Aishwarya Tengse
ServiceNow Developer
Pune
Summary
ServiceNow Developer with 10.2 years of experience in development and administration, including 4 years of team leadership. Skilled in ITSM, CSM, inbound email integrations, ESC Portal, Scoped Applications, App Engine Studio, Citizen Development, and Event Management.
Overview
10
10
years of professional experience
Work History
Software Designer
Globant
04.2021 - Current
- Led offshore ServiceNow team (4 members) for two projects, managing end-to-end delivery: BA, development, QA, deployment, L3 support, and upgrades.
- Built Scoped Apps using App Engine Studio; delivered features for CSM, ITSM, and Agent Workspace.
- Supported GitHub migrations and Citizen Development initiatives.
- Automated inbound email processing using inbound actions and flows; configured email accounts.
- Integrated Accounts Payable and Accounts Responsible systems via REST and email actions.
- Customized ESC Portal with quick links, case creation via REST, and multi-function support.
- Delivered advanced work assignment features in CSM; configured Teams integration.
- Developed Virtual Agent setup and configurations for automated interactions.
- Basic proficiency in Service Portal, Widgets, and instance configurations.
ServiceNow Developer
Accenture
01.2018 - 01.2021
- Developed ITSM features for Incident & Problem Management using business rules, client/server scripts, UI actions, and ServiceNow configurations.
- Automated LDAP user import process for Integration Management.
- Delivered Asset Management solutions in CMDB, leading asset-related activities with a small team.
- Implemented automatic incident assignment logic based on short description and custom validations.
- Contributed to Event Management story development and configurations.
- Built SOAP-based integrations for incident updates via SOAP messages.
- Handled upgrade activities, including impact analysis and defect resolution.
ServiceNow Developer
Cognizant
06.2015 - 12.2017
- Delivered two projects on ITSM and Service Catalog modules, including design and development.
- Built Service Catalog items, Record Producers, and Order Guides for streamlined user requests.
- Worked on LDAP integration, transform maps, and both server-side and client-side scripting.
Education
Bachelor of Engineering (B.E.) - Electronics And Telecommunication
JSPM,Pune Maharashtra
Pune, India 04.2001 -
Skills
ITIL v3 Foundation Certificate2017
( CSA )Service now certified system administrator
Certified Application Developer (CAD)
Timeline
Software Designer
Globant
04.2021 - Current
ServiceNow Developer
Accenture
01.2018 - 01.2021
ServiceNow Developer
Cognizant
06.2015 - 12.2017
Bachelor of Engineering (B.E.) - Electronics And Telecommunication
JSPM,Pune Maharashtra
04.2001 -
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