Aishwarya Shrivastava
Pune
Summary
Results-driven Automation Engineer, Functional QA, and Business Analyst with more than 4 years of diverse experience in B2B product development life cycle processes. Worked with Frontend and Backend architecture, web applications, API testing, high level DB testing along with end to end tracking of issues.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Quality Assurance Engineer
iSpace,Inc.
08.2022 - Current
- Collaborated with Korn Ferry (KF) to design, develop, and enhance B2B & B2C life coaching products, delivering innovative SaaS solutions for enterprise clients, including Google, Microsoft, and Unilever
- Led QA efforts for a KF AI-powered product, ensuring seamless integration of chatbots, avatars, dynamic realtime results, and automated workflows across frontend (UI), backend (SQL, API), improving system performance and user experience
- Executed automated regression and end-to-end testing using Selenium (Java), resulting in a 40% reduction in post-deployment defects and enhancing overall software quality
- Conducted comprehensive business analysis, gathering and documenting functional & non-functional requirements, converting them into user stories, JIRA tasks, and detailed acceptance criteria for agile development teams
- Led a cross-functional QA team specializing in API testing, collaborating with developers, product owners, and clients to expedite issue resolution, improve test coverage, and facilitate seamless UAT sessions for B2B implementations
- Ensured compliance with QA best practices, including test planning, defect management, risk analysis, and performance testing, to optimize product reliability and scalability
Test Engineer & Business Analyst
CGI
11.2021 - 06.2022
- Collaborated with U.S Government clients to gather requirements, prioritize feature enhancements, resolve escalations, improving feature deployment turnaround by 30%
- Authored and maintained Business Requirements Documents (BRDs) and Functional Requirements Documents (FRDs), defining system specifications, functional workflows, and user interactions for Microsoft 365 (Windows) and macOS applications
- Managed Agile development workflows, creating and tracking user stories, epics, tasks, and incidents in JIRA, ensuring alignment with sprint goals and efficient issue resolution
- Partnered with cross-functional teams (developers, QA engineers, and product managers) to drive product enhancements, mitigate risks, and successfully launch key project milestones
- Led defect management and quality assurance for a Human Capital Management (HCM) SaaS product, ensuring system stability, timely issue resolution, and seamless user experience across client platforms
Application Development Associate
Accenture
06.2017 - 04.2018
- Performed comprehensive manual testing for a digital telecom project with British Telecom, focusing on optical fiber technologies (NGA) to ensure consistent product performance across multiple environments
- Led end-to-end testing for order processing systems, covering customer order initiation, delivery, and post-delivery support, identifying and resolving critical defects that improved system reliability by 25%
- Served as the Point of Contact (POC) for the implementation of PSTN and FTTC fiber models, optimizing testing protocols and reducing issue resolution time
- Enhanced the Software Development Life Cycle (SDLC) by providing key insights on test design and execution, resulting in improved project delivery timelines
Education
Master of Arts - Sociology
Indira Gandhi National Open University
New Delhi01.2022
B.E. - Electronics
Shri Ramdeobaba College of Engineering
Nagpur01.2017
Class 12 - HSC
Narayana Vidyalayam
Nagpur01.2013
Class 10 - SSC
Narayana Vidyalayam
Nagpur01.2011
Skills
- QA Testing & Automation, Selenium (Java),Regression, UAT, Functional testing, Jenkins, Maven, TestNG
- SQL DB, API testing using Postman, RESTful APIs
- Business & Requirements Analysis (BRDs, FRDs), Requirement Gathering, Workflow Documentation, Process Improvement, Agile & Project Management
- JIRA, User Stories, Epics, Sprint Planning, Incident Management, SDLC, Defect Management, Risk Mitigation, Issue Triage, Root Cause Analysis,Microsoft 365 (Windows, macOS)
- AI & SaaS Product Expertise, AI-powered Features, Chatbots, Avatars, B2B/B2C SaaS Solutions, Human Capital Management (HCM)
Accomplishments
- Led QA & Automation to Reduce Defects by 80%: Spearheaded regression and end-to-end testing using Selenium (Java) for an AI-powered Life Coaching SaaS product, improving system functionality across UI, API, and SQL and achieving a 80% reduction in post-deployment defects.
- Accelerated Feature Delivery for U.S. Government Clients: Streamlined requirements gathering, prioritization, and issue resolution, reducing feature deployment turnaround by 30%. Managed BRDs, FRDs, user stories, and JIRA workflows to ensure seamless Agile execution for Microsoft 365 (Windows) and macOS applications.
- Enhanced Telecom System Reliability by 25%: Led manual and end-to-end testing for British Telecom's digital fiber (NGA, PSTN, FTTC) order processing systems, resolving critical defects and improving system reliability by 25%, while optimizing test protocols and SDLC feedback loops.
Certification
Skillsoft- Java Certified Foundations Associate: Java Collections (Arrays, Arraylist, Hashmaps, Hashsets, LinkedLists)
Skillsoft- Introducing API Fundamentals and Testing: Understanding APIs
Udemy- Automation Testing Masterclass: Selenium, Cucumber and more.
IIBA- Business Analysis: Essential Tools and Techniques
Timeline
Quality Assurance Engineer
iSpace,Inc.
08.2022 - Current
Test Engineer & Business Analyst
CGI
11.2021 - 06.2022
Application Development Associate
Accenture
06.2017 - 04.2018
Master of Arts - Sociology
Indira Gandhi National Open University
B.E. - Electronics
Shri Ramdeobaba College of Engineering
Class 12 - HSC
Narayana Vidyalayam
Class 10 - SSC
Narayana Vidyalayam
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