Ajay Jha
Manager-Business Development & Sales
Kolkata,West-Bengal
Summary
Diligent Sales Manager offering [9+] years of industry success, including product roadmap development, market research and data analysis. Highly skilled in identifying opportunities to maximize revenue. Driven and strategic with proven history of superior market penetration and project launch ability.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Senior Academic Counselor
Vedantu Innovations- Live Online Tutoring
Kolkata, West Bengal
07.2020 - Current
- Responsible for consultative outbound calls & follow up calls on daily basis with prospective students & their parents.
- Fixing appointments and conduct demo sessions on daily basis with prospective students & their parents.
- Understanding Customer profiles & learning problems to explain implication of ineffective learning methods and create a need for Vedantu course offerings through a structured Counselling Session with the student and the parents.
- Handle Objections and Price Negotiation to generate Sales Revenue.
Manager of Business Development and Sales
Ramoji Tourism Gateway Private Limited
Hyderabad, Telangana
05.2019 - 05.2020
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
- Led solution selling strategy initiatives to maximize sales of Hotels, Air and Bus.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Resolved problems with high-profile Key accounts to maintain relationships and increase return customer base.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Developed and executed sales presentations as well as both internal and external product training workshops.
- Created and implemented new business opportunities by utilizing strategic networking strategies.
- Monitored sales team performance, analyzed sales data and reported information to management.
- Maintained up-to-date knowledge of Hotels, Air and Bus] and performed competitor analysis.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Prepared and implemented strategic growth plans for territory based on company goals and expectations.
- Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
- Trained [20] new sales representatives on sales strategies and processes to reduce process gaps.
- Owned all aspects of sales planning, development, and team and account management for Domestic territory.
- Built relationships with customers and community to establish long-term business growth.
- Organized promotional events and interacted with community to increase sales volume.
Senior Manager Business Development and Sales
Orchid DMC Private Limited
Kolkata, West Bengal
02.2018 - 04.2019
- Reviewed product development operations, including budgets, expenditures and research.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Distinguished product issues and gathered information on customer experiences.
- Devised integrated plans to build brand awareness, sales pipelines and customer acquisition plans.
- Leveraged direct marketing, industry partnerships and social media platforms to maximize marketing strategy success.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Implemented, executed and strategically expanded business channel partnerships and program initiatives.
Entrepreneur
Menage India Private Limited
Goa, Goa
10.2017 - 01.2018
- Determined business plan, mission statement and vision.
- Sourced funding to get business up and running while planning initial structure and making strategic first hires.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Mapped income generating strategies to grow revenue.
- Competitor analysis to obtain business information and key data in order to ensure foundation growth.
- Worked closely with all Key account partners to create an impact on there business growth.
Zonal Sales Manager
Makemytrip.com
Goa, Goa
09.2016 - 08.2017
- Defined growth plan and implemented various strategies approaches to ensure current and future inventory needs.
- Modeling, and forecasting business metrics for the purpose of making strategic decisions to grow business in assigned territories.
- Supervised [8] [Sales Managers] in providing excellent key account management.
- Implemented account management best practices and SOPs into the business development framework.
- Planned, directed, and controlled execution of strategic business activities.
- Build a team of Sales Managers focused on delivering high-impact results. Hire top talent, develop the team, and create career paths within the broader sales organization.
- Analyzed overall team performance, Identify training needs and recommend the specific skills improvement for there carrier growth.
- Developed business cases, presentations and reports to senior management.
Territory Hotel Contracting Manager
Makemytrip.com
Mumbai, Maharashtra
04.2016 - 08.2016
- Managed territory supply in efficient and successful manner.
- Supervised the business development & revenue growth for Madhya Pradesh and Chhattisgarh.
- Trained and coached team of [3] Key account managers to ensure growth in business and better brand reputation from supply point of view.
- Motivated team members to meet and exceed their targets.
- Brought in new Hotel Partners through successful contracting strategies and consultant approach.
- Developed and maintained long-term relationships with Key account Hotel partners.
- Secured high-value transaction growth through consultative approach, strong relationship management and various attractive promotion for the customers.
- Liaised with the Category Managers to ensure the region level P&L were met with respect to transaction growth.
