AISWARYA MENON P
Human Resources Professional
Mumbai
Summary
Results-driven HR Manager with 10+years of expertise across workforce administration, shared services and employee life-cycle management across industries. Spearheaded process optimization initiatives, reducing manual efforts by integrating technology-driven solutions, enhancing efficiency and service quality. Proven track record in leading high-performing teams, driving SLA/KPI led service delivery, strengthening Workday governance and delivering process automation initiatives. Seeking opportunities to further drive operational excellence and enhance employee experience through strategic HR management and collaboration.
Overview
14
14
years of professional experience
Work History
HR Manager - Employee Services & Operations Lead
Mondelez International
Mumbai, India
05.2025 - Current
- Lead end-to-end Workforce Administration (My Work & Life) delivery across business units and regions, managing high-volume employee life-cycle transactions.
- Drive SLA, KPI, and service quality performance, improving turnaround time, accuracy, and customer satisfaction through data-driven governance, and continuous improvement.
- Own Workday data governance and data accuracy, strengthening controls, compliance, and audit readiness through process standardization, and automation.
- Provide people leadership to a multi-level team, driving performance management, coaching, capability building, and engagement.
- Act as the authorized signatory for official HR documents, including visa letters, employment confirmations, and relieving letters, ensuring governance and policy compliance.
- Lead HR process optimization and automation initiatives, streamlining service delivery, and reducing manual effort through technology-enabled solutions.
- Partner closely with Business Units, Contact/People Experience Managers, HRBPs, and COEs to align service delivery, forward-plan workloads, and improve the end-to-end employee experience.
- Lead and facilitate capability-building and knowledge sessions for team members and stakeholders to strengthen HR functional knowledge and service quality.
- Ensure compliance, quality assurance, and data protection, maintaining adherence to global HR policies, statutory requirements, and internal controls.
- Act as the escalation point for complex employee cases, and deputize for the BU/Regional My Work & Life Lead as required.
Senior People Services Specialist (HR Manager)
Haleon PLC (GSK Consumer Healthcare)
Mumbai
12.2023 - 04.2025
- Oversee end-to-end HR operations, including onboarding, benefits, and offboarding.
- Develop and implement HR policies and procedures to ensure compliance with legal requirements and company standards, while fostering a positive work culture.
- Conduct informational sessions and workshops to educate employees on benefits offerings, facilitating understanding and utilization.
- Lead HR Transformation Projects. Streamlining processes and reducing operational efficiencies.
- Serve as a primary point of contact for employee relations issues, providing guidance and support to employees and managers.
- Prepare reports and presentations on HR metrics, trends, and issues for the leadership.
- Managing and assigning queries on the case management tool, and ensuring the team resolves tickets within the SLA.
- Administer employee benefits programs, including health insurance, retirement plans, and wellness initiatives, ensuring competitive and attractive offerings.
- Manage the full spectrum of employee life cycle management, including recruitment, onboarding, performance management, and offboarding processes.
- Foster employee engagement through various initiatives, such as recognition programs, employee feedback surveys, and team-building activities.
- Streamlined service processes for increased efficiency and improved customer experiences.
SENIOR ANALYST – HUMAN RESOURCES
Trafigura Global Services & Puma Energy Processing Services LLP
Mumbai
02.2021 - 12.2023
- Managing payroll for India and international countries - Turkey, Ghana, Greece, Israel etc.
- Liaising with global HR business partners for payroll inputs
- Manage Monthly Payroll activities (payroll inputs, perform quality check of salary register, bank file upload, providing information to Payroll Accounting team and stakeholders)
- Leading HR operations activity from onboarding through to offboarding (including managing the communication of employee benefits package, identifying opportunities for process improvement, exit interviews, and analysis of data)
- Ensuring compliance to statutory requirements and statutory payments
- Maintain records and handle auditing queries and requirements. Liaison with the internal/external auditors
- Review of Form 16 with the tax statement and release
- Close interaction with payroll/compliance vendors to ensure timely service delivery
- Benefits: Responsible for delivering regulatory benefits activities including benefits enrolment, handling all employee benefit queries, escalating issues to the vendor when required, coordinating with internal
- Compensation: Liaising with-HBRP for increment details, validation of data and updating Workday
- People operation activities for India - Background verification, Onboarding, Documentation, Induction, Employee life cycle activities, Talent Acquisition Operations support and Exit management
- Planned interview & selection procedures including calls and in-person interviews. Assessed candidate information, including resumes and contact details - Detailed out job descriptions to the candidates
TEAM LEADER/ SENIOR, Global Mobility Services & Operations
ERNST & YOUNG LLP
Bangalore, Mumbai
07.2012 - 02.2015
- Primary source of contact for Global Mobility process for managing International Assignments
- Liaising with vendors for Relocation services and any additional services as per the mobility requirement
- Responsible for smooth execution of mobility cases including short term, long term, permanent move etc.
- Interaction with the tax and immigration team for all legal and statutory compliance
- Coordination with global stakeholders for transition of processes and assisted in implementing process in India.
- Coordination with other service departments involved in mobility process including finance, payroll, data management, HRBPs, recruiters
- Partnering with HR coordinators to ensure work authorizations are meeting compliance requirements
- Act as point of contact to local office administrators to develop high level of customer service and a support model for transferees to their location
- Experience in working with Third-party vendors regarding the Relocation services
- Experience in handling consultation calls with international assignees and global contacts on international assignment related queries.
- Involved in finalizing client financials, billing and budgets
- Key member in implementation of new technology or software in the service line.
Education
MBA - Finance & Banking
Symbiosis (SCDL)
01.2022
Bachelor of Commerce - undefined
University of Calicut
01.2009
Skills
ServiceNow proficiency
Payroll administration
Employee lifecycle management
Audit Management
Human resources operations
Workday proficiency
Team Management
HR policies and procedures
Performance management
Benefits administration
Workforce planning
Payroll
HR analytics & reporting
DECLARATION
I hereby declare that the particulars of information and facts stated above are true, correct, and complete to the best of my knowledge. References will be provided on request.
Timeline
HR Manager - Employee Services & Operations Lead
Mondelez International
05.2025 - Current
Senior People Services Specialist (HR Manager)
Haleon PLC (GSK Consumer Healthcare)
12.2023 - 04.2025
SENIOR ANALYST – HUMAN RESOURCES
Trafigura Global Services & Puma Energy Processing Services LLP
02.2021 - 12.2023
TEAM LEADER/ SENIOR, Global Mobility Services & Operations
ERNST & YOUNG LLP
07.2012 - 02.2015
Bachelor of Commerce - undefined
University of Calicut
MBA - Finance & Banking
Symbiosis (SCDL)