Summary
Overview
Work History
Education
Skills
Internships
Technical Skills
Hobbies
Languages
Interests
Work Availability
Quote
Software
Websites
Timeline
SalesManager
Ajay Babu

Ajay Babu

Customer Success Manager
Bengaluru

Summary

Experienced Corporate Account and Customer Success Manager with over 6 years of expertise in building strong client relationships, driving revenue growth, and delivering tailored solutions. Adept at ensuring customer satisfaction, optimizing onboarding processes, and fostering long-term partnerships across B2B and B2C markets. Proven ability to align client success strategies with organizational goals, consistently exceeding targets and retention benchmarks.

Overview

9
9
years of professional experience

Work History

Key Accounts Manager

GoAudits - GA Labs Pvt Ltd
01.2023 - Current
  • Acted as the primary customer advocate, ensuring seamless onboarding, training, and ongoing support for B2B clients.
  • Drove a 90% customer retention rate, exceeding industry benchmarks.
  • Increased revenue by 130% through upselling and cross-selling, tailored to client goals.
  • Provided data-backed recommendations to enhance customer satisfaction and reduce churn.
  • Reduced onboarding time by 30% by optimizing workflows and automating key processes, leading to faster client activation.
  • Analyzed customer feedback to identify product improvements, collaborating with product teams to implement updates that increased customer satisfaction by 20%.
  • Conducted regular business reviews with clients to identify growth opportunities, align on goals, and ensure continued satisfaction.
  • Implemented a customer health scoring system to proactively address potential churn risks, improving client retention strategies.
  • Partnered with internal teams (sales, support, and product) to create tailored solutions, aligning offerings with client success objectives.

Key Account Manager (Fundraising Campaign)

Milaap Social Ventures Pvt Ltd
06.2019 - 01.2023
  • Lead a group of 12 teammates, oversee their daily tasks.
  • Monitored calls (inbound and outbound) to report data and trends.
  • Addressed concerns and escalations from customers.
  • Streamlined the TAT procedure to guarantee that clients have a simple time withdrawing funds.
  • Strengthened relationships with fundraisers and donors to ensure sustained engagement and success.
  • Designed and executed strategies that surpassed fundraising targets.
  • Analyzed donor feedback and trends to improve campaign outcomes and user experience.

Marketing Associate

Cytecare Hospitals Pvt Ltd
04.2017 - 10.2018
  • Spearheaded customer engagement initiatives, increasing patient loyalty and driving recurring visits through tailored marketing campaigns.
  • Designed and executed ATL and BTL marketing strategies, resulting in a 40% increase in brand visibility within the target audience.
  • Organized and managed two national conferences (CANCON 2017 and CANCON 2018) and an international workshop (ACORD 2017) to enhance the hospital’s reputation as a leader in oncology.
  • Negotiated and onboarded vendors for marketing materials, ensuring the timely delivery of projects within budget.
  • Conducted in-depth competitor analysis and market research to refine campaigns, resulting in an improved customer acquisition strategy.
  • Provided detailed performance reports and insights to senior management, identifying areas for growth and optimization.

Insurance Coordinator

Remedinet Technologies
10.2016 - 04.2017
  • Managed the cashless TPA claims process and hospital claims facilities.
  • Assisted with pre-authorization paperwork, inquiries, discharge summaries, medical reports, and hospital bill approvals for clientele.
  • Assisted internal teams in receiving insurance case approvals at both the initial and final stages.
  • Prepared insurance claims for submission to clearinghouses or insurance companies.

Management Trainee

Gosval Org
03.2016 - 07.2016
  • Enhanced sales and consumer engagement at a chosen store through improved merchandising and promotional tactics.
  • I exceeded sales targets set by the company by 75%.
  • I oversaw cash management, inventory control, and store opening and closing protocols.

Education

MBA - Healthcare Management

School of Management, Manipal University
Manipal, India
04.2001 -

Bachelor of Science - Biotechnology & Bioinformatics

SRM University
Chennai, India
04.2001 -

Skills

Customer Success Strategy

Internships

Whackedout Media, Hyderabad (04/2019–05/2019): Social Media Intern

In my role as a social media intern, I tracked engagement to find high-performing campaign ideas and examined trends in social media posts and followers to optimize views.

Technical Skills

SEO Tools: SEOptimer, Google Search Console, SEMRush, and KWFinder

Business Communication Tools: Zendesk, Flock,  Hubspot, and Airtable

Business Tools: LinkedIn Sales Navigator, Mailchimp, and ChargeBee

Hobbies

  • Table Tennis
  • Volleyball
  • Cooking
  • Traveling
  • Photography

Languages

English
Tamil
Telugu
Hindi
Kannada

Interests

Photography

Cooking

Farming

Gardening

Travelling

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

You often meet your fate on the road you take to avoid it.
French proverb

Software

HubSpot

ChargeBee

LinkedIn

SEMRush

KWFinder

MS Excel

Flock

AirTable

Jira

Timeline

Key Accounts Manager

GoAudits - GA Labs Pvt Ltd
01.2023 - Current

Key Account Manager (Fundraising Campaign)

Milaap Social Ventures Pvt Ltd
06.2019 - 01.2023

Marketing Associate

Cytecare Hospitals Pvt Ltd
04.2017 - 10.2018

Insurance Coordinator

Remedinet Technologies
10.2016 - 04.2017

Management Trainee

Gosval Org
03.2016 - 07.2016

MBA - Healthcare Management

School of Management, Manipal University
04.2001 -

Bachelor of Science - Biotechnology & Bioinformatics

SRM University
04.2001 -

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Ajay BabuCustomer Success Manager