Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Ajay Choudhari

Pune

Summary

Seasoned IT Infrastructure and System Support Engineer with over 13 years of experience in enterprise IT support, specializing in AV collaboration platforms and endpoint security. Managed large-scale AV systems and global service desks, which enhanced operational efficiency and improved vulnerability remediation processes. Proven leadership in coordinating cross-functional teams to deliver seamless IT services across BPO, technology, and manufacturing sectors. Offers a strong foundation in infrastructure operations and a commitment to optimizing IT environments.

Overview

19
19
years of professional experience
3
3
years of post-secondary education
2
2
Certifications

Work History

Lead System Engineer IT

Persistent Systems Ltd.
01.2024 - Current
  • Skilled in setting up, configuring, and maintaining AV systems in meeting rooms, town halls, and hybrid event spaces.
  • Proficient in troubleshooting AV hardware including projectors, microphones, video walls, and control systems.
  • Experienced in managing enterprise collaboration platforms such as Microsoft Teams, Zoom, and Cisco WebEx, ensuring policy compliance and seamless integration.
  • Delivered technical support, training, and user guidance to enhance collaboration experience.
  • Conducted regular AV system health checks, inventory tracking, and vendor coordination for installations and upgrades.
  • Actively supported AI-driven features like transcription, sentiment analysis, and automation within collaboration tools.
  • Provided timely project tracking and stakeholder reporting on AV infrastructure and enhancements.
  • Strong hands-on experience with AV technologies (Cisco, Crestron, Poly, Logitech) and basic network troubleshooting.

Splz Senior Infra Engineer - Level 3

Mphasis Ltd.
03.2018 - 01.2024
  • Skilled in setting up, configuring, and maintaining AV systems in meeting rooms, town halls, and hybrid event spaces.
  • Proficient in troubleshooting AV hardware including projectors, microphones, video walls, and control systems.
  • Experienced in managing enterprise collaboration platforms such as Microsoft Teams, Zoom, and Cisco WebEx, ensuring policy compliance and seamless integration.
  • Delivered technical support, training, and user guidance to enhance collaboration experience.
  • Conducted regular AV system health checks, inventory tracking, and vendor coordination for installations and upgrades.
  • Actively supported AI-driven features like transcription, sentiment analysis, and automation within collaboration tools.
  • Support implementation of AI-driven initiatives in collaboration platforms to enhance meeting intelligence, transcription, sentiment analysis, and automation features.
  • Track progress of AI projects and AV system enhancements, ensuring timely delivery and milestone achievement.
  • Provided timely project tracking and stakeholder reporting on AV infrastructure and enhancements.
  • Strong hands-on experience with AV technologies (Cisco, Crestron, Poly, Logitech) and basic network troubleshooting.

Senior System Engineer

Atos
10.2012 - 10.2017
  • Experienced in SCCM 2007/2012 administration, implementation, and operations, with hands-on expertise in Windows 7 migration and high-volume production environments.
  • Proficient in SCCM troubleshooting, patch management, and software distribution.
  • Provided L3 support for Windows systems and mobile device management solutions including AirWatch and Mobile Iron.
  • Skilled in monitoring tools like SCOM and HP OMi, resolving AD connector and enrollment issues.
  • Strong collaboration with IT teams, vendors, and stakeholders to drive issue resolution and process improvement.

IT Asset Analyst

Nityo InfoTech
09.2011 - 09.2012
  • Experienced in end-to-end IT Asset Management including installation, movement tracking, and physical inventory audits.
  • Maintained detailed records covering warranties, configurations, and vendor SLAs, and lease assets.
  • Generated regular MIS and analytical reports for stakeholders.
  • Coordinated with third-party vendors for maintenance, issue resolution, and ensured compliance with uptime commitments.
  • Proficient in workflow documentation and asset lifecycle tracking.

IT Asset Analyst

Team lease Service Pvt ltd
10.2010 - 04.2011
  • Efficiently managed end-to-end IT Asset lifecycle, including preparation of installation reports and maintaining detailed records such as warranties, contracts, and configurations.
  • Ensured timely updates to asset data and implemented workflow-based asset issuance.
  • Provided regular inventory tracking and MIS reports.
  • Handled a wide range of hardware including servers, desktops, laptops, printers, networking devices, UPS, projectors, scanners, fax machines, EPABX, and video conferencing equipment.

IT Asset Analyst

Kiazen IT service Ltd
12.2009 - 10.2010
  • Handled complete IT Asset Management including preparation of installation reports and maintaining records with warranty, contract, and configuration details.
  • Ensured timely updates for all asset changes and implemented a structured workflow for asset issuance.
  • Generated inventory tracking and MIS reports.
  • Managed a wide range of hardware such as servers, desktops, laptops, printers, networking devices, UPS, projectors, scanners, fax machines, EPABX systems, and video conferencing equipment.

Technical Member

Inknowtech PVT LTD
07.2008 - 03.2009
  • Managed IT helpdesk operations by resolving user issues via call and raising tickets on their behalf.
  • Ensured timely resolution within SLA or escalated as needed, maintaining proper ticket documentation.
  • Regularly updated daily, weekly, and monthly reports, including asset inventory and engineer activity logs.
  • Handled vendor coordination and escalation calls, ensuring follow-ups and SLA compliance.
  • Addressed first-level user escalations and ensured smooth communication with concerned teams.

Customer Care Executive

IBM Daksh
07.2007 - 07.2008
  • It was Inbound Department. Received call from customer resolve the query, completes on calls and follow up with request which is raised by customer.

Customer Care Executive

Andromeda Marketing Service PVT LTD
11.2006 - 05.2007
  • It was Inbound Department. Received call from customer resolve the query, completes on calls and follow up with request, which is raised by customer.

Education

Commerce -

University of Pune
01.2003 - 01.2006

Skills

  • AV & Collaboration
  • IT Infrastructure & Asset Management
  • Endpoint Security
  • Vulnerability Assessment & Patch Management
  • Windows Server Administration
  • Active Directory
  • Group Policy
  • Internal & External IT Audits
  • Risk Management
  • Team Leadership
  • Training
  • Stakeholder Communication
  • AV system setup and configuration

Certification

ITIL Foundation V3

Interests

Exploring distant lands
Getting lost in a good book
Feeling the music
Cricket & Chess

Timeline

Lead System Engineer IT

Persistent Systems Ltd.
01.2024 - Current

Splz Senior Infra Engineer - Level 3

Mphasis Ltd.
03.2018 - 01.2024

Senior System Engineer

Atos
10.2012 - 10.2017

IT Asset Analyst

Nityo InfoTech
09.2011 - 09.2012

IT Asset Analyst

Team lease Service Pvt ltd
10.2010 - 04.2011

IT Asset Analyst

Kiazen IT service Ltd
12.2009 - 10.2010

Technical Member

Inknowtech PVT LTD
07.2008 - 03.2009

Customer Care Executive

IBM Daksh
07.2007 - 07.2008

Customer Care Executive

Andromeda Marketing Service PVT LTD
11.2006 - 05.2007

Commerce -

University of Pune
01.2003 - 01.2006

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Ajay Choudhari