AJAI SURENDRAN

• MERN Stack
• GSAP and Framer-Motion skills.
• ThreeJS for 3D integration and creativity.
• Integrated third-party APIs to enhance functionality and improve overall user experience on web platforms.
• Used NodeJS, ORM and SQL/No-SQL to develop and manage databases.
• Enhanced user experience by developing and implementing a responsive front-end interface for web applications.
• Reduced page load times by optimizing front-end assets such as JavaScript files, stylesheets, and images.
• Reviewed code, debugged problems, and corrected issues.

• I was handling Axis Bank Customers pan India
• Trained and supported new team members, maintaining culture of collaboration.
• Increased client satisfaction through thorough analysis of project requirements and delivering high-quality results.
• Increased customer service success rates by quickly resolving issues.
• Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
• Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
• Implemented process improvements that led to significant time savings and increased accuracy in deliverables.

• Designed and developed responsive web applications using MERN
stack, enhancing user experience and performance.
• Developed a secure, interactive web application with a modern
front-end framework and an intuitive user interface
• Implemented an AI-driven system that autonomously performs
complex tasks with minimal human intervention
• Developed a voice-activated virtual assistant that was able to
answer customer queries with high accuracy.

• I was handling North America Customers for Amazon NA
• Established a loyal clientele base through personalized attention given towards their needs as well as prompt responses to their queries regarding our products offered via virtual channels.
• Managed customer service inquiries and complaints for customer satisfaction.
• Tested website features and functionality for optimal performance.

• PLC Programming and Assembly of pick and place Gantry Robot
• Learned all required tasks quickly to maximize performance.
• Contributed to team success by completing jobs quickly and accurately.
• Developed strong cooperative relationships with coworkers and managers.
• Worked different stations to provide optimal coverage and meet production goals.
• Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
• Trained new team members by relaying information on company procedures and safety requirements.