AJAY GHORPADE
Dombivli (E)
Summary
End user computing professional leading Intune, SCCM/MECM, and Windows 10/11 management for 5k+ devices across large enterprise estates. Coordinates endpoint standards, 15+ rollout waves per quarter, software rollout, patch governance, and device lifecycle controls to keep users productive and compliant. Shapes service reviews and stakeholder updates in 8+ cycles per month around availability, compliance, and remediation progress.
Overview
1
1
Language
5
5
Certifications
19
19
years of professional experience
Work History
Sr. Principal Infrastructure Engineer
Mphasis Ltd
09.2023 - Current
- Resolve [number] endpoint incidents weekly through ServiceNow and Jira, maintaining stable support for enterprise users.
- Lead enterprise EUC operations across Intune, SCCM/MECM, and Windows endpoints, providing technical direction and daily oversight.
- Administer mobile device management for Windows, iOS, and Android, including enrollment, compliance policies, configuration profiles, and device lifecycle control.
- Deliver endpoint services such as software distribution, application packaging, OS deployments, Autopilot provisioning, and Windows 10/11 upgrades.
- Maintain SCCM/MECM platform health through upgrades, site maintenance, task sequences, and feature enhancements that support reliable operations.
- Run vulnerability management and server support activities, using Qualys, Nessus, external assessments, monitoring tools, and manual patching to reduce risk.
Senior system administrator
Cornerstone OnDemand, Inc.Mumbai
04.2023 - 09.2023
- Reviewed [number] vulnerabilities weekly and prioritized remediation across client environments.
- Designed vulnerability management procedures covering remediation, patching, and incident response for client systems.
- Applied manual patches to critical servers, addressing exposed issues promptly and reducing security risk.
- Conducted Nessus scans and external vulnerability assessments to identify threats across networks and internet-facing systems.
- Upgraded servers from Windows Server 2012 to Windows Server 2019 while maintaining service continuity and security.
Associate
MSCI Inc.
12.2019 - 04.2023
- Supported Microsoft SCCM 2012 infrastructure across 8k+ devices in a global, multi-tier environment.
- Maintained 95% patch compliance by testing P1 and P0 updates in pre-production before production rollout.
- Managed monthly Patch Tuesday, Zero-Day, and third-party application updates across the endpoint environment.
- Maintained software packages and deployments, improving targeting accuracy and installation success across the organization.
- Troubleshot deployment failures and resolved endpoint issues to keep releases moving smoothly.
- Identified high-risk vulnerabilities with Qualys and applied recommended remediation steps.
- Supported VDI operations, build and decommission tasks, Commvault backup work, and UCS blade firmware upgrades.
Consultant
Capgemini India Pvt. Ltd.
05.2015 - 12.2019
- Supported infrastructure maintenance and development for Microsoft SCCM 2012 across a global, multi-tier environment serving 80k+ devices.
- Maintained 95% patch compliance for servers and Windows workstations by testing patches in pre-production before production rollout.
- Reviewed and approved major SCCM infrastructure changes, creating RFC documentation to support controlled releases.
- Installed, diagnosed, and administered SCCM components and Windows client devices to keep endpoint services stable.
- Resolved daily SCCM service incidents, delivered RCA for high and critical issues, and coordinated timely customer updates.
- Troubleshot OSD issues reported by branch teams and guided users through deployment problems with minimal service disruption.
- Monitored SCCM components and site-to-site replication, built SQL-based reports, and migrated clients and objects from 2007 to 2012.
System Engineer
Atos India Pvt.Ltd.
10.2012 - 04.2015
- Packaged and deployed 75 applications through SCCM software distribution for Siemens endpoints.
- Maintained monthly patch deployment at 90% compliance through SCCM and integrated WSUS.
- Developed software updates management to support 58,000 clients across SCCM.
- Extended patch and support processes to 60,000 clients using SCCM software updates management.
- Built and customized standard OS images with SCCM task sequences and MDT for production rollout.
- Resolved duplicate GUID, broken client, inventory, policy, and WMI issues across managed endpoints.
- Monitored SCCM components, performance, replication backlogs, and generated compliance reports with SQL.
SCCM administrator
Magna InfoTech
11.2009 - 10.2012
- Performed system administration for SCCM 2007, maintaining server updates and configuration across the environment.
- Created custom SCCM collections, reports, packages, and advertisements to support targeted software distribution.
- Managed timely deployment of patches, critical updates, and service packs through SCCM and patch management workflows.
- Planned and tested applications before deployment, using impact analysis to reduce release risk.
- Provided mentoring, guidance, and professional development support to team members when needed, while updating process documents monthly.
Executive-Service delivery- L2
Team Computers Pvt. Ltd.
11.2007 - 11.2009
- Supported internal users with Windows XP, 2000, and 7 issues, including Office 2003 troubleshooting.
- Troubleshot Outlook 2003/2007, Lotus Notes, SQL Server, Remedy, and Visual Studio application issues.
- Configured PCs, printers, and scanners while resolving network connectivity, security, domain, and login problems.
Education
BCA - undefined
Shobhit University
HSC - Commerce
Greens Junior. College Dombivali (E). Mumbai University
Dombivali (E)01-2005
S.S.C. - undefined
sister Nivedita school Dombivali (E) .Mumbai University
Dombivali (E)01-2003
Skills
- Windows server administration
- Azure
- Intune
- SCCM 2007/2012
- Windows Autopilot provisioning
- Patch management
- Application packaging
- Operating system deployment
- ServiceNow
- Remedy ITSM
- PagerDuty
- Incident management
- Change management
- Problem management
- Commvault backup
- VMware
- VDI administration
- Backup administration
- Microsoft Endpoint Configuration Manager
- Windows Update for Business
Certification
Endpoint Administrator, MD-102
Achievements
Star Award –Q1, Star Award-Q2, Star Award-Q3, Project Super Star Award – 2018, Project Star award for Q4 -2018
Timeline
Sr. Principal Infrastructure Engineer
Mphasis Ltd
09.2023 - Current
Senior system administrator
Cornerstone OnDemand, Inc.Mumbai
04.2023 - 09.2023
Associate
MSCI Inc.
12.2019 - 04.2023
Consultant
Capgemini India Pvt. Ltd.
05.2015 - 12.2019
System Engineer
Atos India Pvt.Ltd.
10.2012 - 04.2015
SCCM administrator
Magna InfoTech
11.2009 - 10.2012
Executive-Service delivery- L2
Team Computers Pvt. Ltd.
11.2007 - 11.2009
S.S.C. - undefined
sister Nivedita school Dombivali (E) .Mumbai University
HSC - Commerce
Greens Junior. College Dombivali (E). Mumbai University
BCA - undefined
Shobhit University