Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ajay Iyer

Team Leader
Noida

Summary

Seasoned professional with over a decade of experience in customer support, team leadership, and operations management. Demonstrated expertise in managing and training teams to achieve high performance, maintaining quality standards, and ensuring seamless operations. Proven track record in strategic planning, project management, and stakeholder communication. Adept at disambiguating complex data and moderating online activities to enhance user experience. Committed to driving excellence and continuous improvement in all aspects of work.

Overview

14
14
years of professional experience

Work History

Sr. TOS Advisor

Ienergizer
06.2021 - Current
  • Ensured a safe online environment through consistent enforcement of platform rules and regulations.
  • Promoted online safety through proactive monitoring of potential threats or harmful behaviors among users.
  • Enhanced user experience by monitoring and enforcing community guidelines.
  • Implemented effective strategies for handling controversial topics, ensuring productive conversations without compromising platform standards.
  • Adapted to changing community needs by staying informed on current trends, topics, and relevant issues.

Team Leader

Justdial.com
05.2012 - 07.2016
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

IRO

Justdial.com
07.2010 - 06.2011
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Bachelor of Commerce -

M J Pancholia
Mumbai
04.2001 -

Skills

Critical Thinking

Research abilities

Compliance requirements

Decision-Making

Multitasking Abilities

Conflict Management

Timeline

Sr. TOS Advisor

Ienergizer
06.2021 - Current

Team Leader

Justdial.com
05.2012 - 07.2016

IRO

Justdial.com
07.2010 - 06.2011

Bachelor of Commerce -

M J Pancholia
04.2001 -

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Ajay IyerTeam Leader