AJAY DHANURE

• Currently working in Regulatory compliance team.Having hands on experience in KYC,CDD,PEP,AML, Ad-hoc,Sanction screening and transaction monitoring.Also handling l2 level escalations,documents reviews.Knowledge of Lexie Nexis,Factiva,world check & various compliance related systems
• Good knowledge of KYC process, ability to validate entity data using appropriate internal and external data source as part of periodic review
• Responsible for quality check cleared accounts/reviews by associate followed policies & procedures while releasing an account, validating whether action taken correctly or not
• Ensuring that all KYC documents are accurate and proper due diligence has been performed as per global and local KYC requirements
• Good knowledge of KYC process, ability to validate entity data using appropriate internal and external data source as part of periodic review
• Trained on team handling experience along with Lean/Six sigma certified (Apr 2022 Aug 2023).
• Monitored KPIs to proactively address bottlenecks and quality issues.
• Developed and maintained quality assurance procedure documentation.
• Created and revised procedures, checklists and job aids to reduce errors.
• Administered Number internal quality audits and assessed results to inform corrective action measures.
• Consulted manuals and process documents to investigate malfunctions.
• Defined and implemented quality initiatives to reduce risk.
• Led process improvement projects to help operations meet and exceed quality standards and reduce costs.
• Participated in departmental meetings to establish short- and long-term strategy.
• Edited, proofed and critiqued internal documents to improve clarity.
• Used Software to create presentations, flowcharts and graphs detailing data analysis results.
• Developed training materials, SOPs and work instructions to supplement new team member onboarding.
• Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
• Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
• Addressed non-conformance issues, pausing production to correct errors.
• Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
• Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
• Created and collaborated in implementation and maintenance of customer complaint log.
• Liaised with vendors and end-users to uncover system optimization opportunities.
• Analyzed quality and performance data to support operational decision-making.

Worked with Invesco as an Client Admin Representative in US Retail transfer

agency, AML identifying potential matches (Red flags) by referring

policies and procedures and establishing US retirement plans like SARSEP,Simple

Ira,401k,403b & individual accounts also purchasing different classes of Invesco

mutual funds traded in NASDAQ & NYSE with cheques received from customers.

• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

• In e-mailing,chat process Hands on experience in Payment gateway services giving resolution to the customer and doing video KYC for RI,NRI customer verifying global documents.Grade S1 Nankarmguda, Certified with learning matrix KYC, Fraud prevention and AML by ICICI Group also certified with NISM series VII Securities operation risk management
• And resolving customers queries related to equity settlement, brokerage charges, corporate fd, mutual fund, corporate actions,FATCA etc.
• Settled complex or unresolved customer situations or escalated issues.
• Developed and executed branch business plan to maximize business growth and achieve customer retention and acquisition objectives.
• Built and maintained productive relationships with internal and external C-level executives to facilitate business success.
• Set risk management policies to mitigate bank losses.
• Utilized up-to-date information to make effective decisions governing bank operations.
• Complied with established internal controls and policies.
• Conducted financial due diligence on potential investments and acquisitions.
• Utilized financial software to prepare consolidated financial statements.