Ajay
Bengaluru
Summary
Dynamic and results-driven Duty Manager with a proven track record of excellence in overseeing cinema operations, inventory management, food and beverage quality control, and cinema administration at PVR Cinemas. Adept at managing diverse teams, ensuring seamless daily operations, and delivering exceptional customer experiences. Skilled in optimizing resource utilization, implementing cost-effective strategies, and maintaining high standards of service excellence. Demonstrated ability to thrive in fast-paced environments while upholding company policies and regulatory compliance. Committed to fostering a positive work culture, driving operational efficiency, and achieving organizational objectives.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cinema Operations Duty Manager
PVR Cinemas
09.2023 - Current
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Ensuring Professional conduct is maintained among employees/ Staffs while serving Customers.
- Supervising Inventory Management, and Ensuring Best Quality of Food and Beverage.
- Maintaining Service standards as per organizational policies.
Deputy Manager
Reliance Retail
10.2021 - 09.2023
- Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
- Created and maintained strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
- Evaluated employee performance regularly using well-defined criteria, recognizing top performers and addressing underperformance proactively.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Created reports and analyzed and interpreted various market aspects like market mix, sales mix product mix etc.
Department Manager
Reliance Retail
02.2021 - 10.2021
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Communicated with managers of other departments to maintain transparency.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Manage end to end store operations. Ensures high degree of hygiene, staff grooming, customer satisfaction and visual merchandising standards.
- Coordinated smooth department receiving and managing inventory storage
- Documenting department activities through logs and reports
- Stocked, rotated and marked product to maintain displays and promote sales.
Department Manager in Training
Reliance Digital
11.2020 - 11.2020
- Received training on over all store operations and management
- Dealing with customer satisfactions and complaints
- Clearing review on timely basis
- Completed certification for Department Manager
Education
Bachelors Hotel Management - Hotel Management
Sarosh Institute of Hotel Administration
Mangalore, India09.2020
Skills
- Customer Service
- Time Management
- Team Supervision
- Relationship Building
- Cash Management
- Staff Training and Development
- Shift Scheduling
- Work Planning and Organization
- Operational Oversight
- Inventory Management
TECHNICAL SKILLS
- Microsoft Office
- Microsoft Excel
- SAP
- VISTA
- Showbizz
Certification
- Food safety training and certification from FSSAI, PVR INOX Cinemas
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Kannada
Bilingual or Proficient (C2)
Malayalam
Advanced (C1)
Tulu
Bilingual or Proficient (C2)
Timeline
Cinema Operations Duty Manager
PVR Cinemas
09.2023 - Current
Deputy Manager
Reliance Retail
10.2021 - 09.2023
Department Manager
Reliance Retail
02.2021 - 10.2021
Department Manager in Training
Reliance Digital
11.2020 - 11.2020
Bachelors Hotel Management - Hotel Management
Sarosh Institute of Hotel Administration
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