Aiswarya C
Chennai
Summary
18 years of experience in cargo industry on both Airlines sector and Freight forwarding division. Holding an Experience of 11 years with Customer service on Airlines - with Cargo division. To explore on the other part of the Cargo Industry had moved on with Freight forwarding sector for past 3 years with CS back ground. Currently exploring the role of Pricing with Freight forwarding division based the product handled by the company on both AIR (Import / Exports) Sea (import / Exports) for South Region.
Overview
18
18
years of professional experience
Work History
Sales support executive
Cathay Pacific airways
Chennai
11.2024 - Current
- Led strategic initiatives to enhance customer experience across all service touchpoints.
- Managed cross-functional teams to optimize operational efficiency within airline processes.
- Developed training programs for staff to improve service delivery and compliance standards.
Customer Experience Manager
WeFreight India Pvt Ltd
12.2022 - 09.2024
- Followed up on overall revenue for South region, ensuring achievement of gross profit targets.
- Supported pricing decisions by analyzing client inquiries related to product types.
- Follow- up with the Sales team on the new customer tagging / new opportunities over the region.
- Compiled monthly reports to evaluate individual BDM performance in the South Region.
- Coordinated payment follow-ups with the finance team and managed escalations.
- Gathered updates on new clients and inquiries, then communicated findings to headquarters.
- Major role in pricing for the enquiry from the client based on the nature of goods.
- Assessed pricing strategies based on product types
- Informing the concern product head / team on lost movement to work on future business.
- Initiating the new customers onboarding process along with their credit credentials according to the management requirement.
- Compiled daily inquiry reports for management review
Regional Sales Coordinator
Expo Freight Private Limited
12.2021 - 11.2022
- Follow- up with the Sales team on the new customer tagging / new opportunities over the region.
- Follow-up with the Sales team on the new customer tagging / new opportunities over the region.
- Assessed pricing for client inquiries based on goods' characteristics.
- Coordinated with internal team to negotiate prices and ensure adequate space for inventory.
- Collected the progress on new clients/ new enquiries and updating the HO.
- Compiled daily reports on inquiries received to analyze regional trends.
- Created monthly performance reports for individual BDMs in the South Region.
- Having a monthly wise report on individual BDM performances for South Region.
- Gathered updates on new clients and inquiries to inform head office.
- Reviewed target customer performance monthly to ensure alignment with revenue goals for the network.
- Informing the concerned product head / team on lost movement to work on future business.
Inside Sales
Dachser India Pvt Ltd
02.2021 - 12.2021
- Led pricing initiatives for client inquiries based on the type of goods.
- Conducted pricing analysis for client inquiries based on product specifications.
- Follow-up with the Sales team on the new customer tagging / new opportunities.
- Coordination with the internal Team (within network) on price negotiation.
- Working on RFQ movements for yearly submission for customer like Saint Gobain / Samsung.
- Having monthly reports on individual BDM performances.
- Informing the concerned product head / team on lost movement to work on future business.
- Reviewed target customers monthly to assess performance and support revenue objectives.
- The Target customers need to be reviewed every month to analyze the performance of the client.
Lead Agent Air imports and export
Expeditors International Services (Kuwait)
05.2019 - 12.2020
- Followed up on inquiries and provided timely quotes to onboard new business.
- Oversaw daily customer service operations to ensure efficiency.
- Handling sales enquiries from both shippers and customers at various destinations.
- Once the business is onboard coordination with respective internal teams for smooth transit of the shipment.
- Managed customer service operations.
Supervisor
Etihad Airways (GSA AVS Cargo management services)
09.2012 - 02.2018
- Provided customer service by addressing inquiries and resolving issues promptly.
- Served 60 customers (A / B C) daily, ensuring timely responses to inquiries.
- Followed up with operations team to align on cargo load plan, facilitating smooth logistics.
- Coordination with the Internal offices for rates negotiation.
- Reports on business lost and gained.
Customer Service representative- Air exports
CATHAY PACIFIC AIRWAYS PVT LTD
07.2008 - 02.2012
- Provided customer support by addressing inquiries and resolving issues.
- Managing of shipment to provide accurate load plan.
- Handled cargo bookings using the inbound software system.
- Managing shipment to provide accurate load plan.
- Worked on space confirmation for business travel based on client bookings.
- To ensure smooth handling of the cargo until the goods are reached at destinations.
Education
B.Sc - Computer Science
Anna Adarsh college for women
XII -
Chinmaya Vidyalaya Hr.Sec School
X - CBSE
Chinamaya Vidyalaya
Skills
- Customer Service
- Pricing
- Cargo planning
Languages
English
Advanced
C1
Timeline
Sales support executive
Cathay Pacific airways
11.2024 - Current
Customer Experience Manager
WeFreight India Pvt Ltd
12.2022 - 09.2024
Regional Sales Coordinator
Expo Freight Private Limited
12.2021 - 11.2022
Inside Sales
Dachser India Pvt Ltd
02.2021 - 12.2021
Lead Agent Air imports and export
Expeditors International Services (Kuwait)
05.2019 - 12.2020
Supervisor
Etihad Airways (GSA AVS Cargo management services)
09.2012 - 02.2018
Customer Service representative- Air exports
CATHAY PACIFIC AIRWAYS PVT LTD
07.2008 - 02.2012
B.Sc - Computer Science
Anna Adarsh college for women
XII -
Chinmaya Vidyalaya Hr.Sec School
X - CBSE
Chinamaya Vidyalaya