Aiyanna Lindsey
New Pekin
Summary
Results-driven telemarketer with strong skills in customer engagement and effective communication. Proven ability to handle objections and resolve conflicts, ensuring a positive customer experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Telemarketer
CRF
New Albany
02.2023 - 04.2024
- Conducted outbound calls to engage potential customers and promote services.
- Provided product information and answered questions to clarify customer needs.
- Followed scripts to ensure consistent messaging during telemarketing campaigns.
- Handled customer objections professionally to maintain rapport and encourage engagement.
- Provided product information, answered questions, and offered solutions to customer inquiries.
- Handled inbound telephone calls from interested customers.
- Maintained and recorded customer information in database.
- Initiated outbound calls to prospective clients using scripts.
- Maintained up-to-date knowledge of company products and services.
- Greeted customers in a friendly, professional manner on the phone.
- Consistently met daily, weekly, monthly call quotas set forth by management team.
- Resolved customer complaints promptly and professionally while documenting details in CRM system.
Key Holder
Hot Topic
Clarksville
11.2021 - 12.2022
- Opened and closed the store, ensuring security and proper procedures.
- Assisted customers with product selections and inquiries to enhance their shopping experience.
- Conducted inventory checks to maintain accurate stock levels and prevent shortages.
- Organized merchandise displays to align with brand standards and attract customer attention.
- Processed transactions efficiently using point-of-sale systems for customer satisfaction.
- Monitored store cleanliness and organization to create a welcoming environment for shoppers.
- Collaborated with team members to achieve sales goals through effective communication and teamwork.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Replenished merchandise displays throughout the store as needed.
Education
High School Diploma -
Floyd Central
Floyd Knobs, IN06-2017
Skills
- Customer engagement
- Objection handling
- Script adherence
- CRM management
- Product knowledge
- Sales strategies
- Team collaboration
- Effective communication
- Conflict resolution
- Active listening
- Time management
- Data entry
- Script reading
- Scripted calls
- Attention to detail
- Product and service sales
- Call center operations
- Customer service
- Product sales
- Persuasive speaking
Affiliations
I volunteer in girl scouts
I've volunteered for mission work with my church
I've volunteered with the mustard seed, which is a thrift store that sells products to help raise money for domestic abuse victims
Certification
- CPR
- First Aid
- AED
- oxygen
Timeline
Telemarketer
CRF
02.2023 - 04.2024
Key Holder
Hot Topic
11.2021 - 12.2022
High School Diploma -
Floyd Central