Ajay Dongare
IT - Delivery Director
Pune
Summary
- Self motivated IT Delivery Director with 23+ years of overall experience and managing end to end account for 5+ years
- Currently managing 2 healthcare accounts with 18Mn annual revenue and 300+ team size
- 18+ years of extensive healthcare domain experience
- Outstanding track record of success in leading global engagements, delivery teams and projects, improving and delivering IT services to Industry leading clients through in-house technical expertise and outsourced managed environments
Overview
23
23
years of professional experience
4
4
years of post-secondary education
Work History
Delivery Director
Eviden (Atos Syntel Ltd)
2022.01 - Current
- IT Delivery Director (Principal Consultant) having overall 23+ years of total Experience .
- Currently managing 2 healthcare accounts with 18 Mn annual revenue and 300+ team size
- Outstanding track record of success in leading global engagements, delivery teams and projects, improving and delivering IT services to Industry leading clients through in-house technical expertise and outsourced managed environments
- Responsible for specific business development objectives increase wallet share, mining for additional opportunities, targeted 10% to 20% revenue growth year on Year.
Service Delivery Manager
Eviden (Atos Syntel Ltd)
2018.01 - 2021.12
- Led cross-functional teams to achieve project goals on time and within budget.
- Enhanced service delivery by developing and implementing efficient processes.
- Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
- Streamlined operations for improved customer satisfaction and retention rates.
- Assisted in the development of annual budgets, ensuring alignment with organizational objectives while maintaining fiscal responsibility.
- Implemented performance metrics to evaluate team effectiveness and identify areas for improvement.
- Contributed to internal and external account reviews.
- Collaborated with sales teams to develop strategies that maximized revenue generation through upselling or cross-selling opportunities.
Senior Project Manager /Program Manager
Eviden (Atos Syntel Ltd)
2013.01 - 2017.12
- Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Crafted and maintained project plans and schedules to meet organizational objectives.
- Updated customers and senior leaders on progress and roadblocks.
- Streamlined project management processes by implementing agile methodologies, resulting in improved efficiency and reduced costs.
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
Project Manager - Onsite
Syntel Ltd
2010.05 - 2012.12
- Monitored project performance to identify areas of improvement and make adjustments.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Monitored project progress, identified risks and took corrective action as needed.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Technical Project Lead
Syntel Ltd
2007.01 - 2010.04
- Led cross-functional teams for successful delivery of high-quality software solutions within tight deadlines.
- Wrote, updated and maintained project documentation.
- Monitored and tracked project progress to support timely completion.
- Communicated project updates to stakeholders at all levels.
- Managed various IT projects to meet deadlines and customer requirements.
- Resolved staff conflicts and identified potential areas of improvement.
- Updated customers and senior leaders on progress and roadblocks.
- Generated reports for IT project progress and performance.
Senior Software Engineer
Syntel Ltd
2005.06 - 2006.12
- Worked with project managers, developers, quality assurance and customers to resolve technical issues.
- Optimized code performance for improved user experience and system efficiency.
- Enhanced software functionality by identifying and resolving complex technical issues.
- Mentored junior developers, fostering professional growth and enhancing team productivity.
- Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
- Maintained comprehensive documentation of development work, facilitating knowledge sharing among team members.
- Led software development initiative as subject matter expert and primary point-of-contact for project management staff.
- Regularly reviewed peers'' code contributions, offering constructive feedback to enhance overall product quality.
- Conducted thorough testing to identify and resolve bugs, ensuring optimal software performance.
Senior Software Engineer
Syntel Ltd
2003.10 - 2005.05
- Worked with project managers, developers, quality assurance and customers to resolve technical issues.
- Optimized code performance for improved user experience and system efficiency.
- Mentored junior developers, fostering professional growth and enhancing team productivity.
- Developed scalable applications using agile methodologies for timely project delivery.
- Maintained comprehensive documentation of development work, facilitating knowledge sharing among team members.
- Regularly reviewed peers'' code contributions, offering constructive feedback to enhance overall product quality.
- Conducted thorough testing to identify and resolve bugs, ensuring optimal software performance.
- Provided technical support using knowledge of complex technology to solve problems and support new projects.
- Demonstrated experience and good hands-on programming experience C#. NE, Python and Angular.
Software Engineer
Patni Computer Systems
2001.01 - 2003.10
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Maintained existing software systems by identifying and correcting software defects.
- Developed scalable and maintainable code, ensuring long-term stability of software.
- Collaborated with clients to define solution requirements.
Education
Diploma in Advance Computing -
Gateway Education Institute
Ahmedabad, India 2000.07 - 2001.01
Bachelor of Engineering - Electronics And Communications Engineering
Government College of Engineering
Jalgaon 1996.07 - 2000.06
Skills
Account Managment
Project Managment
People Managment
Web technology
Accomplishments
- “Individual Gold” award for RBU-America for Q4-2023 for the overall performance.
- Average 10% revenue growth and 4% profit margin improvement compared to 2023
- Received customer satisfaction score > 9.3 (out of 10) , 100% SLA achievement
- Appreciation from customer CIO during IT townhall for overall account management
Timeline
Delivery Director
Eviden (Atos Syntel Ltd)
2022.01 - Current
Service Delivery Manager
Eviden (Atos Syntel Ltd)
2018.01 - 2021.12
Senior Project Manager /Program Manager
Eviden (Atos Syntel Ltd)
2013.01 - 2017.12
Project Manager - Onsite
Syntel Ltd
2010.05 - 2012.12
Technical Project Lead
Syntel Ltd
2007.01 - 2010.04
Senior Software Engineer
Syntel Ltd
2005.06 - 2006.12
Senior Software Engineer
Syntel Ltd
2003.10 - 2005.05
Software Engineer
Patni Computer Systems
2001.01 - 2003.10
Diploma in Advance Computing -
Gateway Education Institute
2000.07 - 2001.01
Bachelor of Engineering - Electronics And Communications Engineering
Government College of Engineering
1996.07 - 2000.06
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