AJAY KHANDELWAL
Salesforce Product Manager
Bangalore,KA
Summary
Results-driven Product Manager and Salesforce Expert with over 12 years of experience optimizing and scaling Salesforce ecosystems for high-growth B2B SaaS organizations. Proven expertise in Salesforce Sales Cloud, Service Cloud, and CPQ, driving digitization solutions that enhance CX and commercial lines of business. Adept at Agile/Scrum methodologies, User Story Mapping, and defining Product Roadmaps to bridge the gap between business stakeholders and IT teams. Skilled in feature prioritization and cross-functional collaboration, delivering measurable improvements in forecast accuracy and operational efficiency.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Senior Product Manager
MongoDB
10.2024 - Current
- Orchestrate the Salesforce Opportunity management and Forecasting build execution, collaborating with Operations, Deal Desk, and Finance to define requirements and feature prioritization.
- Increased user adoption of the Sales Forecast tool (BoostUp) by 40% in 6 months through targeted feature enhancements and user enablement.
- Managed the implementation of Workspan, a partner engagement tool coupled with Salesforce and Hyperscalers (AWS, Azure, GCP), increasing partner lead revenue by 45%.
- Authored and prioritized over 200 user stories and maintained a two-quarter product roadmap using Jira to ensure alignment with business strategic goals.
Senior Salesforce Business Analyst
Informatica
03.2020 - 10.2024
- Led the end-to-end product development of a fully custom, in-house Salesforce application for the Customer Success (CSM) team, automating the complete customer lifecycle and enabling a 360-degree view of customer health.
- Managed the Professional Services business domain by supporting and optimizing Certinia (formerly FinancialForce), ensuring seamless resource management and billing accuracy.
- Collaborated with cross-functional teams to define technical requirements for CPQ and Certinia integrations, successfully negotiating build scope and reducing deployment risks.
Business Analyst
HPE/DXC
08.2016 - 01.2020
- Managed project plans, risks, and requirements for the MMIS project, creating detailed functional specifications and documentation.
- Automated weekly Salesforce reports to support governance meetings, saving 8 hours of manual effort per week.
- Conducted rigorous requirements gathering sessions and communicated project status and issues effectively to senior stakeholders.
Salesforce QA and Admin
Cloud Can Technologies
01.2013 - 01.2016
- Served as an Acting Business Analyst, gathering initial requirements and documenting workflows to bridge the gap between business needs and technical implementation.
- Executed comprehensive Salesforce application testing, covering functional, integration, and regression testing to ensure platform stability.
- Managed Salesforce administration tasks, including user roles, profiles, and security settings , while providing ongoing support and training to end-users.
Education
Bachelor of Technology - ETC
College of Engineering Bhubaneswar, Biju Patnaik University of Technology
01.2013
Skills
Sales Cloud, Service Cloud, CPQ, Financial Force, Lightning Experience, Apex (Basics)
Product Management: Product Roadmap, User Story Mapping, Feature Prioritization, Backlog Management, SDLC, Agile/Scrum,Product lifecycle management,Product development
Stakeholder management
Competitive market analysis
Cross-functional collaboration
Sales enablement
Certification
Salesforce certified business analyst
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Product Manager
MongoDB
10.2024 - Current
Senior Salesforce Business Analyst
Informatica
03.2020 - 10.2024
Business Analyst
HPE/DXC
08.2016 - 01.2020
Salesforce QA and Admin
Cloud Can Technologies
01.2013 - 01.2016
Bachelor of Technology - ETC
College of Engineering Bhubaneswar, Biju Patnaik University of Technology