SANKARANARAYANAN S
Bangalore
Summary
I began my professional journey as a self-employed wedding photographer in India in 2017, where my work required frequent travel, detailed planning, and coordination across various locations. This exposure to travel and logistics sparked my passion for the travel and tourism industry and led me to build my career as a travel consultant.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Travel Consultant
AMEX GBT
Bengaluru
09.2023 - Current
- Manage end-to-end corporate travel arrangements for business traveler and corporate clients through Live Chat
- Book flights, hotels, and ground transportation using Galileo GDS and other travel booking tools
- Handle complex itineraries, fare rules, ticket reissues, cancellations, and last-minute travel changes
- Ensure cost-effective travel solutions while maintaining compliance with company guidelines
- Provide real-time support during travel disruptions, emergencies, and schedule changes
- Maintain strong knowledge of airline policies and global travel advisories
- Deliver personalized service to ensure a smooth and efficient travel experience for clients
- Assist in training and enabling new joiners, including tool navigation, booking processes, and workflow guidance
- Stay updated on industry trends, airline updates, and system enhancements to proactively assist travelers
- Monitored chat queues to ensure prompt response times for all inquiries.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Travel Consultant
Via.com Ebix Travels
Bangalore
07.2022 - 2023
- Worked closely with B2B, B2C & Corporate clients and sales rep to understand unique needs and meet specific travel desires.
- Three Months of handling B2B agents in international arrangements with cancellations & Reissues.
- Responded to clients' questions, issues and complaints and found appropriate solutions when needed.
- Made travel arrangements for leisure & MICE Travel with up to 250+ Groups.
- Closed travel arrangements totaling more than INR 10,00,00,000 within the first year of employment.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits.
Education
B.Sc. - VisualCommunication
Hindustan College of Arts And Science
Chennai, India04-2017
Higher SecondarySchool -
NHSS
Kovilpatti, India01.2014
Skills
- International and Domestic Travel Arrangements
- Intermediate Knowledge in Sabre and Amadeus
- Cancellation Policies
- Critical Thinking
- Communication Skills
- Training facilitation
- Time management
- Effective communication
- Attention to detail
Certification
• IATA Diploma in Travel & Tourism with Amadeus, July 2022
Timeline
Senior Travel Consultant
AMEX GBT
09.2023 - Current
Travel Consultant
Via.com Ebix Travels
07.2022 - 2023
B.Sc. - VisualCommunication
Hindustan College of Arts And Science
Higher SecondarySchool -
NHSS