Aishwarya Singh
Mumbai
Summary
Team-oriented self-starter bringing 5 years in training, staff development, management and human resources. Exceptional communication, analytical and organizational skills.
Overview
5
5
years of professional experience
Work History
Training Manager
Amazon
09.2024 - Current
- Responsible Training Support for more than 30% percent sites of West zone comprising 8 Amazon Mumbai delivery stations and 27 Edsp Sites- Approx Volume catered by these Sites are 200k volume
- Launching new Program and projects all over the network
- Support in training of leaders and facilitate for OTR(out on road) and Utr( under the roof) training and launching new rollouts
- Timely connect with stakeholders across zones and responsible for streamlining quality metrices
- Reviewing delivery station scorecard for network and implementing it across zones
- Driving 3 zonal projects including SWA ( shipping with Amazon) I.H.S sentinel and Da deactivation across Network
Channel Team Lead
Amazon
10.2021 - 08.2024
- Managed 270+ associates
- Received award for achieving leas Cost per shipment metro last mile league for Mumbai delivery station
- Streamlined pick-up and delivery operations thereby improving effectiveness and revenue generation
- Managed delivery station facility and operational KPIs to increasedelivery success efficiency (to ~97%)and increased Customer Experience Score
- Planned and implemented effective control measures to improve running cost of the operational units while maintaining the service standards and operational policies
- On boarded and audited180+ I.H.S store(Groceries/Kiranas) for BOT3 (one of the largest Amazon delivery station in Western India) from March 2022- till date with an average volume of25k packages
- Managed service operations with key focus onoptimizing costfor forecasted production (Analyzing and Presenting Input file flow) and then allocating volumes to different channel partners thus ensuring bottom line profitability for lead generation and conversion
- Improved freight schedules/rates, established standard operating procedures and produced sustained results
- Established a new EDSP (third-party delivery station) site in Airoli (Thane district, Maharashtra) called MMCW (Delivery Station), with a targeted capacity of 3k packages and average scorecard of 9.1/10.0
- Maintained TNAD, EDSP (Delivery stations) site in Kalyan west, Maharashtra from Feb'22 with average delivery scorecard of 9.6/10.0 and handling average daily volumes of 6k packages
- Coordinated five seller stations with average volume of one lakh packages per day( BCTE ,BCTF,BCTG,BOMM) from sep 2022 to feb 2023 with average score of 9.5
- Currently working as EDSP CTL - responsible for handling Navi Mumbai third party sites with Average bau of 10-11k delivery station with 8.8+ score YTD
Team Lead
Amazon
02.2020 - 09.2021
- Managed a team of 95 people
- Best Performer Award
- Improved KPIs effectiveness like roster deviation, shift optimized mapping, manpower planning, skill mapping thus increasing the Human Resource scorecard from 7.1 to 10.0
- Increased productivity of Van and bike allocation of small and volumetric packages
- Achieved operational KPIs like - early morning delivery, digital payment targets, at station aging clearance with zero miss target
- Standardization of delivery station using5Stechnique (Sort, Set in Order, Shine, Standardize, Sustain) during Covid period
- Worked on Delivery agent dashboards comprising of - Honest scan (where delivery associates need to mark delivery within 50 meters of customer address) and delivery success rate
- Achieved 96% delivery honest scan and 97 percent delivery success rate
Education
MBA - Operation
VESIM
B.E - EXTC
Thadomal Shahani Engineering College
Skills
- MS office
- SQL
Leadership training
Workforce planning
Staff development plans
Program management
Personal Information
- Age: 28
- Gender: Female
Timeline
Training Manager
Amazon
09.2024 - Current
Channel Team Lead
Amazon
10.2021 - 08.2024
Team Lead
Amazon
02.2020 - 09.2021
B.E - EXTC
Thadomal Shahani Engineering College
MBA - Operation
VESIM
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