Aishwarya Sridharan
Chennai
Summary
To work in various industries as a bilingual and like to bridge the communication barrier between Japanese and Non-Japanese business counterparts and help them achieve their business goals, by rendering my language support, technical know-how and multi-geographical coordination experience.
Overview
13
13
years of professional experience
Work History
Manager - Client Services
FORMULA GROUP
04.2024 - Current
Assistant Manager - Japan Desk
FORMULA GROUP
04.2023 - 03.2024
- Providing relocation solutions for Japanese expats moving to South India
- Identifying the client needs, checking the market availability and providing customized solutions for each and every client
- Telephone and mail communication in Japanese with C-level management of client side
- Building customer relationship with more than 700 accounts for Chennai, Bangalore and Hyderabad cities
- Promoting the company’s services by taking part in various expat corporate events
- Finding new clients and expanding business opportunities with existing clients
- Finding new business opportunity, mediating between the client and respective teams, Being a bridge between the client and operations team till successful delivery of services
- Accompanying clients on the field during client visits
- Fixing meetings and doing periodic customer relationship management.
Client Service Specialist - Japan Desk
FORMULA GROUP
07.2022 - 03.2023
- Providing relocation solutions for Japanese expats moving to South India
- Identifying the client needs, checking the market availability and providing customized solutions for each and every client
- Telephone and mail communication in Japanese with C-level management of client side
- Building customer relationship with more than 700 accounts for Chennai, Bangalore and Hyderabad cities
- Promoting the company’s services by taking part in various expat corporate events
- Finding new clients and expanding business opportunities with existing clients
- Finding new business opportunity, mediating between the client and respective teams, Being a bridge between the client and operations team till successful delivery of services
- Accompanying clients on the field during client visits
- Fixing meetings and doing periodic customer relationship management.
Customer Support Executive - Japan Desk
FORMULA GROUP
04.2022 - 06.2022
- Providing relocation solutions for Japanese expats moving to South India
- Identifying the client needs, checking the market availability and providing customized solutions for each and every client
- Telephone and mail communication in Japanese with C-level management of client side
- Building customer relationship with more than 700 accounts for Chennai, Bangalore and Hyderabad cities
- Promoting the company’s services by taking part in various expat corporate events
- Finding new clients and expanding business opportunities with existing clients
- Finding new business opportunity, mediating between the client and respective teams, Being a bridge between the client and operations team till successful delivery of services
- Accompanying clients on the field during client visits
- Fixing meetings and doing periodic customer relationship management.
Front Staff
KABUSHIKIKAISHA REAL
11.2019 - 04.2021
- Checked in and out of domestic and international guests
- In-charge for handling non-Japanese speaking customers during their stay and assisting them will all their inquiries on travel agency sites
- Bilingual resource to bridge communication gap between Indian travel agencies and our company based in Japan for business development
- Bridge between Japanese management side and foreign customers
- Performing front desk operations
- Managing reservations made through telephones and mails, and travel agency sites entering the same in hotel systems
- Customer support services for guests and prospective guests
- Trained Japanese staffs in English to assist guests from abroad.
Administration Officer (Internship)
HAYAKAWA JAPANESE LANGUAGE SCHOOL
04.2017 - 09.2018
- In charge of converting all the enquiries (walk-ins, telephone & online enquires) into business
- Achieved 90% of strike rate in the second quarter of 2018, which is highest strike rate ever at this school
- Guest coordinator for Japanese guests from Japan during their visit to our school
- In charge of course counselling and creating batch schedule
- In charge of maintenance for employee and student attendance
- Pre-production and post production of class videos
- Assisted our Language school with business partners in Japan.
Senior Data Analyst
Dell International Services
07.2015 - 03.2017
- Managing and execution of customer feedback: Experienced to work on customer specific HMI tools like BRANDWATCH and REPUTOLOGY (dashboard applications) These tools has various functions like: LIST, Resources, Decision, Feedback, Reports, etc
- Used to be familiar with each functions of this HMI and independently used to handle all these functions
- Monitored clients on Social media platforms and made Real time alert reports based on severity levels
- Provided improvement points based on my knowledge
- Followed the feedback till closure
- Used to prepare various reports like: Daily reports using xls, Weekly & monthly reports using PPT
- Analyze large-scale social media data about customers and their competitors and create reports summarizing competitors' new business innovations
- Maintaining logs of technical incidents of tools by raising tickets
- Coordinate with clients for resolving the issues
- Experienced to send MoM to stake holders for the meeting I attended.
Senior Research Analyst
Relationship Science (Relsci)
10.2013 - 07.2015
- Data Analysis and Quality Checking of the vendor data & provided feedback on improvement
- Performed data mining and analysis to assist in “developing marketing strategies”
- To improve customer acquisition/retention, enhance customer experience and maximize business objectives
- Any detected errors or in-efficiencies within the data are collected
- Also corrected based on my knowledge and immediate follow up to ensure timely completion of projects
- Made certain that the data complies with the user needs and expectations referring to quality and authenticity
- Involved in updating organizational and people profiles periodically
- Experienced in sending MoM to stake holders for the meeting I attended.
Operations Executive - Global Instruction Processing Group
The Bank of New York Mellon
07.2012 - 06.2013
- Responsible for processing Settlement Instructions in Global market
- Worked with Client Service Representatives and resolve their trade related issues
- Worked closely with global trade settlement teams to ensure that the trade settles in market
- Monitoring market and client cut off time of Global markets to ensure trades are delivered/settled on time.
Skills
- Interpretation
- Scheduling & managing the meeting
- Sending MoM to stake holders
- Ticket raising
- Microsoft Excel
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Outlook
- Native level English
- Business level Japanese
- Team coordination
- Time management
Accomplishments
Won the BEST EMPLOYEE AWARD for the month of October & December 2014
Client Experience
- USA
- Japan
- India
Freelance Work
Have coordinated with students from India for school admissions in Japan by translating their application documents and guiding them with school procedure while studying as a student in Japanese Language School in Japan.
Educational Details
- Bachelor in Finance - 2012
- JLPT Level N2 in Japan
- Pursuing JLPT Level N1
Personal Information
- Date of Birth: 11/23/91
- Gender: Female
- Marital Status: Unmarried
Extracurricular Activities
Member of Toastmasters (a worldwide Public Speaking Forum) Travelling previously engaged in Japanese language training and exam preparation activities.
Timeline
Manager - Client Services
FORMULA GROUP
04.2024 - Current
Assistant Manager - Japan Desk
FORMULA GROUP
04.2023 - 03.2024
Client Service Specialist - Japan Desk
FORMULA GROUP
07.2022 - 03.2023
Customer Support Executive - Japan Desk
FORMULA GROUP
04.2022 - 06.2022
Front Staff
KABUSHIKIKAISHA REAL
11.2019 - 04.2021
Administration Officer (Internship)
HAYAKAWA JAPANESE LANGUAGE SCHOOL
04.2017 - 09.2018
Senior Data Analyst
Dell International Services
07.2015 - 03.2017
Senior Research Analyst
Relationship Science (Relsci)
10.2013 - 07.2015
Operations Executive - Global Instruction Processing Group
The Bank of New York Mellon
07.2012 - 06.2013
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