Ajay Dongare
IT - Delivery Director
Pune
Summary
- Self motivated IT Delivery Director with 23+ years of overall experience and managing end to end account for 5+ years
- Currently managing 2 healthcare accounts with 18Mn annual revenue and 300+ team size
- 18+ years of extensive healthcare domain experience
- Outstanding track record of success in leading global engagements, delivery teams and projects, improving and delivering IT services to Industry leading clients through in-house technical expertise and outsourced managed environments
Overview
23
23
years of professional experience
4
4
years of post-secondary education
Work History
Delivery Director
Eviden (Atos Syntel Ltd)
01.2022 - Current
- IT Delivery Director (Principal Consultant) having overall 23+ years of total Experience .
- Currently managing 2 healthcare accounts with 18 Mn annual revenue and 300+ team size
- Outstanding track record of success in leading global engagements, delivery teams and projects, improving and delivering IT services to Industry leading clients through in-house technical expertise and outsourced managed environments
- Responsible for specific business development objectives increase wallet share, mining for additional opportunities, targeted 10% to 20% revenue growth year on Year.
Service Delivery Manager
Eviden (Atos Syntel Ltd)
01.2018 - 12.2021
- Led cross-functional teams to achieve project goals on time and within budget.
- Enhanced service delivery by developing and implementing efficient processes.
- Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
- Streamlined operations for improved customer satisfaction and retention rates.
- Assisted in the development of annual budgets, ensuring alignment with organizational objectives while maintaining fiscal responsibility.
- Implemented performance metrics to evaluate team effectiveness and identify areas for improvement.
- Contributed to internal and external account reviews.
- Collaborated with sales teams to develop strategies that maximized revenue generation through upselling or cross-selling opportunities.
Senior Project Manager /Program Manager
Eviden (Atos Syntel Ltd)
01.2013 - 12.2017
- Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Crafted and maintained project plans and schedules to meet organizational objectives.
- Updated customers and senior leaders on progress and roadblocks.
- Streamlined project management processes by implementing agile methodologies, resulting in improved efficiency and reduced costs.
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
Project Manager - Onsite
Syntel Ltd
05.2010 - 12.2012
- Monitored project performance to identify areas of improvement and make adjustments.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Monitored project progress, identified risks and took corrective action as needed.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Technical Project Lead
Syntel Ltd
01.2007 - 04.2010
- Led cross-functional teams for successful delivery of high-quality software solutions within tight deadlines.
- Wrote, updated and maintained project documentation.
- Monitored and tracked project progress to support timely completion.
- Communicated project updates to stakeholders at all levels.
- Managed various IT projects to meet deadlines and customer requirements.
- Resolved staff conflicts and identified potential areas of improvement.
- Updated customers and senior leaders on progress and roadblocks.
- Generated reports for IT project progress and performance.
Senior Software Engineer
Syntel Ltd
06.2005 - 12.2006
- Worked with project managers, developers, quality assurance and customers to resolve technical issues.
- Optimized code performance for improved user experience and system efficiency.
- Enhanced software functionality by identifying and resolving complex technical issues.
- Mentored junior developers, fostering professional growth and enhancing team productivity.
- Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
- Maintained comprehensive documentation of development work, facilitating knowledge sharing among team members.
- Led software development initiative as subject matter expert and primary point-of-contact for project management staff.
- Regularly reviewed peers'' code contributions, offering constructive feedback to enhance overall product quality.
- Conducted thorough testing to identify and resolve bugs, ensuring optimal software performance.
Senior Software Engineer
Syntel Ltd
10.2003 - 05.2005
- Worked with project managers, developers, quality assurance and customers to resolve technical issues.
- Optimized code performance for improved user experience and system efficiency.
- Mentored junior developers, fostering professional growth and enhancing team productivity.
- Developed scalable applications using agile methodologies for timely project delivery.
- Maintained comprehensive documentation of development work, facilitating knowledge sharing among team members.
- Regularly reviewed peers'' code contributions, offering constructive feedback to enhance overall product quality.
- Conducted thorough testing to identify and resolve bugs, ensuring optimal software performance.
- Provided technical support using knowledge of complex technology to solve problems and support new projects.
- Demonstrated experience and good hands-on programming experience C#. NE, Python and Angular.
Software Engineer
Patni Computer Systems
01.2001 - 10.2003
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Maintained existing software systems by identifying and correcting software defects.
- Developed scalable and maintainable code, ensuring long-term stability of software.
- Collaborated with clients to define solution requirements.
Education
Diploma in Advance Computing -
Gateway Education Institute
Ahmedabad, India 07.2000 - 01.2001
Bachelor of Engineering - Electronics And Communications Engineering
Government College of Engineering
Jalgaon 07.1996 - 06.2000
Skills
Account Managment
Project Managment
People Managment
Web technology
Accomplishments
- “Individual Gold” award for RBU-America for Q4-2023 for the overall performance.
- Average 10% revenue growth and 4% profit margin improvement compared to 2023
- Received customer satisfaction score > 9.3 (out of 10) , 100% SLA achievement
- Appreciation from customer CIO during IT townhall for overall account management
Timeline
Delivery Director
Eviden (Atos Syntel Ltd)
01.2022 - Current
Service Delivery Manager
Eviden (Atos Syntel Ltd)
01.2018 - 12.2021
Senior Project Manager /Program Manager
Eviden (Atos Syntel Ltd)
01.2013 - 12.2017
Project Manager - Onsite
Syntel Ltd
05.2010 - 12.2012
Technical Project Lead
Syntel Ltd
01.2007 - 04.2010
Senior Software Engineer
Syntel Ltd
06.2005 - 12.2006
Senior Software Engineer
Syntel Ltd
10.2003 - 05.2005
Software Engineer
Patni Computer Systems
01.2001 - 10.2003
Diploma in Advance Computing -
Gateway Education Institute
07.2000 - 01.2001
Bachelor of Engineering - Electronics And Communications Engineering
Government College of Engineering
07.1996 - 06.2000
Similar Profiles
Ikshit VinodIkshit Vinod
Senior Consultant at Eviden(Atos Syntel)Senior Consultant at Eviden(Atos Syntel)
Atul PatilAtul Patil
Salesforce Technical Lead at Eviden(Atos Syntel)Salesforce Technical Lead at Eviden(Atos Syntel)
Hari Shankar Ganesh NandanHari Shankar Ganesh Nandan
Client Engagement Manager at Eviden (Syntel Inc / Atos)Client Engagement Manager at Eviden (Syntel Inc / Atos)