Lead, coach, and motivate a team of operational, supervisors and agents to deliver exceptional customer service and meet operational targets.
Responsible for stock inventory with accuracy and maintained inventory reports for daily basis.
Responsible for logistics and intrastate movements as per requirement.
Responsible for stockyards, stores and inventory audit.
Collaborate with cross-functional teams, including retail and sales, drivers, IT, accounts and human resources for planing stock-in and deliveries on daily basis to optimize operational processes smoothly.
Monitor and analyze operational performance metrics, identify areas of improvement, and implement corrective actions as necessary.
Conduct regular performance reviews, provide feedback, and implement training and development initiatives for the team.
Handled staff training initiatives aimed at upselling the workforce to meet dynamic industry demands.
Stay updated with industry trends, best practices, and emerging technologies to drive innovation in operations and logistics.
Operations Manager
Girnarsoft Private Ltd (Cardekho.com)
08.2018 - 02.2022
Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
Developed systems and procedures to improve operational quality and team efficiency.
Responsible for monthly and random stock take for audit.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Handling operation team efficiently and allocating jobs as per requirement.
Coordinate with cross functional team such as Sales, Refurb, Operation & other relevant teams as per requirement.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Responsible for 3PL Team Management
Provided professional services and support in a dynamic work environment.
Maintain the relationship with clients till satisfaction
Senior Executive
Bright Performance Nutrition Ltd
07.2015 - 08.2018
Managed cross-functional teams to achieve project goals on time and within budget constraints.
Responsible for Inward and Outward activities through 3PL team.
Making E-Way bills for dispatches as per latest norms.
Coordinated with teams across various departments to align strategic priorities with operational realities effectively.
Follow up with transporters and vendors for on time deliveries on vendor Portal.
Making MIS Report (Customer delivery, Order Tracker, Inward, Outward, Stock Reports).
Established effective communication channels between departments, fostering collaboration and teamwork.
Responsible for all the activity till customer satisfaction.
Supervisor of Operations
Future Supply Chains Solutions (3PL-Kaveri)
05.2011 - 07.2015
Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
Purchase order (PO) creation for Regular and Defective parts as per SAP system.
Resolving national client’s queries on telephones.
Improved office operations by automating client correspondence, record tracking and data communications.
Worked well in a team setting, providing support and guidance.
Developed strong organizational and communication skills through coursework and volunteer activities.
Preparation of Purchase order (PO) and MIS reports on daily basis.
Technical Program Manager at Mahindra Group – Mahindra First Choice Wheels - SDCTechnical Program Manager at Mahindra Group – Mahindra First Choice Wheels - SDC