Aislinn Johnson
Hartford City
Summary
Dynamic professional with a proven track record at Walgreens and Harley-Davidson, excelling in customer service and Microsoft Excel. Expertise in enhancing customer satisfaction, reducing wait times, and leading quality control initiatives. Skilled in fostering team growth and managing complex schedules, achieving significant improvements in operational efficiency and client retention.
Overview
16
16
years of professional experience
Work History
Machine Operator
Weaver Popcorn Company
06.2013 - 02.2016
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
Assistant Manager
Walgreens
10.2003 - 06.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Service Writer
Harley Davidson Of Bloomington
01.2000 - 06.2003
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Logged work orders and change orders into Software database to track job status.
- Developed customized preventative maintenance plans tailored to individual client needs, extending the lifespan of their vehicles while preventing costly future repairs.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
Education
Biochemistry
Indiana University of Bloomington
Bloomington, INHigh School Diploma - Academic Honors
Maconaquah High School
Bunker Hill, INSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Professional telephone demeanor
- Scheduling
- Appointment scheduling
- Staff training
- Quality control
Timeline
Machine Operator
Weaver Popcorn Company
06.2013 - 02.2016
Assistant Manager
Walgreens
10.2003 - 06.2013
Service Writer
Harley Davidson Of Bloomington
01.2000 - 06.2003
Biochemistry
Indiana University of Bloomington
High School Diploma - Academic Honors
Maconaquah High School
Similar Profiles
Frantdy SanonFrantdy Sanon
Warehouse Worker at Weaver Popcorn CompanyWarehouse Worker at Weaver Popcorn Company
EDWARD MANGANEDWARD MANGAN
Machine Operator at Weaver Popcorn CompanyMachine Operator at Weaver Popcorn Company
Mya GarciaMya Garcia
Case Packer at Weaver Popcorn CompanyCase Packer at Weaver Popcorn Company