Aiveen Anthony
Nagpur
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Altius Customer Services Pvt Ltd
Nagpur
04.2025 - Current
- Acted as a customer service associate in voice process for Abbott Nutrition, providing support for brands like Pediasure, Ensure, and Prosure.
- Delivered tailored customer service by addressing individual needs and preferences.
- Communicated with customers through call.
- Maintained customer records in LMS to ensure accurate and accessible information.
- Conducted follow-up calls to ensure customer satisfaction.
- Utilized English, Tamil, and Hindi to communicate with customers.
- Conducted pre-sales activities to prepare products for launch.
Business Development Manager
Hello Grahak and BTP farm House
Nagpur
2023 - 2025
- Developed strategic partnerships with local businesses to expand market reach.
- Identified new business opportunities through partnerships with shops, restaurants, and cafes for mobile application.
- Established partnerships with corporates and event venues for farmhouse and hotel room bookings.
- Generated leads through cold calling potential customers or networking events.
- Conducted market research to identify new business opportunities and trends.
- Built and managed a sales pipeline to track potential leads and opportunities.
- Managed client relationships to improve satisfaction and foster loyalty.
- Conducted regular follow-ups with clients to ensure satisfaction and address concerns.
Assistant Manager Business Development
Confidence Petroleum India Ltd.
Nagpur
05.2021 - 12.2023
- Developed strategic growth plans, forecasting sales targets and identifying growth projections.
- Identified market opportunities through networking, expos, and advertising channels.
- Managed team operations in Tamil Nadu and Kerala regions.
- Monitored monthly targets for team to ensure alignment with business goals.
- Communicated effectively in Tamil, Hindi, and English.
- Assisted in developing strategic partnerships with key industry stakeholders.
Customer Service Associate
Citius BPO India Pvt.Ltd.
Nagpur
07.2018 - 05.2021
- Delivered customer service by addressing individual customer needs and ensuring satisfaction.
- Resolved customer inquiries and issues promptly, enhancing overall customer experience.
- Facilitated product sales by actively engaging customers and guiding them through their purchases.
- Monitoring customer satisfaction levels.
- Diagnosing issues and developing solutions.
- Escalating unresolved issues to relevant internal teams.
- Conducted new verification processes and KYC procedures to ensure compliance.
- Utilized Tamil and Hindi to communicate effectively with customers.
Education
BSc -
Symbiosis
Pune01-2018
HSC -
Gurunanak College Of Science
Ballarpur01-2009
SSC -
Janta Vidhalya City Branch
Ballarpur01-2007
ITI -
Montfort ItI
Goa01-2012
Apprenticeship -
Mumbai
Mumbai01-2014
Vocal Singing 5th Year -
Allahabad
Allahabad01-2024
Skills
- Customer service
- Customer support
- Client relationship management
- Effective communication
- Inbound and outbound calling
- Complaint escalation
- Problem resolution
- Customer relations
- Sales lead development
- Lead generation
- Market research
- Time management abilities
- Telephone etiquette
- Teamwork
- Professionalism
Languages
- Tamil
- Hindi
- Marathi
- English, Yes, Yes, Yes
- Tamil, No, No, Yes
- Hindi, Yes, Yes, Yes
- Marathi, Yes, Yes, Yes
Disclaimer
I do hereby declare that the above information furnished by me is true to the best of my knowledge. I will make it my earnest endeavor to discharge competently and carefully the duties you may be pleased to entrust with me.
Other Skills
- Hardware & networking, Mumbai, 2017
- Vocal singing 4th year, Allahabad, 2024
Personal Information
- Father's Name: (Late) Arikswami George Anthony
- Date of Birth: 06/05/89
- Gender: Male
- Marital Status: Married
Languages
English
Intermediate (B1)
B1
Hindi
Upper Intermediate (B2)
B2
Marathi
Intermediate (B1)
B1
Tamil
Intermediate (B1)
B1
Certification
- ITI Fitter
- ITI Apprenticeship
Timeline
Customer Service Associate
Altius Customer Services Pvt Ltd
04.2025 - Current
Assistant Manager Business Development
Confidence Petroleum India Ltd.
05.2021 - 12.2023
Customer Service Associate
Citius BPO India Pvt.Ltd.
07.2018 - 05.2021
Business Development Manager
Hello Grahak and BTP farm House
2023 - 2025
BSc -
Symbiosis
HSC -
Gurunanak College Of Science
SSC -
Janta Vidhalya City Branch
ITI -
Montfort ItI
Apprenticeship -
Mumbai
Vocal Singing 5th Year -
Allahabad