Excel
Ajay John
B.Tech Graduate | Business Continuity & Program Management | Technical Support & Training Specialist
Chennai
Summary
Results-oriented B.Tech professional with 14+ years in Business Continuity & Emergency Management, program management, risk mitigation, crisis response, Telecommunication Analyst, and Technical support leadership. Demonstrates proficiency in spearheading continuity programs, executing risk assessments, orchestrating crisis responses, and maintaining compliance with organizational standards.
Proficient in people management and project management, with a strong track record of collaborating with diverse stakeholders. Demonstrated ability to analyze data effectively and drive problem-solving initiatives. Experienced in managing portfolio PMOs and engaging with senior leadership to achieve strategic objectives.
Overview
15
15
years of professional experience
7
7
Certifications
Work History
BCEM Specialist / Project Manager
Verizon India
01.2021 - 12.2025
- Managed and developed Business Continuity & Emergency Management (BCEM) programs.
- Conducted risk assessments and implemented mitigation strategies.
- Led business continuity plan testing, validation, and maintenance.
- Coordinated crisis response activities across business units.
- Delivered training and awareness programs for BCEM processes.
- Produced compliance reports and audit documentation.
- Partnered with cross-functional teams to improve preparedness and response.
- Plan& Define Projects, Provide Leadership to team, Manage resources, Communication and Stake holder management, Risk and Quality control, Execution and Monitoring with Documentation and reporting.
- Owned and managed various Verizon India tools, focusing on enhancements, transitions, and data validity.
- Managed the Verizon Telecommunication account, focusing on maintaining connection integrity and optimizing service. Streamlined the invoice process to
- Roles and Responsibilities Over view
- Key Professional Contribution
- Business Continuity Management (BCM): Developed BCM documentation, trained staff, executed Disaster Recovery (DR) drills, facilitated Senior Leadership/Crisis Management Team (CMT) tabletop exercises (Cyber Security/Chennai Flood), and ensured compliance/data integrity in BCM tools.
- Project Management: Excellent people management, documentation and reporting skills with leading and motivating the members, orchestrating project lifecycle to set proper goal, plan and execute the project to ensure objectives are met on time while monitoring the project regularly, collaborating and partnering with stakeholders, regular meetings, getting proper approval from leadership, motivating and encouraging the team alongside resolving conflict and ensuring the projects meet required quality standards and are delivered on time aligned with with business and organizational success.
- Tool/App Ownership and Management: Managed the VAR (Verizon Access Resource) tool transition and lifecycle, served as the primary owner for the Crisis Management Tool (CMT) ensuring real-time employee data integrity, and designed an escalation matrix for the Verizon Asset Management Tool.
- Telecommunications Team: Managed all associated telecom services and financial obligations, achieved substantial cost savings through contract negotiation and auditing, and modernized the vendor payment system to secure Electronic Funds Transfer (EFT).
- Verizon Service Desk: Provided comprehensive Tier 1/2 technical support for corporate devices and applications, managed incident logging and tracking, and collaborated with specialized internal teams for complex escalations.
Subject Matter Expert (SME) – Dell Product Support
SITEL India
01.2011 - 01.2015
- Provided SME-level support for Dell product escalations.
- Conducted training sessions for new hires.
- Interacted with Dell clients for performance and process reviews.
- Supported team performance monitoring and SLA adherence.
- Guided agents during live support interactions.
Education
Bachelor of Technology - B.Tech
Pune University
01.2011
Skills
Business Continuity & Emergency Management
Accomplishments
Excellent team leadership.
Delivering project on time keeping in mind the needs and expectations.
Successful transition of legacy application (VAR verizon access resources) to service now platform, maintaining existing data, collaboration with onshore team and dev team to have the workflow checked and tested and rolled the application in production with no issues.
Conducted various ITDR Drills, BIA review and Table top exercises with senior leadership.
Excellent Customer handling skills and help desk skills.
Research on kb and worked on new kns and enhancements of existing kbs.
Software
Google sheets, slides and docs
Certification
ITIL
Timeline
PMP
12-2025
Excel and data analysis
10-2023
Change management
10-2023
PMP foundation
10-2023
Product owner
10-2023
Six sigma yellow belt
10-2023
BCEM Specialist / Project Manager
Verizon India
01.2021 - 12.2025
ITIL
06-2018
Subject Matter Expert (SME) – Dell Product Support
SITEL India
01.2011 - 01.2015
Bachelor of Technology - B.Tech
Pune University