Summary
An exceptionally driven and committed Customer Success Engineer with a track record of delivering superior customer service. Expert when it comes to building team partnerships and delivering exceptional results for clients. Passionate about utilising communication to bridge splendid experiences for both customers and the company. Looking for a demanding position where I can utilise my expertise and have more opportunities to grow.
Overview
3
3
years of professional experience
Work History
Customer Success Engineer
Aptean
Madurai
08.2023 - 12.2023
- Created KBs and conducted knowledge transfer training for new hires
- Demonstrated leadership qualities and enhanced team efficiency by mentoring new hires while facilitating a smooth transition for the region team
- Handled critical issues for customers on priority and delivered swift resolutions
- Skillfully executed administrative tasks, including the creation of licenses and installation of SSL certificates.
- Supervised and assessed performances within the team to determine training needs and define accurate plans for decreasing process lags.
Customer Success Analyst
Aptean
Madurai
06.2021 - 07.2023
- Mastered various Warehouse Management System modules, showcasing expertise
- Successfully executed data fixes in live and test environments, ensuring seamless transitions and minimizing disruptions for clients
- Engaged in cross-functional coordination, collaborating closely with development, testing, and implementation teams to guarantee the highest level of customer satisfaction
- Acquired comprehensive knowledge of the product's technical intricacies, enabling accurate diagnosis of customer issues and efficient problem-solving.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
Bachelor of Engineering - Computer Science and Engineering
GPA: 7.22
12th - Computer Science
Percentage: 82.67
10th -
Percentage: 94.24
Skills
- CRM (Salesforce)
- Progress 4GL
- Linux
- Python
- Training and Mentoring
- Problem-solving
- Product Knowledge
- Positive and Constructive Feedback
- Reliability
- Troubleshooting
- Staffing Coordination
- Workflow Management
Personal Projects
Recognition and Categorization of Malaria Parasite by Implementing Image Processing Technique
03/2020 - 06/2020
Language - Python
Pizzeria Website - Mini Project
02/2019 - 11/2019
A demonstration of an online pizza website using HTML, CSS, Bootstrap and JS.
Spaceship - Mini Project
02/2019 - 05/2019
A Computer Graphics project that illustrates a 3D spaceship pass near the earth using controlling keys.
Cross platform API - OpenGL
Restaurant Management - Mini Project
08/2018 - 11/2018
A stand-alone application for restaurant management.
Front-end - C# | Back-end - SQL
Timeline
Customer Success Engineer - Aptean
08.2023 - 12.2023
Customer Success Analyst - Aptean
06.2021 - 07.2023
APS College of Engineering - Bachelor of Engineering, Computer Science and Engineering
Jyothi Kendriya Vidyalaya Comp PU College - 12th, Computer Science
Gurukula High School - 10th,