Ajay Gupta
New Delhi
Summary
Working professional with proven expertise in New Model Development, Instructor Skill Development, Technical Training content Development and training delivery; Technical Support for Product Quality Improvement, Dealer Business Management, Training Facility Management, Organizing Skill Contest & Project Management like service readiness for BS 6.
Overview
13
13
years of professional experience
Work History
TECHNICAL TRAINER
Suzuki Motorcycle India Pvt. Ltd
Gurugram
06.2025 - Current
- Conducting Technical/SOP/Soft skill trainings for channel partner/dealer manpower in training centres and dealer locations.
- Developing Service Manuals and New Special Tools for upcoming models
- Developing training content & video modules with publication team for the LMS.
- Inventory management for regional training centres.
Technical Support Coordinator
Honda Motorcycle & Scooter India Pvt Ltd
Noida
04.2023 - 05.2025
- Maximizing customer satisfaction by providing technical support.
- Joint report for product feedback.
- Dealer management (3P) check.
- Coordinating with teams for spare parts availability and backorder support.
- Resolve escalated complaints as per T.A.T.
- Monitor pending FSC/WTY claims, and obtain payment approvals.
- Training for service managers, warranty staff, and dealer personnel.
- Enhancing the learning management system (Hie Class).
Technical Trainer
Honda Motorcycle & Scooter India Pvt. Ltd.
Varanasi
06.2020 - 03.2023
- Analyzing training demand and developing a future training plan.
- Consumable inventory management.
- Ensure the availability and calibration of tools and equipment.
- Strengthen the process to capture the customer voice.
- Monitoring the On-The-Job performance of students and improve.
- Develop MIS reports and department dashboards.
- Identifying TNI from various business verticals and discussion about content with training effectiveness analysis.
- Training Facility development/ maintenance/ upgradation.
Technical Trainer
Honda Motorcycle & Scooter India Pvt. Ltd.
Gurugram
03.2017 - 05.2020
- Maintenance Ability Check report preparation for any concerns in the new model from a service point of view.
- Service Manual and New Special Tool Development.
- Video module development with the publication team for the LMS.
- Training Module Development and Training Delivery to Internal Associates.
- Troubleshooting and repair process finalization for new technology.
- Capture, analyze customer issues, and conduct a training program for the technical trainer.
- Skill evaluation of the trainer for the authorized instructor.
- Laisoning with other verticals/external agencies/ Govt for training development, monitoring & effectiveness.
- Concept, methodology, and execution plan preparation for various levels of Skill Contest.
- Planning and execution of vocational training programs for Trained Manpower pool creation for HMSI
- Monitoring & ensuring the students enrolment as per Annual business requirement
- Co-ordination with third party vendors (training partners) and Govt. bodies for smooth execution of program.
- Managing training programs with effective utilization of trainers and resources at Classroom & OJT.
Evaluation Engineer
Grinarsoft (Cardekho.com)
Gurugram
11.2015 - 03.2017
- Evaluation of used cars for best price.
- 160-point checkup without failure.
- OJT for new joiners.
- Coordination with channel partners and customers.
Inhouse Trainer & Dealer Technical Leader
Maruti Authorized Dealer
09.2012 - 09.2015
- Conducting technical Trainings for workshop manpower
- Coordinating with MSIL for new failures.
- Analysing customer complaints.
- Creating FTR for new concerns.
- Handling H.O complaints with coordination with CRM.
- Ensuring 100% recall activity.
Education
3 Years Diploma - Automobile engineering
Guru Tegh Bahadur Polytechnic Institute
05.2012
Skills
- Analytical skills
- Leadership
- Problem-solving abilities
- Kaizen oriented
- Time management
- Teamwork
- Customer support
- Flexibility
- Administrative
- Vendor Management
Accomplishments
- Top performer in Region (Quality department) in Financial year
- Operational level kaizen winner.
- Qualify two level certifications of Honda Qualified Service Instructor Evaluation
- BS 6 Project, Honda Motorcycle & Scooter India Pvt. Ltd., 04/01/19 - 09/30/20, Solely handled BS6 project (Motorcycle segment)
- Development of 16 special tool for ease of repair work
Languages
- English, Full Professional Proficiency
- Hindi, Full Professional Proficiency
Hobbies and Interests
- Playing Cricket
- Long drives
- Music
Timeline
TECHNICAL TRAINER
Suzuki Motorcycle India Pvt. Ltd
06.2025 - Current
Technical Support Coordinator
Honda Motorcycle & Scooter India Pvt Ltd
04.2023 - 05.2025
Technical Trainer
Honda Motorcycle & Scooter India Pvt. Ltd.
06.2020 - 03.2023
Technical Trainer
Honda Motorcycle & Scooter India Pvt. Ltd.
03.2017 - 05.2020
Evaluation Engineer
Grinarsoft (Cardekho.com)
11.2015 - 03.2017
Inhouse Trainer & Dealer Technical Leader
Maruti Authorized Dealer
09.2012 - 09.2015
3 Years Diploma - Automobile engineering
Guru Tegh Bahadur Polytechnic Institute
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