, reducing time to proficiency and increasing employee satisfaction.
- Optimized training resources by conducting regular audits and eliminating redundancy or outdated materials, maintaining a current and effective learning library.
- Led cross-functional team training sessions to foster collaboration and improve overall efficiency.
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
- Increased graduation rate by Number% through working closely with instructors.
- Oversaw day-to-day functions of training department.
- Recruited, trained and mentored new instructors.
- Coordinated with Sales team to close the escalations with in timeliness.
- Coordinated with Admin for all type of infra requirements.
Manager - Training and Quality
HDFC BANK
12.2021 - 10.2024
- Responsible for leading the Training Programs which include but not limited to, on-boarding and ongoing training
- Responsible for developing, maintaining, and adhering to systems, processes, policies, and procedures for all quality assurance and training activities that promote compliance
- Responsible for audit processes, which ensure that all procedures are current and accurate
- Design, develop and deliver technical, sales and soft skills training based on sales needs
- All training is consistently presented in a positive and timely man emphasizes sales targets and quality
- Support sales team with new programs throughout program dev implementation and maintenance to enhance the Productivity
- Conduct Quiz time to time to judge and enhance trainee’s knowledge to give best services to customer and generate business with appreciation
- Achieving self-targets as well
- Conducting periodical meetings to review performance on a daily basis
- Preparation of MIS of every DATA, maintain reports and releases on mail
- Completely work on Excel and PPT’s
- Friendly with new Training Technologies & Innovation
- Experienced in Project Creation, development & Impact
- Creating and keeping Deadlines
- Delegation
- Goal setting and meeting goals
- Team management
- Project management
Deputy Manager - ICE Project
HDFC BANK
12.2019 - 12.2021
- 15 Agents Team
- Project done – CASA accounts achieves the target with 120% incremental business
- Developing the productive mindset and product and business knowledge
- Review weekly and monthly project status reports to provides best results month on month
- Evaluate and delegate work assignments of staff as necessary and monitor scope of work
- To make every possibility to achieve targets on monthly basis of caller
Content Developer L&D Department
SBI Cards (Calibehr)
02.2019 - 11.2019
Sales Trainer, L&D Department
SBI Cards (Calibehr)
01.2016 - 02.2019
- Coaching and Training
- Drives Sales target
- Initiatives closed with incremental business month on month
- Project privartan for vintage focused agents movement
Quality Assurance Analyst
HBL Global
12.2011 - 09.2015
Customer Sales Assistant
Sparsh Intelenet
09.2008 - 12.2011
Education
Bachelor Of Arts - Economics
MeerutUniversity
U.P08.2006
Skills
Project and Program Management
Place Of Declaration
New Delhi, Delhi
Disclaimer
I do hereby declare that all above information mentioned is true to the best of my knowledge and belief.
Personal Information
- Father's Name: Late Sh. V. K. Goel
- Mother's Name: Late Smt. Rekha Goel
- Date of Birth: 06/27/89
- Gender: Female
- Marital Status: Single
Timeline
Training Lead
Indusind Bank
11.2024 - Current
Manager - Training and Quality
HDFC BANK
12.2021 - 10.2024
Deputy Manager - ICE Project
HDFC BANK
12.2019 - 12.2021
Content Developer L&D Department
SBI Cards (Calibehr)
02.2019 - 11.2019
Sales Trainer, L&D Department
SBI Cards (Calibehr)
01.2016 - 02.2019
Quality Assurance Analyst
HBL Global
12.2011 - 09.2015
Customer Sales Assistant
Sparsh Intelenet
09.2008 - 12.2011
Bachelor Of Arts - Economics
MeerutUniversity
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