AISHWARYA SHUKLA

• Owned high-value UK customer interactions end-to-end, delivering swift issue resolution while strategically driving upsell conversions

•Transformed service calls into revenue opportunities by identifying hidden customer needs and pitching BT upgrades with precision and confidence

•Consistently achieved top-tier conversion and retention metrics, balancing aggressive targets with exceptional customer experience.

•Demonstrated elite objection-handling and negotiation skills, successfully closing sales on live calls without compromising trust.

•Increased customer lifetime value (CLV) by recommending tailored BT plans, bundles, and add-ons aligned with usage patterns.

•Operated at international compliance standards, ensuring ethical selling, data protection, and UK regulatory adherence.

•Recognized for persuasive communication and revenue impact in a high-pressure, performance-driven environment

• Managed end-to-end voice support for North American customers, addressing order, account, and service-related concerns with accuracy and professionalism.

•Analyzed customer issues to determine root causes and delivered effective resolutions within defined service-level agreements (SLAs).

•Balanced service quality and efficiency while handling high call volumes, maintaining consistency across performance metrics

•Guided customers through digital platforms and self-service tools, increasing ease of use and successful order completion

•Applied company policies and escalation procedures to ensure compliant, customer-focused outcomes.

• Handled a constant flow of inbound customer calls efficiently, maintaining minimal wait times and service quality.
• Maintained detailed and accurate records of customer interactions, ensuring timely follow-ups and complete resolution of issues.
• Resolved customer complaints with empathy and effective communication, resulting in improved customer satisfaction and loyalty.

•Delivered prompt and solution-oriented support by prioritizing customer needs in a fast-paced environment.

•Handled end-to-end customer journeys from query to closure while maintaining Amazon service standards.

•Delivered exceptional voice-based customer support at Amazon VCS India, consistently exceeding quality and customer satisfaction benchmarks.

• Resolved complex customer issues efficiently by identifying root causes and providing first-call solutions.
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• Demonstrated excellent problem-solving skills by reducing repeat contacts and escalations.

• Assisted customers with inquiries and provided accurate product information.
• Resolved customer complaints through effective communication and problem-solving techniques.
• Maintained knowledge of company products to enhance customer interactions.
• Answered customer inquiries and provided accurate information regarding products and services.