Ajay H

• Supported daily operations with efficient task management, contributing to overall office productivity and organization.
• Being part of people Advisory Services (PAS) the global compensation and assignment services team experienced in providing and managing compensation and assignment service activities for multinational companies who send employees assignees and their families to work and live in another country.
• Assisting clients with the collection and validation of data from payrolls third party vendors equity compensation and other financial system around the world and creating repository of tax and social security compliance.
• Delivering quality data to clients for tax return and other complaints requirement track actual assignment cost against budget and report assignee compensation in every country where international assignees are employed.
• To process different payroll that includes all the payments included during the assignments of an employee. (Ex. US , Canada)
• Coordination with multiple tax team for tax matters of clients and exports assist tax specialist in payroll tax audit and review tax equalizations.
• Fillings and performing reviews on compensations.
• Keeping a track of engagement economics examples (hours/budgets/estimates to complete fees and billings), proactively collaborating with revelant team members to resolve any issues that arise.
• Sending daily updates on the progress of work and communicating with managers and seniors in the USA via email.
• Providing country wise taxation advisory on pay components.
• Drafting payroll instruction for the assignees going on new assignments for several clients globally.
• Collection and consolidation of compensation data for tax and social security compliance.
• Shadow payroll reporting Total cost reporting and advisory based on engagement scope interface with EY engagement teams.
• W2 reconciliation for US inbound and out bound assignees.
• Established strong working relationships with coworkers through excellent communication skills which led to improved teamwork capabilities.
• Maintaining clear communication with external stakeholders.
• Assisted manager in all aspects of business operations.
• Supervise day to day operations and engagement milestones with little or no manager involvement.
• Help Managers on the ad-hoc projects.
• Contribute process improvement ideas leading to higher quality service delivery to the client
• Motivate and inspire team members
• Demonstrate leadership and executive presence
• Coach team members

• Handling escalation calls when required.
• Resolving customer complaints while they are travelling by cab.
• Resolving billing complaints.
• Taking customer calls for resolving their queries and complaints.

• Ensure quality score is 95% on daily basis.
• Ensure customer satisfaction is 95% on daily basis.
• Ensure FMR should be 80% per day.
• Have one on one session once in a week.
• Conduct briefing on new offers and updates.
• Process cash back to customers.
• Processing refund incase recharge is failed.
• Providing new ideas to management on how quality and customer satisfaction can be improved and get
there approvals.
• Preparing reports of quality score, customer satisfaction score, attendance and number of mails handled
by team members to manager on monthly basis.
• Monitoring mails answered by executives to analyze improvement areas.
• Regular Client Interactions on Critical Process Related Challenges.