Aiswary Gupta
Lead Process Training
Pune
Summary
- Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
- Motivational Training Specialist excited to develop successful training plans that meet dynamic company and employee needs.
- Skilled Training Specialist highly effective a conducting personal and group training sessions focused on topics such as better approach towards work, perseverance and self growth. Enthusiastic personality with a hands-on, creative style.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
- Willingness to take on added responsibilities.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Senior Process Trainer
IGT Solutions And Teleperformance
Pune
09.2020 - Current
- Communicated with client team to maintain firm grasp of training requirements.
- Created unique materials to support training programs.
- Delivered robust training courses via classroom and e-learning programs.
- Developed new and improved training programs to fit underserved areas.
- Identified agent with specific skill sets to recommend for promotions or raises, increasing internal hiring 20% in form of different LOB's.
- Developed job-specific competencies and performance standards.
- Trained and mentored, new personnel hired to fulfill various roles.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Established and maintained quality control standards.
- Worked with vendors to customize courseware to accommodate business needs.
- Built and maintained professional relationships with vendors and suppliers.
- Wrote training manuals for agent level employees, PPT presentation for better understanding and preparing written module more interactive.
- Facilitated virtual, in-person and blended learning sessions.
- Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
- Provided coaching and mentoring to employees.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Analyzed and evaluated training effectiveness and program outcomes.
- Used Skyspeed to design training for agent level employees and increase company retention and productivity rates 20%.
- Developed lesson plans, instructional materials and written practice tests for training courses.
- Developed and implemented successful onboarding program.
- Provided subject matter expertise on all company offerings.
Education
B.Tech - Mechanical Engineering
Anand International College Of Engineering
Jaipur 08.2014 - 08.2018
Skills
People Management
Product demonstrations
Subject matter expertise
Training program development
Data organization
Public speaking
Classroom expertise
Employee training
Project implementation
Maintenance and Repair
Active Listening
Training material development
Flexible and Adaptable
Online training experience
Good Telephone Etiquette
Dependable and Responsible
[Skyspeed and Bit knowledge of Sale Force] Software Proficiency
Accomplishments
- Supervised team of atleast 22 staff members.(Took 14 batches in current comprises of atleast 22 members in a batch.
- Delivered 4 batches with 100% throughput and 5 batches with more then 80% throughput.
- Awarded 3 times Best Trainer and nominated 5 times.
Additional Information
A good control on MS Excel.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Process Trainer
IGT Solutions And Teleperformance
09.2020 - Current
B.Tech - Mechanical Engineering
Anand International College Of Engineering
08.2014 - 08.2018