Aiswary Gupta
Lead Process Training
Pune
Summary
- Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
- Motivational Training Specialist excited to develop successful training plans that meet dynamic company and employee needs.
- Skilled Training Specialist highly effective a conducting personal and group training sessions focused on topics such as better approach towards work, perseverance and self growth. Enthusiastic personality with a hands-on, creative style.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
- Willingness to take on added responsibilities.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Senior Process Trainer
IGT Solutions And Teleperformance
Pune
09.2020 - Current
- Communicated with client team to maintain firm grasp of training requirements.
- Created unique materials to support training programs.
- Delivered robust training courses via classroom and e-learning programs.
- Developed new and improved training programs to fit underserved areas.
- Identified agent with specific skill sets to recommend for promotions or raises, increasing internal hiring 20% in form of different LOB's.
- Developed job-specific competencies and performance standards.
- Trained and mentored, new personnel hired to fulfill various roles.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Established and maintained quality control standards.
- Worked with vendors to customize courseware to accommodate business needs.
- Built and maintained professional relationships with vendors and suppliers.
- Wrote training manuals for agent level employees, PPT presentation for better understanding and preparing written module more interactive.
- Facilitated virtual, in-person and blended learning sessions.
- Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
- Provided coaching and mentoring to employees.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Analyzed and evaluated training effectiveness and program outcomes.
- Used Skyspeed to design training for agent level employees and increase company retention and productivity rates 20%.
- Developed lesson plans, instructional materials and written practice tests for training courses.
- Developed and implemented successful onboarding program.
- Provided subject matter expertise on all company offerings.
Education
B.Tech - Mechanical Engineering
Anand International College Of Engineering
Jaipur 08.2014 - 08.2018
Skills
People Management
Accomplishments
- Supervised team of atleast 22 staff members.(Took 14 batches in current comprises of atleast 22 members in a batch.
- Delivered 4 batches with 100% throughput and 5 batches with more then 80% throughput.
- Awarded 3 times Best Trainer and nominated 5 times.
Additional Information
A good control on MS Excel.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Process Trainer
IGT Solutions And Teleperformance
09.2020 - Current
B.Tech - Mechanical Engineering
Anand International College Of Engineering
08.2014 - 08.2018