AJAY KHANDELWAL
Salesforce Product Manager
Bangalore,KA
Summary
Results-driven Product Manager and Salesforce Expert with over 12 years of experience optimizing and scaling Salesforce ecosystems for high-growth B2B SaaS organizations. Proven expertise in Salesforce Sales Cloud, Service Cloud, and CPQ, driving digitization solutions that enhance CX and commercial lines of business. Adept at Agile/Scrum methodologies, User Story Mapping, and defining Product Roadmaps to bridge the gap between business stakeholders and IT teams. Skilled in feature prioritization and cross-functional collaboration, delivering measurable improvements in forecast accuracy and operational efficiency.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Senior Product Manager
MongoDB
10.2024 - Current
- Orchestrate the Salesforce Opportunity management and Forecasting build execution, collaborating with Operations, Deal Desk, and Finance to define requirements and feature prioritization.
- Increased user adoption of the Sales Forecast tool (BoostUp) by 40% in 6 months through targeted feature enhancements and user enablement.
- Managed the implementation of Workspan, a partner engagement tool coupled with Salesforce and Hyperscalers (AWS, Azure, GCP), increasing partner lead revenue by 45%.
- Authored and prioritized over 200 user stories and maintained a two-quarter product roadmap using Jira to ensure alignment with business strategic goals.
Senior Salesforce Business Analyst
Informatica
03.2020 - 10.2024
- Led the end-to-end product development of a fully custom, in-house Salesforce application for the Customer Success (CSM) team, automating the complete customer lifecycle and enabling a 360-degree view of customer health.
- Managed the Professional Services business domain by supporting and optimizing Certinia (formerly FinancialForce), ensuring seamless resource management and billing accuracy.
- Collaborated with cross-functional teams to define technical requirements for CPQ and Certinia integrations, successfully negotiating build scope and reducing deployment risks.
Business Analyst
HPE/DXC
08.2016 - 01.2020
- Managed project plans, risks, and requirements for the MMIS project, creating detailed functional specifications and documentation.
- Automated weekly Salesforce reports to support governance meetings, saving 8 hours of manual effort per week.
- Conducted rigorous requirements gathering sessions and communicated project status and issues effectively to senior stakeholders.
Salesforce QA and Admin
Cloud Can Technologies
01.2013 - 01.2016
- Served as an Acting Business Analyst, gathering initial requirements and documenting workflows to bridge the gap between business needs and technical implementation.
- Executed comprehensive Salesforce application testing, covering functional, integration, and regression testing to ensure platform stability.
- Managed Salesforce administration tasks, including user roles, profiles, and security settings , while providing ongoing support and training to end-users.
Education
Bachelor of Technology - ETC
College of Engineering Bhubaneswar, Biju Patnaik University of Technology
01.2013
Skills
Sales Cloud, Service Cloud, CPQ, Financial Force, Lightning Experience, Apex (Basics)
Certification
Salesforce certified business analyst
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Product Manager
MongoDB
10.2024 - Current
Senior Salesforce Business Analyst
Informatica
03.2020 - 10.2024
Business Analyst
HPE/DXC
08.2016 - 01.2020
Salesforce QA and Admin
Cloud Can Technologies
01.2013 - 01.2016
Bachelor of Technology - ETC
College of Engineering Bhubaneswar, Biju Patnaik University of Technology