ZenDesk
Aishwarya Sukhija
Senior Specialist
New Delhi,India
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Senior Specialist
BrandMuscle India Pvt Ltd
Noida, India
01.2020 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Business Operations Associate
Accenture India Private Limited
Gurgaon, India
07.2017 - 01.2020
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Installed and configured operating systems and applications.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Patched software and installed new versions to eliminate security problems and protect data.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
Senior Practitioner
Concentrix Daksh India Private Limited
Gurgaon, India
10.2014 - 06.2017
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
- Managed timely and effective replacement of damaged or missing products.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Investigated and resolved accounting, service and delivery concerns.
Education
Bachelor of Commerce - Accounting
Sikkim Manipal University
New Delhi 02.2013 - 02.2015
Skills
Customer Relations
Software
Jira
MaestroQA
Microsoft Azure
Timeline
Senior Specialist
BrandMuscle India Pvt Ltd
01.2020 - Current
Business Operations Associate
Accenture India Private Limited
07.2017 - 01.2020
Senior Practitioner
Concentrix Daksh India Private Limited
10.2014 - 06.2017
Bachelor of Commerce - Accounting
Sikkim Manipal University
02.2013 - 02.2015
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