Aishwarya Vanapadth
Hyderabad
Summary
Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
6
6
years of professional experience
Work History
Process developer
Genpact India Private. Ltd.
10.2025 - Current
- Delivered billing support by addressing customer inquiries related to billing statements, charges, payment issues, and plan changes through chat.
- Validate all payroll inputs, including attendance, overtime, incentives, bonuses, and deductions, prior to payroll processing.
- Ensure accurate and timely payroll disbursement in compliance with agreed Service Level Agreements (SLAs).
- Provide support for employee system access issues, including password reset requests.
- Review and manage unconfirmed employee data and Terms & Conditions (T&C), coordinating with employee managers to resolve discrepancies.
- Monitor and verify employee background check status and manage related activities through ServiceNow.
Process developer
Tech Mahindra Private. Ltd.
07.2023 - 08.2025
- Delivered billing support by addressing customer inquiries related to billing statements, charges, payment issues, and plan changes through chat.
- Investigated and resolved billing discrepancies, processed refunds, and guided customers through online payment procedures in alignment with Verizon policies.
- Provided Level 1 technical support for issues such as internet connectivity, device configurations, and service outages for Verizon services.
- Guided customers through troubleshooting steps for mobile phones, routers, and modems; escalated unresolved cases to higher-tier support.
- Maintained a professional and customer-focused approach, consistently achieving high First Call Resolution (FCR) and Customer Satisfaction (CSAT) scores.
- Accurately documented customer interactions in CRM systems, adhered to Verizon’s SOPs and data privacy protocols.
- Met and exceeded key performance indicators, including Average Handling Time (AHT) and quality targets.
- Actively participated in regular training sessions and kept up-to-date with Verizon’s latest offerings and tools.
Process Associate
First American Financial Corporation
07.2019 - 06.2023
- Served as a Process Associate, responsible for handling customer inquiries, providing detailed information, and resolving queries related to property taxes and mortgage services.
- Conducted complete tax searches to determine tax payment status and issued tax certificates for requested real estate properties.
- Assisted in developing tax planning strategies aligned with client financial goals and objectives.
- Processed mortgage loan documentation across various stages, ensuring accuracy and compliance with industry standards.
- Managed the loan lifecycle, monitoring market indicators, policy changes, and regulatory impacts on credit decisioning.
- Communicated with customers via email and calls to resolve concerns and ensure clear understanding of tax-related services.
- Liaised with the onshore team for process updates and escalated unresolved issues for timely resolution.
- Maintained data confidentiality in accordance with company policies.
- Conducted team huddles to share updates and procedural changes, contributing to team alignment and knowledge sharing.
- Initiated automation improvements and implemented new procedures to enhance process efficiency.
Education
Bachelor of Science - Computer Science
Sai Sudhir Degree & College
Hyderabad12.2016
Board of Intermediate - Sciences
Board of Intermediate
Hyderabad06.2013
Secondary school certificate - undefined
Noble High School
Hyderabad05.2011
Skills
MS Office
Interests
Singing, Dancing, Cooking, Listening to Music
Timeline
Process developer
Genpact India Private. Ltd.
10.2025 - Current
Process developer
Tech Mahindra Private. Ltd.
07.2023 - 08.2025
Process Associate
First American Financial Corporation
07.2019 - 06.2023
Board of Intermediate - Sciences
Board of Intermediate
Secondary school certificate - undefined
Noble High School
Bachelor of Science - Computer Science
Sai Sudhir Degree & College