Summary
Overview
Work History
Education
Skills
Timeline
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Aishwarya Verma

Ground Floor, House No.- 1046 , Durga Ashram Road, Chattarpur Extension, New Delhi

Summary

Success-driven team player with over 5 years of experience who works well with customer relationship management, business development, and process departments. Committed to delivering impactful results in fast-paced, dynamic environments to help the team achieve company goals.

Overview

5
5
years of professional experience

Work History

Senior Associate, Operations

WNS Global Services (P) Ltd.
Gurgaon
03.2022 - Current
  • Researching and analyzing data from various sources, tools, and GDS to resolve customers' issues.
  • Following up with individual customers until the issue is resolved.
  • Articulating in both verbal and written communication, demonstrating professionalism, and appropriate empathy, as well as the ability to adjust style and format based on the audience.
  • Appropriately making difficult trade-offs on time and resources when faced with conflicting demands and high-priority deadlines.
  • Learning and suggesting improvements to processes and procedures to help reduce customers' effort, and improve operating costs.
  • Providing customers with opportunities to improve their platform experiences, and actively sharing information on features and updates, which can enhance their experience.
  • Acquiring an understanding of how the department operates and fits into the larger organization.
  • Managing teams, mentoring team members, and ensuring their stunning performance for achieving the targets.
  • Analyzing market trends and competitor activities, providing strategic insights for decision-making.

Process Associate, Operations

IGT Solutions Pvt. Ltd.
Gurgaon
08.2021 - 03.2022
  • Handling and de-escalating issues that are escalated by customers regarding their flight and hotel bookings, using the knowledge of products, technologies, and GDS.
  • Recommending value-added products, services, and insights that will meet the customers' needs and influence marketplace behavior.
  • Communicating with multiple parties (e.g., customers, partners, etc.) as needed, to negotiate and resolve individual issues.

Career Counselor

Frankfinn Institute of Airhostess Training
Gurgaon
02.2020 - 08.2021
  • Generating leads of students from various cities to visit Frankfinn's educational centers across India.
  • Briefing them about the vocational courses offered by the institution.
  • Following up with the students in a timely manner to know the status of their visit.

Education

Bachelor of Commerce - Accounting

Patna Women's College
Bihar,India
06-2018

12th - Commerce

D.A.V Public School, B.S.E.B
Bihar. India
03-2015

10th -

Doon Public School
Bihar, India
03-2013

Skills

  • Knowledge of customer case management software and tools
  • Advanced computer knowledge, including all core Microsoft Office programs
  • Amadeus, Sabre and Galileo
  • Interpersonal and communication
  • Decision-making, leadership and creativity
  • Negotiation and persuasion
  • Team management
  • Quality Assurance
  • Performance tracking
  • Problem-solving

Timeline

Senior Associate, Operations

WNS Global Services (P) Ltd.
03.2022 - Current

Process Associate, Operations

IGT Solutions Pvt. Ltd.
08.2021 - 03.2022

Career Counselor

Frankfinn Institute of Airhostess Training
02.2020 - 08.2021

Bachelor of Commerce - Accounting

Patna Women's College

12th - Commerce

D.A.V Public School, B.S.E.B

10th -

Doon Public School

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