Volunteer Work
Ajay Shukla
Expert Management Sr. Associate
New Delhi,India
Summary
Analytical problem-solver with talents for mentoring, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Dedicated to apply skills and knowledge gained through education and experience to develop and execute strategies for business growth. Exceptional communication skills and strong ability to lead through demanding situations.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
4
4
Certificates
4
4
Languages
Work History
Expert Management Sr. Associate
Chegg India Pvt. Ltd
New Delhi, India
03.2019 - Current
- Create automated/ manual marketing and informative campaigns on emails, SMS, WhatsApp
- Ensure electiveness of marketing, communications programs and strategies
- Collect and analyze data on Chegg's expert/freelance community demographics, preferences, needs, and habits to identify potential factors affecting KPIs
- Analysis data and preparing reports of findings into new ideas and campaigns
- Forecast and track KPI trends, analyzing collected data
- Cross department collaboration with Creatives, Support, Data Analytics ,Operations , & Engineering
- Mentor and evaluate performance of Project Trainees/Inters and oversee their daily activities
- Initiate market research and analyze findings for optimization
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used coordination and planning skills to achieve results according to schedule.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Participated in team-building activities to enhance working relationships.
- Resolved problems, improved operations and provided exceptional service.
Business Development Executive
Sparx IT Solutions Pvt Ltd
Noida, India
02.2017 - 03.2019
- Interacting with client directly to understand their software requirement and suggesting them suitable solution
- Working with technical team to elicit client’s requirement & feedback
- Preparing Proposal document for client’s requirement
- Negotiation and Project Finalization
- Bootstrapping with Senior Management to identify opportunities for better collaboration and improvements on website and process
- Identifying new sales lead
- Pitching services to prospects
- Maintaining positive business relationship with existing clients
- Resolve client’s inquiries and complaints by working with Project Management Team
- Contributing ideas and thoughts to build projects in best way possible
- Evaluated current service needs and product satisfaction levels with established customers to improve offerings.
- Strategized and implemented successful approaches to revitalize underperforming product lines and create profit-generating enterprises.
Education
Bachelors of Technology - Electronics and Communications
Amity University
Noida 07.2013 - 11.2017
Intermediate (CBSE Board) - Science
Mayoor School
Noida 03.2012 - 03.2013
High School (CBSE Board) - Science
Khaitan
Noida 03.2010 - 03.2011
Skills
Data Analytics
Adobe Analytics
Digital Marketing
Automated Campaigns
Community Management & Marketing
Google Analytics
Sales & Negotiation
SMS Marketing
Email Marketing
Project management
Development lifecycle management
Risk management processes and analysis
Strategic planning
Operations management
Accomplishments
- Received Rock Star Performer Award - H1 2020 (1st annual half) for setting-up dip email automation communications for newly joined users creating 90 day plan along with creating other automations & optimizing team operations, which increased various KPIs by 5% and more.
- Received Spot Award for July 2021 for Initiating and building a new process to utilize new joining users' waiting period which helped increasing activation and engagement KPI numbers by 5% & 2% respectively.
- Received Spot Award for December 2021 as joined a new team and executed strategies to optimize missing gaps which resulted in improving Service Level KPI by 5%.
- Supervised at least 1 project trainee/inter every 6 months.
Certification
Foundations of Project Management by Google - Coursera
Additional Information
- Summer Training at National Thermal Power Corporation Limited (NTPC) 2016
- Intern at MangoCloset.com worked on Business Development and Marketing
- Student Member for UMEED -NGO (did field work and taught kids)
- Student Volunteer for PRATHAM NGO (worked on operations)
- Worked with few start-ups and helped them with strategies and executions
Interests
Sports
Traveling
Gaming
Playing/Listening Music
Photography
Timeline
Foundations of Project Management by Google - Coursera
01-2022
The Complete SQL Bootcamp 2022 by Udemy
01-2022
Google Analytics for Beginners by Google
06-2020
Expert Management Sr. Associate
Chegg India Pvt. Ltd
03.2019 - Current
Digital Marketing Program by NIESBUD
02-2019
Business Development Executive
Sparx IT Solutions Pvt Ltd
02.2017 - 03.2019
Bachelors of Technology - Electronics and Communications
Amity University
07.2013 - 11.2017
Intermediate (CBSE Board) - Science
Mayoor School
03.2012 - 03.2013
High School (CBSE Board) - Science
Khaitan
03.2010 - 03.2011
Strengths
Personal
- Highly adaptable to any environment
- Effective coordinator, excellent verbal and written communication skills
- Good Listener and Leadership qualities
- Versatile sales techniques: win-win attitude, accountability
- Determined team player – A “work hard, play hard” approach
- Strong networking, presentation, multi-tasking and analytical abilities
- Able to work effectively as an independent or part of a team
- Dedicated to meeting all company goals and deadlines
- High-level competency with technology to meet operational needs
Technologies/Platforms worked with
- Jira
- SQL
- PHP frameworks (Cake, Laravel, CodeIgniter)
- Magento, WooCommerce, OpenCart, Shopify, Presta-shop
- Node.js, Angular.js, React.js, HTML5, CSS3
- WordPress, Drupal, Joomla
- XCode, Swift, MySQL
Strengths
Personal
- Highly adaptable to any environment
- Effective coordinator, excellent verbal and written communication skills
- Good Listener and Leadership qualities
- Versatile sales techniques: win-win attitude, accountability
- Determined team player – A “work hard, play hard” approach
- Strong networking, presentation, multi-tasking and analytical abilities
- Able to work effectively as an independent or part of a team
- Dedicated to meeting all company goals and deadlines
- High-level competency with technology to meet operational needs
Technologies/Platforms worked with
- Jira
- SQL
- PHP frameworks (Cake, Laravel, CodeIgniter)
- Magento, WooCommerce, OpenCart, Shopify, Presta-shop
- Node.js, Angular.js, React.js, HTML5, CSS3
- WordPress, Drupal, Joomla
- XCode, Swift, MySQL