Senior Account Manager
Makemytrip.com
Mumbai, Maharashtra
04.2014 - 03.2016
- Developed and managed plans to grow assigned territories Mumbai, Aurangabad and East region.
- Conducted product analysis to ensure better customer experience
- Completed over cold calls per week to bring in new Hotels to ensure fulfillment off supply.
- Ensured rate parity and inventory management for better business growth.
- Maintained healthy relationship with key partners for bringing in effective negotiations.
- Commercial negotiation for contributing revenue growth.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Worked with customers as a consultant to develop business.
- Enhanced online skills of partners thorough organizing various training to ensure they take advantages of dynamic conditions and unique platform opportunities.
Account Manager
Makemytrip.com
Kolkata, West Bengal
12.2011 - 03.2014
- Managed more than 800 Hotels.
- Maintained relationship with Hotel partners
- Ensured rate parity and inventory availability for better brand reputation in online market.
- Contracted new Hotels, provided training so they feel comfortable working as a business partner.
- Negotiated commercial to ensure growth in GPM.
- Pre purchased inventories and negotiated rates to ensure Hotels availability during high peak dates.
- Identified key entry points to enhance market penetration and effectively analyzed data to optimize customer satisfaction and increase profitability.
- Developed highly profitable pipeline based on multiple sales penetration techniques.
- Provided extensive support key accounts in their day to day management.
Executive
Makemytrip.com
India, All State
06.2011 - 11.2011
- Traveled and Contracted Hotels across India.
- Ensured timely DSR to manager.
- Market analysis and data analysis to ensure potential contracting to meet KRA.
- Handover of the details to the account manager post Hotel is on boarded and live on to the website.
Food And Beverage Associate
Trident Hotels
Bhubaneshwar, Orissa
11.2010 - 05.2011
- Combined Managerial, Administrative and Interpersonal skills to ensure best customer service.
- Taking responsibility for the business performance of the Restaurant.
- Performed shift change tasks each day to keep store efficient and neat.
- Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
Education
B.SC In Tourism And Hospitality Management - Hotel Management
Madurai Kamraj University
Kolkata 04.2008 - 03.2011
Skills
Negotiation
Sales
Team building expertise
Strong interpersonal skills
Relationship managementAccount Management
Hotel Contracting
Accomplishments
- Recognized for being part of a 30 employees Team Program chosen by Makemytrip India across 2200 applicants - 1st batch of Young Leaders Academy workshop course at SOIL & received Certificate for Completion and Appreciation Letter for the same.
- Received company recognition through rewards shared In the form of RSU (company shares) for twice as a result of outstanding performance in the given field.
- Honored with rising Stars, Yoddha of the Month during my tenure with Makemytrip.com
Certification
MMT Young Leaders Academy
Chess
I play Chess to learn and develop patience and thoughtfulness.
Young Leaders Academy
The purpose of designing such program was to choose and pick young people manager, who has a potential to grow as a leader and help organization to grow bigger. In the first batch of MMT Young Leaders Academy only 30 employee were handpicked by the management. The program was conducted by School Of Inspired Leadership Academy( SOIL) in Delhi and duration of the program was for 3 Months.
Timeline
Senior Academic Counselor
Vedantu Innovations- Live Online Tutoring
07.2020 - Current
Manager of Business Development and Sales
Ramoji Tourism Gateway Private Limited
05.2019 - 05.2020
Senior Manager Business Development and Sales
Orchid DMC Private Limited
02.2018 - 04.2019
Entrepreneur
Menage India Private Limited
10.2017 - 01.2018
MMT Young Leaders Academy
11-2016
Zonal Sales Manager
Makemytrip.com
09.2016 - 08.2017
Territory Hotel Contracting Manager
Makemytrip.com
04.2016 - 08.2016
Senior Account Manager
Makemytrip.com
04.2014 - 03.2016
Account Manager
Makemytrip.com
12.2011 - 03.2014
Executive
Makemytrip.com
06.2011 - 11.2011
Food And Beverage Associate
Trident Hotels
11.2010 - 05.2011
B.SC In Tourism And Hospitality Management - Hotel Management
Madurai Kamraj University
04.2008 - 03.2011