Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ajay Kamalakannan

Chennai

Summary

Overall, 10 years of Supply Chain Management, Logistics, Retailing, Customer service and outsourcing experience with leading outsourcing companies such as ACCENTURE, Amazon, CSS Corp supporting global clients across multiple business sectors. My scope of roles has varied, from Order Management, Customer Service, After Market, (CARE) Comprehensive Accessories Repair and Exchange, Procure to Pay, AWB, Project Manager Recognized for creative problem solving with the ability to drive growth, resolve conflict and consistently exceed goals. Enjoy driving new improvements

Overview

10
10
years of professional experience

Work History

Assistant Manager - Operations

Auranov
Chennai
04.2019 - Current
  • Worked across different locations understanding their needs and delivering timely solutions.
  • Managed vendor performance to maximize profitability and achieve financial objectives.
  • Identified cost-effective vendors and set up favorable contracts.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Monitored employee productivity and optimized procedures to reduce costs.
  • Responsible in delivering projects on time and making sure to work under the given budget.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
  • Handled employee scheduling to ensure adequate, cost-efficient shift staffing.
  • Interviewed and hired high-performing, dedicated staff members, adding team value.
  • Initiated targeted strategies to achieve sales and profit goals with management team.
  • Obtained customer feedback for process improvements in support of long-term business strategies.
  • Secured revenue, accurately monitoring cash intake and deposits to eliminate discrepancies.
  • Proactively solved complex operational problems, positively impacting business direction.
  • Inspired and motivated 18 staff members to achieve KPIs.
  • Helped less experienced staff manage daily assignments.
  • Have managed several locations single handed and successfully achieved the timely handover
  • Assessed department operations to prevent future risks and strengthen performance.
  • Used forecasted and current financial data to set clear budget targets.
  • Monitored staff performance and developed improvement plans.
  • Developed training programmes to boost staff capabilities.
  • Developed strategic and operational plans for administrative operations.

General Accounting Ops Analyst

Accenture
Chennai
04.2016 - 04.2019
  • Operated for large multi-national Logistics Organization
    based in Australia, New Zealand, UK & USA.
  • Pioneered the transition of a $450Mn customer service team to India, took virtual training and performed reverse KT in 2018.
  • Set up the process by hiring the right talented people, coaching/training on communication, soft skills,
    process and ERP/Tools training.
  • Solutioned the process in terms of countries of concerns. Co-ordinated with legal, operations and clients to identify risks around countries of concern customers and moving some scope back to clients and helping them stabilize the process. Identified workarounds for countries that needed to be performed at a different delivery centers and worked on transition, setting phone lines, costing ext.
  • Worked with Contract Manager and Client Account Leadership Manager is standardizing and implementing responsibility matrices for all teams In the project and successfully implemented the change order.
  • Lead all client calls with current status, process improvement discussions. Circulating MOMs and follow up actions which earned the trust of the clients toward a newly budding team.
  • Introduced various trackers and control mechanisms in the process to record and mitigate risks and be data rich for projects to impact business.
  • Led periodic auditing to ensure the quality of the deliverables.
  • Formulated dashboards & ACE boards (Metrics) with a view to monitor the performance of associates and ensured compliance with pre-set quality parameters.
  • Built and maintained courteous and effective working relationships.
  • Enhanced working relationships by participating in team-building activities.
  • Met schedule using excellent planning and coordination skills.

Retail Associate

Amazon
Chennai
04.2014 - 04.2016

Senior Support Engineer

CSS Corp
Chennai
01.2013 - 04.2014

Brand Ambassador

Helios Outsourcing Pvt Ltd
Chennai
05.2012 - 01.2013

Education

Bachelor Of Engineering - Civil

Sathyabama University
Tamil Nadu, India
2012

Skills

  • Domain skills and experience in managing F&A aspects of PTP, Order Management, Logistics and Customer Service
  • Experienced in Process transition and Process design expanding to functions beyond service delivery
  • Experienced in designing process flows, creating standard procedures in diverse operations entailing mapping business processes
  • Project Management - Created and executed project work plans and revised as appropriate to meet changing needs and requirements Experienced in cultivating strategic business partnerships with an International client base

Timeline

Assistant Manager - Operations

Auranov
04.2019 - Current

General Accounting Ops Analyst

Accenture
04.2016 - 04.2019

Retail Associate

Amazon
04.2014 - 04.2016

Senior Support Engineer

CSS Corp
01.2013 - 04.2014

Brand Ambassador

Helios Outsourcing Pvt Ltd
05.2012 - 01.2013

Bachelor Of Engineering - Civil

Sathyabama University

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Ajay Kamalakannan