Aishwarya Shalini
Training And Quality Manager
New Delhi,DL
Summary
An ambitious, creative and highly motivated individual, looking for an opportunity in a professionally managed fast growing company where I can utilize my skills for the benefit of the Company & for Self Development and my qualification and qualities would be an asset.
Overview
16
16
years of professional experience
2007
2007
years of post-secondary education
1
1
Language
Work History
Training Lead
Indusind Bank
11.2024 - Current
- Served as the primary point of contact for external training vendors, negotiating contracts and ensuring alignment with company objectives.
- Mentored junior trainers, sharing best practices and providing constructive feedback for their professional growth.
- Managed budget allocations for multiple training projects, ensuring cost-effective delivery without compromising quality or impact.
- Evaluated training program effectiveness through regular feedback collection and assessment tools, ensuring continuous improvement.
- Collaborated with management to identify specific employee development needs and tailor training materials accordingly.
- Facilitated effective communication between departments through collaborative workshops, enhancing organizational synergy.
- Streamlined onboarding process for new hires, reducing time to proficiency and increasing employee satisfaction.
- Optimized training resources by conducting regular audits and eliminating redundancy or outdated materials, maintaining a current and effective learning library.
- Led cross-functional team training sessions to foster collaboration and improve overall efficiency.
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
- Increased graduation rate by Number% through working closely with instructors.
- Oversaw day-to-day functions of training department.
- Recruited, trained and mentored new instructors.
- Coordinated with Sales team to close the escalations with in timeliness.
- Coordinated with Admin for all type of infra requirements.
Manager - Training and Quality
HDFC BANK
12.2021 - 10.2024
- Responsible for leading the Training Programs which include but not limited to, on-boarding and ongoing training
- Responsible for developing, maintaining, and adhering to systems, processes, policies, and procedures for all quality assurance and training activities that promote compliance
- Responsible for audit processes, which ensure that all procedures are current and accurate
- Design, develop and deliver technical, sales and soft skills training based on sales needs
- All training is consistently presented in a positive and timely man emphasizes sales targets and quality
- Support sales team with new programs throughout program dev implementation and maintenance to enhance the Productivity
- Conduct Quiz time to time to judge and enhance trainee’s knowledge to give best services to customer and generate business with appreciation
- Achieving self-targets as well
- Conducting periodical meetings to review performance on a daily basis
- Preparation of MIS of every DATA, maintain reports and releases on mail
- Completely work on Excel and PPT’s
- Friendly with new Training Technologies & Innovation
- Experienced in Project Creation, development & Impact
- Creating and keeping Deadlines
- Delegation
- Goal setting and meeting goals
- Team management
- Project management
Deputy Manager - ICE Project
HDFC BANK
12.2019 - 12.2021
- 15 Agents Team
- Project done – CASA accounts achieves the target with 120% incremental business
- Developing the productive mindset and product and business knowledge
- Review weekly and monthly project status reports to provides best results month on month
- Evaluate and delegate work assignments of staff as necessary and monitor scope of work
- To make every possibility to achieve targets on monthly basis of caller
Content Developer L&D Department
SBI Cards (Calibehr)
02.2019 - 11.2019
Sales Trainer, L&D Department
SBI Cards (Calibehr)
01.2016 - 02.2019
- Coaching and Training
- Drives Sales target
- Initiatives closed with incremental business month on month
- Project privartan for vintage focused agents movement
Quality Assurance Analyst
HBL Global
12.2011 - 09.2015
Customer Sales Assistant
Sparsh Intelenet
09.2008 - 12.2011
Education
Bachelor Of Arts - Economics
MeerutUniversity
U.P08.2006
Skills
Project and Program Management
Team Building
Operations management
Leading seminars
Employee Onboarding
Scheduling training sessions
Organizational leadership
Training and mentoring
Client relationship management
Classroom expertise
Online training experience
Training material development
Employee training
Workshop coordination
Place Of Declaration
New Delhi, Delhi
Disclaimer
I do hereby declare that all above information mentioned is true to the best of my knowledge and belief.
Personal Information
- Father's Name: Late Sh. V. K. Goel
- Mother's Name: Late Smt. Rekha Goel
- Date of Birth: 06/27/89
- Gender: Female
- Marital Status: Single
Timeline
Training Lead
Indusind Bank
11.2024 - Current
Manager - Training and Quality
HDFC BANK
12.2021 - 10.2024
Deputy Manager - ICE Project
HDFC BANK
12.2019 - 12.2021
Content Developer L&D Department
SBI Cards (Calibehr)
02.2019 - 11.2019
Sales Trainer, L&D Department
SBI Cards (Calibehr)
01.2016 - 02.2019
Quality Assurance Analyst
HBL Global
12.2011 - 09.2015
Customer Sales Assistant
Sparsh Intelenet
09.2008 - 12.2011
Bachelor Of Arts - Economics
MeerutUniversity