Ajay Jamwal

• Lead and mentor a team of billing agents, providing guidance and support to ensure high levels of performance and customer satisfaction.
• Research and analyze data related to customer and supplier issues.
• Develop, test, and communicate operational policies and procedures.
• Expertise in managing billing processes, resolving payment discrepancies, and providing exceptional customer service in the travel industry.
• Collaborate with internal teams to improve billing processes and customer experience.

• Collaborate with internal teams to develop and implement operational policies and procedures, improving efficiency and accuracy.
• Provide comprehensive travel support to customers, including booking flights, hotels, and car rentals.
• Train and mentor new agents, improving team performance and knowledge of booking systems.
• Handle a high volume of inbound and outbound calls, emails, and chats from customers.
• Resolve customer issues and complaints in a timely and efficient manner.
• Handle escalated customer issues and complex travel arrangements, providing tailored solutions.
• Conduct regular team meetings to discuss updates, share best practices, and address any concerns.

• Coordinated cross-functional teams to streamline processes and improve efficiencies.
• Facilitated communication between different departments resulting in improved collaboration among teams.
• Negotiated contracts with vendors for goods and services at competitive prices.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Market Reach - Agents - Globally ( International agents )
  Profile - International Hotel Operation

• Client Servicing for Vendors for International Hotel Operations
• Taking care of Amendment and Bookout Issue Globally
• Connecting with Travel Supplier and Hotel for flawless business.
• Giving training to New Joiners.