Summary
Overview
Work History
Education
Skills
Timeline
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Ajai A

Ajai A

Hyderabad

Summary

Experienced HR professional with a strong background in HR shared services. Proven track record of working effectively across multiple geographies. Expertise in Microsoft Excel, MS Word, and PowerPoint. Proficient in managing complex administrative tasks and providing strategic support to drive organizational objectives. Committed to delivering high-quality HR services and fostering a positive work environment. Eager to contribute to the success of a dynamic organization by leveraging my skills and experience. Open to learning, growing, and adapting to new challenges. Gratefully seeking opportunities to fulfill my potential and make a meaningful impact.

Overview

6
6
years of professional experience

Work History

Analyst - Learning & Development - Talent Services

Deloitte
Hyderabad
12.2022 - Current
  • Managed Swiss Learning Support and extended comprehensive assistance for Virtual Facilitator Support services, elevating the overall learning support experience.
  • Liaised with other Practice Support Services teams, fostering strong collaboration and managing stakeholder relationships effectively.
  • Handled and extended support for Virtual Facilitator Support services, including proficiently creating Zoom meetings using various licenses provided by Deloitte USI.
  • Successfully managed manager development programs and other key critical compliance training alongside external vendors and onshore stakeholders, ensuring high-quality training delivery.
  • Reported on and managed Facilitator and Finance database, publishing various learning reports and dashboard.

Customer Support

Tech Mahindra
02.2022 - 11.2022
  • Contributed to the Smith news project, the UK's leading newspaper and magazine wholesale
  • Demonstrated exceptional customer service skills
  • Acquired valuable experience in using Sap
  • Mastered the art of time management

PB-SERVICE

HDFC BANK LTD
01.2019 - 07.2020
  • Spearheaded operations team of Retail Branch Banking
  • Provided exceptional customer service, resulted in customer acquisition and retention
  • Executed various roles including Teller and PB-WD
  • Acquired valuable skills in negotiation, teamwork, time management, and taking accountability and responsibility

Internship

HDFC Bank
  • Researched the market scope of HDFC in the Udaipur region to gather insights on customer problems and priorities
  • Analyzed customer issues and priorities through questionnaires to identify key areas for improvement for HDFC

Education

MBA/PGDM - Finance

Xavier Institute of Social Service
Ranchi
01.2019

B.Com - Commerce

Mohanlal Sukhadia University
Udaipur
01.2016

12th - English

CBSE
01.2013

10th - English

CBSE
01.2011

Skills

  • Learning And Development
  • Lean Six Sigma
  • Tableau
  • Power BI
  • HR Operations
  • LMS
  • Excel
  • MS Office
  • Dashboards

Timeline

Analyst - Learning & Development - Talent Services

Deloitte
12.2022 - Current

Customer Support

Tech Mahindra
02.2022 - 11.2022

PB-SERVICE

HDFC BANK LTD
01.2019 - 07.2020

Internship

HDFC Bank

MBA/PGDM - Finance

Xavier Institute of Social Service

B.Com - Commerce

Mohanlal Sukhadia University

12th - English

CBSE

10th - English

CBSE
Ajai A