Aja Horne
Lafayette
Summary
I have lots of experience in dealing with materials but also customer service. I have years experience with customer service and pleasing customers. I am very good at problem solving and a very fast learner! I rarely miss work, I am very reliable and willing to always work and learn what I can to improve all my skills!!
Overview
8
8
years of professional experience
Work History
Material Handler
Kirby Risk Service Center
Lafayette
10.2024 - 03.2025
- Managed work area cleanliness by following company guidelines for organization.
- Transported hazardous materials safely according to established protocols.
- Assisted with physical inventories as needed by counting parts accurately and quickly.
- Organizing wires
- Sending out completed orders when finished
- Sending incorrect items or orders to the correct department
Production Worker
Subaru of Indiana Automotive Inc.
Lafayette
06.2023 - 10.2024
- Follow safety requirements to safely drive a tugger truck
- Deliver products and materials to the assembly line
- Pick up old parts from assembly line
- Follow a timely schedule
Amazon Delivery Driver
Black dot express
Lafayette
10.2021 - 07.2023
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Received daily delivery instructions and route assignments from dispatch.
- Assisted warehouse personnel in packing orders when necessary.
- Follow different route every day to each customer home/business
- Properly deliver package based on customer specific requests
- Deliver 200+ stops a day
Customer Service Representative
Home Depot
Indianapolis
01.2020 - 06.2021
- Answered customer inquiries via phone, email, and chat.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided exceptional customer service to ensure customer satisfaction.
- Finding and sending out completed orders to customers
- Helping customers find anything they need
- Answered any questions or concerns about online orders
Team Trainer
McDonald's
Noblesville
10.2016 - 06.2020
- Provided guidance to team members on best practices in customer service.
- Recommended strategies for improving overall efficiency of the team's workflow processes.
- Maintained up-to-date knowledge of relevant technologies used by the organization.
- Teach new hires the correct way to do procedures
- Communicating with customers and solving any of their problems
- Being a role model for the company
- Educate the trainee on every position in the restaurant
- Trained employees on additional job positions to maintain coverage of roles.
Education
Cosmetology License - Cosmetology
Summit Salon Academy
Anderson, IN10-2020
Skills
- Inventory management
- Hazardous materials handling
- Equipment operation
- Order fulfillment
- Answering phone calls with customers
- Multitasking
- Communication
- Being a team leader
- Problem solving
- Listening
- Online orders
- Computer use
Timeline
Material Handler
Kirby Risk Service Center
10.2024 - 03.2025
Production Worker
Subaru of Indiana Automotive Inc.
06.2023 - 10.2024
Amazon Delivery Driver
Black dot express
10.2021 - 07.2023
Customer Service Representative
Home Depot
01.2020 - 06.2021
Team Trainer
McDonald's
10.2016 - 06.2020
Cosmetology License - Cosmetology
Summit Salon Academy