AJAYKUMAR Gollapalli
Tirupati
Summary
Dynamic Loan/Debt Collection Executive with proven success at Criss Financial Limited, adept at negotiating repayment terms and achieving collection targets. Skilled in CRM systems and maintaining compliance with legal guidelines, while demonstrating exceptional communication and problem-solving abilities. Committed to resolving disputes and enhancing customer relationships effectively.
Experienced with account management, effective communication, and negotiation strategies. Utilizes conflict resolution skills to reduce delinquency rates and enhance client relationships. Strong understanding of maintaining accurate records and collaborating with team members.
Overview
7
7
years of professional experience
Work History
Loan/Debt Collection Executive
Criss Financial Limited
02.2024 - 02.2025
Key Responsibilities:
- Contact customers via phone, email, or mail regarding overdue loan payments.
- Negotiate repayment terms and schedules in line with company policy and legal requirements.
- Monitor and update records of customer interactions, payment commitments, and follow-ups.
- Investigate and resolve disputes or complaints regarding billing and account status.
- Recommend accounts for legal action or write-off based on recovery performance and policy.
- Collaborate with internal teams (credit, legal, finance) to resolve complex cases.
- Ensure all communication complies with regulatory and privacy standards.
- Prepare reports on collection activities, aging analysis, and performance metrics.
- Achieve daily and monthly collection targets.
DTP Operator
Self-employeed
12.2018 - 01.2024
Key Responsibilities:
HR Assistant
Amara Raja Batteries
04.2018 - 09.2018
Key Responsibilities:
Education
Intermediate Certificate - BIPC
Board of Intermediate
Andhra Pradesh05-2015
Skills
Knowledge of printing processes and materials
Basic understanding of color theory, typography, and design principles
Experience with multilingual typesetting
Proficient in DTP and graphic design software (Adobe Suite, CorelDRAW, MS Word/PowerPoint)
Strong attention to detail, layout, and design consistency
Good time management and ability to work under pressure
Excellent communication and negotiation skills
Strong understanding of loan agreements, collection practices, and legal guidelines
Ability to remain calm under pressure and manage difficult conversations professionally
Proficient in MS Office, especially Excel and customer relationship management (CRM) systems
Basic knowledge of accounting and invoicing processes
Strong attention to detail and problem-solving skills
Timeline
Loan/Debt Collection Executive
Criss Financial Limited
02.2024 - 02.2025
DTP Operator
Self-employeed
12.2018 - 01.2024
HR Assistant
Amara Raja Batteries
04.2018 - 09.2018
Intermediate Certificate - BIPC
Board of Intermediate
Similar Profiles
Sananth Kumar MSananth Kumar M
Relationship Manager at Criss Financial LimitedRelationship Manager at Criss Financial Limited
Dhinesh RDhinesh R
Branch Credit Manager at Criss Financial LimitedBranch Credit Manager at Criss Financial Limited
Ronald CrissRonald Criss
Caregiver at Criss HouseCaregiver at Criss House
Varadarajulu Koushik SaiVaradarajulu Koushik Sai
Business Analyst Intern at InternsVeda EdutechBusiness Analyst Intern at InternsVeda Edutech
Vidya SreeVidya Sree
Senior SharePoint/Power Platform Developer at Allegis Global SolutionsSenior SharePoint/Power Platform Developer at Allegis Global Solutions