Ajay Kataria

Manager on Duty

Best Bakers

05.2007 - 08.2023

With 16 years of experience in the FMCG sector, I've proficiently managed whole end-to-end business and its operations while also driving marketing efforts to expand brand presence, secure new clients, and achieve sustained growth in past 16 years.
Increased brand awareness by developing and implementing innovative marketing campaigns.
Streamlined marketing processes to increase efficiency and reduce costs, resulting in higher ROI for campaigns.
Negotiated favorable contracts with vendors, ensuring high-quality services at lower costs.
Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
Strengthened relationships with key clients through regular communication and proactive problem solving.
Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Managed budgets effectively, reducing unnecessary expenses while maintaining high-quality resources for the team.
Increased revenue by identifying new market opportunities and implementing targeted marketing strategies.
Maintained strong vendor relationships, negotiating favorable contracts that saved on costs without sacrificing quality or service levels.
Implemented and developed operational standards, policies and procedures.