Aishwarya B Thampi
Trivandrum
Summary
At Federal Bank, as an Assistant Manager, I spearheaded initiatives that significantly enhanced customer satisfaction and streamlined financial operations. My strategic planning and exceptional decision-making skills fostered a positive work environment and solidified customer loyalty through unparalleled service, contributing to a marked increase in repeat business.
Overview
2
2
years of professional experience
Work History
Assistant Manager
The Federal Bank Ltd
Aluva
09.2022 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting, and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Supervised day-to-day operations to meet performance, quality, and service expectations.
Education
Master of Science - Mathematics
Mount Carmel College
Bangalore06-2022
Bachelor of Science - Mathematics
All Saints’ College
Trivandrum 03-2020
12th Grade -
Carmel Girl’s Higher Secondary School
Trivandrum 03-2017
10th Grade -
St. Thomas Central School
Trivandrum 05-2015
Skills
- Budget assistance
- Sales monitoring
- Marketing
- Strategic planning
- Decision-making
Languages
English
Upper Intermediate
B2
Hindi
Intermediate
B1
Malayalam
Proficient
C2
Certifications
- SP Composite Certification for Corporate Agent, Insurance Regulatory and Development Authority of India (IRDAI).
- Executive Certificate Program in Fintech and Risk Management in Banking and Financial Services, IIM Visakhapatnam.(ongoing)
Hobbies and Interests
- Travel
- Reading
- Singing
- Yoga
- Journaling
Timeline
Assistant Manager
The Federal Bank Ltd
09.2022 - Current
Master of Science - Mathematics
Mount Carmel College
Bachelor of Science - Mathematics
All Saints’ College
12th Grade -
Carmel Girl’s Higher Secondary School
10th Grade -
St. Thomas Central School