Aiswarya Menon
Technical Support Engineer
Kochi
Summary
Detail-oriented and technically skilled professional with a strong foundation in data analysis, financial systems, and customer-focused problem solving. Experienced in working with financial accounting software (Zoho Books), automating financial processes, and interpreting business data to drive strategic solutions. Skilled in Python, SQL, financial reporting, and data visualization. Passionate about leveraging data-driven insights to optimize financial decision-making.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Technical Support Engineer
Zoho
Chennai
03.2023 - Current
- Provide technical support for Zoho Books, a leading financial accounting platform, assisting a global customer base with business-specific financial operations.
- Analyze customer business models and financial processes to offer customized solutions including automation, financial reporting setup, and workflow optimization.
- Advise clients on accounting best practices within Zoho Books, including journal entries, invoicing, tax configurations, and bank reconciliations.
- Collaborate with development teams to troubleshoot technical issues and deliver tailored product enhancements through API integrations and custom scripting.
- Design and implement custom automation scripts to streamline recurring accounting processes for clients, improving efficiency and compliance.
- Conduct onboarding and training sessions for customers and internal teams, explaining complex financial and technical workflows in an accessible manner.
- Contribute actively to knowledge base updates and internal process improvements for better client experience.
Education
B.Tech - Electronics And Communication Engineering
Rajagiri School of Engineering And Technology
Kochi, India 06.2019 - 06.2023
Skills
Data analysis
Python
SQL
Tableau
Accounting and Finance
Zoho Finance Suite
Technical support
Problem-solving
Ticket management
Analytical thinking
Critical thinking
Customer support
Timeline
Technical Support Engineer
Zoho
03.2023 - Current
B.Tech - Electronics And Communication Engineering
Rajagiri School of Engineering And Technology
06.2019 - 06.2023
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