Ajay Jaiswal
Sr. Technical Consultant
Mumbai
Summary
Results-driven Senior Process Designer with a keen eye for detail and a proven history of delivering innovative solutions that streamline business processes. Expertise in process mapping and documentation is complemented by a strategic mindset focused on aligning operational improvements with overarching business objectives. Adept at fostering cross-functional collaboration and utilizing stakeholder insights to craft processes that enhance efficiency and user experience. Passionate about leveraging technology and data to drive informed decisions while continuously seeking new ways to elevate process design standards and contribute to organizational excellence.
Overview
9
9
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Process Consultant
Celcom Solution Global Ltd (Comviva /AIS Thailand)
08.2025 - 01.2026
- Delivered end-to-end process design and business analysis for telecom client AIS Thailand in partnership with Comviva, supporting large-scale transformation initiatives.
- Worked on 12+ B2B and B2C products, creating and optimizing As-Is and To-Be process flows to enhance customer experience and operational efficiency.
- Led stakeholder workshops and presentations to define scope, align expectations, and drive requirement gathering across cross-functional teams.
- Developed As-Is and To-Be process models for both greenfield and brownfield operators, identifying gaps and streamlining workflows.
- Designed greenfield process architecture using the eTOM framework (Level 1 and 2) to establish scalable and standardized telecom operations.
- Conducted gap analysis, root cause analysis, and KPI/SLA definition to identify inefficiencies and deliver data-driven recommendations.
- Translated business requirements into BRDs, process flows, JIRA user stories, and use cases, ensuring seamless alignment with development teams.
- Utilized Draw.io and Microsoft Visio for process mapping and visualization, ensuring clear and standardized process documentation.
- Demonstrated working knowledge of Comviva BlueMarble for product catalogue configuration and management.
- Collaborated with business, product, and engineering teams to validate solutions and support Agile delivery and implementation.
- Created delivery dashboards, tracking reports, and performance metrics to ensure visibility, governance, and adherence to timelines.
- Facilitated peer reviews, quality checks, and knowledge transfer sessions to ensure successful rollout and adoption of new processes.
Sr. Process Designer
Tech Mahindra (British Telecom)
10.2020 - 05.2025
- Analyzed existing workflows and developed process design templates that guided teams in achieving strategic objectives.
- Created and maintained detailed documentation of business documents and processes like BRD, Process Documents, Procedure document to support knowledge management and compliance needs.
- Collaborated with cross-functional teams to map business processes using BPMN and identify opportunities for improvement, ultimately enhancing efficiency and output.
- Utilized stakeholder feedback to iterate on process designs, ensuring solutions remained user-focused and met evolving business needs.
- Gathered and Analyzed business requirement from stakeholders to define project objectives.
- Assisted ORT and UAT (User acceptance testing) before launch of product/Functionality and setting up a communication channel between working teams and (Business) users during UAT and ORT for, ensuring the smooth Completion.
- Performed AS-IS and TO-BE analysis, System level Gap Analysis for the Client requirements and implement strategy for same.
- Collaborated with client to design and develop To-Be process maps, incorporating RACI and KPI to drive process improvements.
- Contributed to BT products including CCSDWAN, Internet Connect and GSIP.
- Proficient in ARIS, JIRA, Confluence for capturing process and creating requirement gathering documents.
Process Designer
Tech Mahindra (Technicolor)
06.2020 - 10.2020
- Facilitated workshops with stakeholders to extract insights and document process requirements, ensuring comprehensive understanding across teams.
- Trained and mentored junior analysts on best practices in process design and documentation methodologies to foster a culture of quality and innovation.
- Analyzed existing workflows and developed process design templates that guided teams in achieving strategic objectives.
- Gathered and Analyzed business requirement from stakeholders to define project objectives.
- Conducted Client interviews to gather requirements and created AS-IS process maps to document current workflows.
- Collaborated with client to design and develop To-Be process maps, incorporating RACI and KPI to drive process improvements.
Account Manager
Tech Mahindra (British Telecom)
04.2018 - 06.2020
- Managed key client accounts, ensuring satisfaction and retention through regular communication and feedback analysis.
- Contributed as an Account Manager of Standard chartered Bank account for British Telecom generating revenue more than $400,000.
- Managed Billing and Invoicing operations for 21 sites across the country ensuring accurate and timely invoice generation and customer sign off.
- Coordinated with site teams and customer account managers to resolve billing discrepancies and providing sign off on invoices, driving customer satisfaction and revenue growth.
- Gathered and analyzed all the incidents data for every month to prepare the Network Performance Report, Billing Reports.
- Coordinated with Sales to get the Quotes, worked with Costing team to get the estimations and sharing the RFS response.
Data analyst
Tech Mahindra (AT&T)
08.2016 - 04.2018
- Assisted in creating, collecting and analyzing data using Salesforce Amdocs CRM tools.
- Supported data validation efforts using SQL to ensure data accuracy.
- Participated in data testing to ensure high-quality data delivery to development and QA teams.
- Supported batch processing using Unix for data changes in production and QA environments.
- Contributed to data creation and Manual front-end testing in both Agile and waterfall environments for AT&T products like High speed Internet TV, Direct TV, VOIP.
Education
Master in Computer Science -
Ramniranjan Jhunjhunwala College
MUMBAI05-2019
Bachelors in Computer Science - undefined
Ramniranjan Jhunjhunwala College
MUMBAI05-2016
Skills
Stakeholder Management
Collaboration UAT
Coordination Process
Multi-site Management
Business Analysis
Decision-making
Problem-solving abilities
Process mapping
Continuous improvement
Process flow analysis
Requirements gathering
Business process modeling
Documents and reports
Teamwork and collaboration
Accomplishments
- Recognized for outstanding performance with consecutive Bravo Awards and Spot Awards.
- Received Customer appreciation for delivering exceptional service and results.
Certification
ITIL Foundation V4
Interests
Traveling, Cooking, Fitness training, Swimming
Timeline
Process Consultant
Celcom Solution Global Ltd (Comviva /AIS Thailand)
08.2025 - 01.2026
Sr. Process Designer
Tech Mahindra (British Telecom)
10.2020 - 05.2025
Process Designer
Tech Mahindra (Technicolor)
06.2020 - 10.2020
Account Manager
Tech Mahindra (British Telecom)
04.2018 - 06.2020
Data analyst
Tech Mahindra (AT&T)
08.2016 - 04.2018
Bachelors in Computer Science - undefined
Ramniranjan Jhunjhunwala College
Master in Computer Science -
Ramniranjan Jhunjhunwala College