Summary
Overview
Work History
Education
Skills
Certification
hobbies
Timeline
CustomerServiceRepresentative
Aiyasa sultana

Aiyasa sultana

Customer Service Representative
GUWAHATI

Summary

A successful customer service Representative with 1 year of experience looking for a new and challenging role which helps both in terms of career growth and meeting organisational expectation. Dedicated with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

1
1
year of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Customer Service Representative

Samrat Financial Banking
Guwahati
12.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Demonstrated consistent hardwork and dedication to achieve targeted results and was able to achieve 70% of weekly target
  • Persuading customers to try a personalised savings scheme, explaining its pros and cons, excel at listening to customers need thereby increasing organisational sales
  • Identified issues related to lack of proper planning for further grwoth and escalated the same to supervisor
  • Provided primary customer support to internal and external customers.

Education

Bachelor of Commerce - Finance And Accounting

Gauhati University
06.2013 - 08.2016

Masters Of Commerce - Finance and Accounting

Gauhati University
08.2016 - 08.2018

Advanced MS Excel - working knowledge of Macros, Pivot Tables, Vlookup etc Basics of AI and ML - undefined

Education

working knowledge of Sql - undefined

Skills

undefined

Certification

Financial Modelling and Valuation

hobbies

Learning new skills

Swimming

Reading Books

Timeline

Customer Service Representative

Samrat Financial Banking
12.2021 - Current

Masters Of Commerce - Finance and Accounting

Gauhati University
08.2016 - 08.2018

Bachelor of Commerce - Finance And Accounting

Gauhati University
06.2013 - 08.2016

Advanced MS Excel - working knowledge of Macros, Pivot Tables, Vlookup etc Basics of AI and ML - undefined

Education

working knowledge of Sql - undefined

Aiyasa sultanaCustomer Service Representative