Aiswarya K
Kozhikode,KL
Summary
Dedicated Trainer with a solid foundation in tech support for the telecom industry and training in the retail sector. Experience as an Acting Team Lead, managing teams and driving performance improvements. Skilled in delivering comprehensive training programs, providing constructive feedback, and fostering a collaborative learning environment. Eager to continue developing as a trainer, committed to fostering team growth and operational success.
Overview
3
3
years of professional experience
Work History
Tech Support Trainer
Prodapt Solutions
03.2024 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Monitored participant workflow and behaviors throughout training process.
- Contributed to reductions in employee turnover by revamping training programs.
- Implemented new training courses after assessing corporate data and identifying employee weaknesses.
- Supported productivity increase and business growth through new hire training and mentoring.
- Developed and Implemented Innovative Ideas to recognize and reward employees delivering exceptional customer experience through a program called "Happy Tales".
- Instrumental in providing value adds for business development.
- Regularly audited agent-handled contacts and provided feedback to enhance performance.
Acting Team Lead (Sr. Associate)
Sutherland Global Services
05.2021 - 02.2024
- Lead a team of 20 as an acting team manager, setting strategic goals and planning initiatives to achieve optimum performance.
- Conduct performance evaluations, identify training needs, and support employee development activities.
- Collaborate with cross-functional teams to streamline operations and enhance workflow efficiency.
- Coached team members in techniques necessary to complete job tasks.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Trained new team members in absence of trainer for 4 batches.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Awarded "Best Women Employee" for the quarter year of 2023 in recognition of outstanding contributions.
Operations Executive
Lulu Group International
01.2021 - 04.2021
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands.
- Led customer service and front desk operations, ensuring a positive and engaging experience for mall visitors.
- Supervised and coordinated various mall activities and events, contributing to a vibrant and dynamic atmosphere
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Conducted emergency preparedness training to reduce fear, anxiety and losses that accompany disasters.
Education
MBA - Marketing
University Of Calicut
Kozhikode, India06.2020
BCA - Computer Application
University Of Calicut
Kozhikode, India05.2018
Skills
- Program Management
- Student Engagement
- Curriculum Planning
- Classroom oversight
- Training material updates
- New Hire Training
- Training Needs Analysis
- Interpersonal Communication
- Team Management
- Performance Management
- Training skills
- Microsoft Office Suites
Accomplishments
Awarded "Best Women Employee" for the quarter year of 2023 in recognition of outstanding contributions.
Languages
English
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Malayalam
Bilingual or Proficient (C2)
Tamil
Elementary (A2)
Timeline
Tech Support Trainer
Prodapt Solutions
03.2024 - Current
Acting Team Lead (Sr. Associate)
Sutherland Global Services
05.2021 - 02.2024
Operations Executive
Lulu Group International
01.2021 - 04.2021
MBA - Marketing
University Of Calicut
BCA - Computer Application
University Of Calicut
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