AISHWARYA V
Chennai
Summary
Client success and technical product specialist with over 4.5 years in SaaS and fintech, focusing on client lifecycle management and technical support. Achievements include exceeding performance targets, accelerating client onboarding, and increasing product adoption while reducing churn. Experienced in managing escalations and collaborating with cross-functional teams to enhance customer satisfaction. Proficient in mentoring team members and utilizing CRM tools to improve retention and operational efficiency.
Overview
7
7
years of professional experience
Work History
Product Support Analyst
FE fundinfo (India) Private Limited
Chennai
01.2026 - Current
- Managed a portfolio of global client accounts, acting as the primary point of contact for product-related queries and service requests.
- Delivered comprehensive client support, ensuring high satisfaction and fostering long-term relationships.
- Handled and resolved complex product- and data-related issues, collaborating with internal technical and data teams.
- Monitored and ensured compliance with SLA, TAT, and quality metrics, achieving consistent performance targets.
- Proactively followed up with clients to ensure issue resolution, service satisfaction, and reduced repeat queries.
- Translated client requirements into actionable insights for internal teams, improving product usability and client experience.
- Identified and implemented process improvements that enhanced client experience and streamlined operations.
Technical Support Engineer
Iopex technologies
01.2024 - 12.2025
- Deliver end-to-end support for ChargePoint Home chargers and EV users, acting as a key point of contact to ensure a seamless customer experience.
- Manage ticket creation, prioritization, and escalation, working collaboratively with cross-functional teams to resolve complex issues in a timely manner.
- Guide customers through product usage, onboarding, and issue resolution, ensuring optimal adoption of services.
- Managed customer interactions across inbound and outbound channels, efficiently resolving queries to uphold high satisfaction levels.
- Maintained accurate records of customer interactions and resolutions in Salesforce (CRM) to facilitate data-driven follow-ups and insights.
- Updated knowledge on product enhancements and industry trends to provide informed support and enhance customer engagement.
Customer Service Professional
Foundever
10.2021 - 12.2023
- Managed a portfolio of customer cases, acting as a consistent point of contact to drive resolution and improve overall experience.
- Provided comprehensive support for internet, phone, and TV services, ensuring timely resolution of customer issues and service disruptions.
- Coordinated with internal teams and field technicians to resolve complex issues, enhancing service delivery and customer satisfaction.
- Maintained regular communication with customers, providing updates and ensuring transparency throughout the resolution process.
- Handled billing inquiries and processed credits/refunds while recommending relevant products and services to improve customer experience.
- Delivered personalized support and built strong customer relationships, contributing to increased customer retention.
Inventory Associate
Mac's Anchor Enterprises Pvt Ltd
10.2019 - 03.2021
- Managed inventory operations, optimizing stock levels and coordinating vendor relations to meet business needs.
- Collaborated with vendors and stakeholders to ensure timely procurement, enhancing supply chain efficiency.
- Maintained accurate inventory records and generated reports to facilitate informed decision-making and improve operational efficiency.
- Monitored quality control processes, identified discrepancies, and implemented corrective actions to minimize losses.
Education
Bachelor in Commerce - General
Ethiraj College for Women
Chennai05-2022
Skills
Product and Management Skills
- Stakeholder Communication
- Account management
- Onboarding training
- Training/Demo Delivery
- CRM Tools (Salesforce or similar)
- Excel data analysis
- Basic SQL
- Portfolio Analysis Concepts
Benchmarking & Comparative Analysis
- Financial Data Interpretation
- Investment reporting
- Tools & Technical Skills
Accomplishments
Awarded the All-Star Bell Award twice, along with a cash prize, in recognition of outstanding performance.
Timeline
Product Support Analyst
FE fundinfo (India) Private Limited
01.2026 - Current
Technical Support Engineer
Iopex technologies
01.2024 - 12.2025
Customer Service Professional
Foundever
10.2021 - 12.2023
Inventory Associate
Mac's Anchor Enterprises Pvt Ltd
10.2019 - 03.2021
Bachelor in Commerce - General
Ethiraj College for Women