Ajay Alexander
Palakkad
Summary
Boasting an exceptional four-year tenure in food and beverage management, I have honed a comprehensive skill set in the realm of mixology and alcohol management. A relentless drive propels me to seek out an extraordinary opportunity where I can excel as a proactive team leader or accomplished bartender. By leveraging my extensive expertise and profound proficiency, I am poised to deliver unparalleled outcomes. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Waiter
IN ROOM DINING FIVE JUMERIAH VILLAGE CIRCLE
Dubai
11.2019 - 01.2024
- Promptly and courteously delivered food and beverage items, consistently providing exceptional guest service
- Demonstrated strict adherence to company guidelines, consistently delivering five-star service
- Accurately and efficiently processed customer payments
- Maintained and organized pantry, ensuring proper inventory levels and timely replenishment
- Effectively managed order processing and setup, guaranteeing timely delivery
- Conducted regular checks of alcohol inventory and placed necessary orders
- Prepared cocktails according to specific orders, showcasing expertise in bar work
- Oversaw general store operations, ensuring adequate inventory levels and placing orders as needed
- Successfully upsold promotions and achieved team budget goals for alcohol sales.
Internship
MEYDAN HOTELSRESORTS
10.2018 - 10.2019
- Successfully completed an internship at Meydan Hotels & Resorts, specifically within the Food & Beverage department sections of Fine Dining and IRD (In-Room Dining)
- Demonstrated exceptional skills in providing outstanding service and maintaining high standards in the hospitality industry
- Actively contributed to the success of the team by actively participating in various tasks, such as food preparation, serving, and ensuring customer satisfaction
- Effectively collaborated with colleagues and supervisors to ensure smooth operations and seamless guest experiences
- Displayed strong attention to detail and professionalism in handling customer inquiries, resolving issues, and managing guest requests
- Exhibited a proactive attitude and adaptability while working in a fast-paced and dynamic environment
- Assisted in creating and implementing innovative ideas to enhance the overall dining experience for guests
- Gained valuable knowledge and practical experience in the fine dining and in-room dining sectors, contributing to personal and professional growth.
Education
HOTEL MANAGEMENT | B.SC CATERING SCIENCE & HOTEL MANAGEMENT -
Yuvakshetra Institue of Management Studies
Kerala, India03.2018
Commerce | +2 -
Sadanam Kumaran Higher School
Palakkad, India03.2015
Skills
- Strong multitasking
- Cleanliness
- Order Taking
- Professional Appearance
- Order Accuracy
- Guest Relations
- Service prioritization
Certification
Degree Completion Certificate from Bharathiar University (e.no.139801, 06/2018)
Accomplishments
- Actively contributed to the successful organization and execution of the Dubai World Cup 2018 at Meydan Hotels
- Demonstrated excellence in event planning and coordination while participating in the Dubai World Cup 2019 at Meydan Hotels
Personal Information
- Date of Birth: 09/03/1997
- Nationality: Indian
References
Sandeep Singh, FIVE JUMERIAH VILLAGE CIRCLE, Dubai, United Arab Emirates, +971565767193, +971581009775
Languages
English
Advanced (C1)
Timeline
Waiter
IN ROOM DINING FIVE JUMERIAH VILLAGE CIRCLE
11.2019 - 01.2024
Internship
MEYDAN HOTELSRESORTS
10.2018 - 10.2019
HOTEL MANAGEMENT | B.SC CATERING SCIENCE & HOTEL MANAGEMENT -
Yuvakshetra Institue of Management Studies
Commerce | +2 -
Sadanam Kumaran Higher School