Aiyasa sultana
Customer Service Representative
GUWAHATI
Summary
A successful customer service Representative with 1 year of experience looking for a new and challenging role which helps both in terms of career growth and meeting organisational expectation. Dedicated with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Customer Service Representative
Samrat Financial Banking
Guwahati
12.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Demonstrated consistent hardwork and dedication to achieve targeted results and was able to achieve 70% of weekly target
- Persuading customers to try a personalised savings scheme, explaining its pros and cons, excel at listening to customers need thereby increasing organisational sales
- Identified issues related to lack of proper planning for further grwoth and escalated the same to supervisor
- Provided primary customer support to internal and external customers.
Education
Bachelor of Commerce - Finance And Accounting
Gauhati University
06.2013 - 08.2016
Masters Of Commerce - Finance and Accounting
Gauhati University
08.2016 - 08.2018
Advanced MS Excel - working knowledge of Macros, Pivot Tables, Vlookup etc Basics of AI and ML - undefined
Education
working knowledge of Sql - undefined
Skills
undefined
Certification
Financial Modelling and Valuation
hobbies
Learning new skills
Swimming
Reading Books
Timeline
Customer Service Representative
Samrat Financial Banking
12.2021 - Current
Masters Of Commerce - Finance and Accounting
Gauhati University
08.2016 - 08.2018
Bachelor of Commerce - Finance And Accounting
Gauhati University
06.2013 - 08.2016
Advanced MS Excel - working knowledge of Macros, Pivot Tables, Vlookup etc Basics of AI and ML - undefined
Education
working knowledge of Sql - undefined
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