AJAY KRISHNA PURUSHOTHAMAN

• Perform comprehensive vehicle inspections and diagnostics on Mercedes-Benz models, ensuring compliance with manufacturer standards and service protocols.
• Diagnose and repair complex mechanical issues including engine problems, transmission faults, suspension failures, and electrical malfunctions using advanced diagnostic equipment.
• Execute preventive maintenance programs, including oil changes, brake servicing, tire rotations, and fluid replacements to ensure optimal vehicle performance.
• Remove, disassemble, and rebuild engines Suspension and differential systems according to manufacturer specifications and quality guidelines.
• Conduct thorough testing and calibration of HVAC systems, electrical components, and safety features to ensure proper functionality.
• Troubleshoot and resolve technical challenges using Mercedes-Benz WIS (Workshop Information System) documentation and proprietary diagnostic tools.
• Supervise and mentor junior technicians, ensuring adherence to safety protocols, manufacturer guidelines, and workshop quality standards.
• Maintain detailed service records and documentation, ensuring accuracy in job cards, parts inventory, and customer communication.
• Collaborate with service advisors to provide accurate vehicle assessments, repair estimates, and customer service support, achieving high customer satisfaction scores.
• Consistently meet or exceed workshop productivity targets while maintaining quality compliance and safety standards.
• Service vehicles in a timely manner for routine scheduled maintenance in accordance with dealer and manufacturer recommendations, keep equipment in good working order by following operating instructions, troubleshooting breakdowns and maintaining supplies.
• Replaced the damaged, missing and defective parts with new

and refurbished components.

• Do the wheel alignment after replacing the suspension and tyer rotations with a test drive for further checkup.
• Work experience with Vehicle networking such as CAN, LIN, MOST, FLEXRAY and ETHERNET with help of Pico Scope and Xentry Diagnosis.

• Performed routine and scheduled maintenance on Toyota vehicles including sedans, SUVs, and commercial vehicles.
• Diagnosed and repaired mechanical and electrical faults, ensuring compliance with Toyota service standards and warranty guidelines.
• Conducted pre-delivery inspections (PDI) on new vehicles to ensure quality assurance before customer handover.
• Assisted in workshop operations, including inventory management, tool maintenance, and workshop resource organization.
• Provided technical support to customers and service advisors regarding vehicle conditions, repair requirements, and maintenance schedules.
• Achieved 95%+ first-time fix rate through accurate diagnostics and thorough repair procedures.
• Use the extensive knowledge of engine management and fuel, electrical, ignition and emission systems to diagnose issues that prevent engines from performing efficiently, use the onboard diagnostic systems of the vehicle and electronic testing equipment such as scan tools and multimeters to find the malfunctions.
• Maintained functionality and reliability of engines, machines and systems through regular diagnostic checks, Maintained accurate records of time and materials required to perform repairs and service.
• Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tyer rotations, wheel balancing and filter replacements.

• Completed Ford Level 1, 2, certification programs, gaining expertise in Ford vehicle systems, diagnostics, and repair procedures.
• Assisted senior technicians in engine diagnostics, transmission repairs, suspension servicing, and brake system maintenance.
• Performed basic maintenance tasks including oil changes, filter replacements, tire servicing, and battery checks under supervision.
• Utilized OBD diagnostic scanners and multimeters to identify and troubleshoot vehicle faults efficiently.
• Maintained workshop cleanliness and tool inventory, ensuring compliance with safety and operational standards.
• Developed strong technical foundation in automotive systems through hands-on training and mentorship from experienced technicians.
• Looking and learning about the 5 S (sort, straighten, shine, standardize, sustain), before beginning the daily work.
• Used to give first priority to safety precautions, before starting the work which is very important for the organization.
• Using specialized tools and understanding the proper way of using it, and keeping it back with proper cleaning and in the correct position.
• Analyzed and located malfunctions in brakes, motors, switches and control systems, and informed the supervisor for further clarifications as well as detailed checkup.